38
NPS
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Bolt Inc
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About Bolt Inc's Brand
Bolt provides retailers with best-in-class customer conversion through seamless and secure one-click checkout.
Brand at a Glance
57%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Bolt Inc NPS
Bolt Inc's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Bolt Inc's customers would recommend using the product based on a scale of -100 to 100.
Bolt Inc Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Bolt Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 42 | May 2022 | 42 |
Jun 2022 44 | Jun 2022 | 44 |
Sep 2022 44 | Sep 2022 | 44 |
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 44 | Nov 2022 | 44 |
Dec 2022 40 | Dec 2022 | 40 |
Feb 2023 42 | Feb 2023 | 42 |
May 2023 37 | May 2023 | 37 |
Jul 2023 39 | Jul 2023 | 39 |
Jan 2024 39 | Jan 2024 | 39 |
Aug 2025 41 | Aug 2025 | 41 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bolt Inc NPS by Usage
Bolt Inc's NPS was rated the highest by customers who have used Bolt Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
Bolt Inc Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Bolt Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bolt Inc Product Quality
4/5
Bolt Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bolt Inc Product Information
Bolt Inc serves markets in the United States. Bolt Inc supports Web devices and offers products for medium and large sized businesses.
Bolt Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.bolt.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Ecommerce and Marketplaces
FinTech
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
eCommerce Software
Financial Fraud Detection Software
Quick Insights into Bolt Inc Product Quality
Bolt Inc's Product Quality score was rated highest by customers who have used Bolt Inc's products/services for Less than 1 Year.
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Ranked Bolt Inc Product Quality the Highest
Bolt Inc Product Quality Score by Usage
Bolt Inc's Product Quality score was rated 4.4 stars by customers who have used Bolt Inc's products/services for Less than 1 Year.
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Bolt Inc Pricing
Bolt Inc ROI & Value For Money
3.7/5
Bolt Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Bolt Inc Pricing Plans
Bolt Inc has a pricing structure that accommodates medium and large businesses.
Who Uses Bolt Inc?
Medium Businesses
Large Enterprises
Bolt Inc Customer Satisfaction (CSAT)
Bolt Inc Customer Satisfaction (CSAT) Score
73 / 100
Bolt Inc has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bolt Inc Customer Service
3.6/5
Bolt Inc has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bolt Inc's Customer Service
Address
268 Bush St, San Francisco, CA 94104
Website
https://www.bolt.com/
Phone Number
4088915092
Bolt Inc's Social Links
Bolt Inc as an Employer
2.8/5
Bolt Inc has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bolt Inc scored a 38 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Bolt Inc would recommend the brand to a friend. ENPS measures how likely Bolt Inc employees would recommend working at Bolt Inc to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 31% | Promoters |
|---|---|
| 6% | Passive |
| 63% | Detractors |
