-25
NPS
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Thomas & Betts
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About Thomas & Betts' Brand
Thomas & Betts Corporation is a designer and manufacturer of essential components used to manage the connection, distribution, transmission Among its major competitors, Thomas & Betts is ranked in 3rd place for NPS while Eaton is 1st, and Hubbell is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Thomas & Betts Ranking
- #3 / 4 of its competitors
Thomas & Betts NPS
Thomas & Betts's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Thomas & Betts's customers would recommend using the product based on a scale of -100 to 100.
Thomas & Betts Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Thomas & Betts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -25 | Apr 2023 | -25 |
How Other Brands Compare
Thomas & Betts is ranked third for NPS among its competitors. Eaton and Hubbell come in first and second, with Tenaga Nasional coming in at #4.
Thomas & Betts |  Eaton |  Hubbell |  Tenaga Nasional | |
| Global Ranking | #- | #960 | #- | #- |
| NPS | -25 | 27 | -6 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $50.94B | $16.44B | $11.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thomas & Betts NPS vs. Competitors
Compared to its competitors, Thomas & Betts's NPS is rated right below Hubbell.
| COMPANY | NPS Score | |
|---|---|---|
| Eaton | 27 |
 | PELCO, INC. | N/A |
| Hubbell | -6 |
| Thomas & Betts | -25 |
Thomas & Betts Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Thomas & Betts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thomas & Betts Customer Loyalty vs. Competitors
Compared to its competitors, Thomas & Betts's Customer Loyalty score is rated right above Hubbell, and is preceded by Eaton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| Thomas & Betts | 83% |
| Hubbell | 64% |
| PELCO, INC. | N/A |
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Thomas & Betts Product Quality
3.2/5
Thomas & Betts has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Thomas & Betts Product Information
Thomas & Betts’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tnb.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Thomas & Betts Product Quality vs. Competitors
Compared to its competitors, Thomas & Betts's Product Quality score is rated right above PELCO, INC., and is preceded by Hubbell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Hubbell | 3.2/5 |
| Thomas & Betts | 3.2/5 |
| PELCO, INC. | N/A |
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Thomas & Betts Pricing
Thomas & Betts ROI & Value For Money
2.8/5
Thomas & Betts has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Thomas & Betts Pricing vs. Competitors
Compared to its competitors, Thomas & Betts's ROI score is rated right above PELCO, INC., and is preceded by Hubbell.
| COMPANY | Pricing Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Hubbell | 3.1/5 |
| Thomas & Betts | 2.8/5 |
| PELCO, INC. | N/A |
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Thomas & Betts Customer Satisfaction (CSAT)
Thomas & Betts Customer Satisfaction (CSAT) Score
50 / 100
Thomas & Betts has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thomas & Betts Customer Satisfaction vs. Competitors
Compared to its competitors, Thomas & Betts's Customer Satisfaction score is rated right above PELCO, INC., and is preceded by Hubbell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eaton | 76% |
| Hubbell | 52% |
| Thomas & Betts | 50% |
| PELCO, INC. | 0% |
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Thomas & Betts Customer Service
3/5
Thomas & Betts has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Thomas & Betts's Customer Service
Address
8155 T&B Boulevard, Memphis, TN
Website
http://www.tnb.com
Phone Number
(901) 252-1340
Thomas & Betts Customer Service vs. Competitors
Compared to its competitors, Thomas & Betts's Customer Service score is rated right above PELCO, INC., and is preceded by Hubbell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Hubbell | 3.1/5 |
| Thomas & Betts | 3/5 |
| PELCO, INC. | N/A |
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Thomas & Betts as an Employer
3.8/5
Thomas & Betts has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Thomas & Betts scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Thomas & Betts would recommend the brand to a friend. ENPS measures how likely Thomas & Betts employees would recommend working at Thomas & Betts to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
