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NPS
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Hillphoenix
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About Hillphoenix's Brand
Hillphoenix is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. Among its major competitors, Hillphoenix is ranked in 4th place for NPS while Dover Corporation is 1st, and Hussmann is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Hillphoenix Ranking
- #4 / 4 of its competitors
Hillphoenix NPS
Hillphoenix's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hillphoenix's customers would recommend using the product based on a scale of -100 to 100.
Hillphoenix Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hillphoenix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Aug 2024 -33 | Aug 2024 | -33 |
May 2025 0 | May 2025 | 0 |
How Other Brands Compare
Hillphoenix is ranked #4 for NPS among its competitors. Dover Corporation and Hussmann come in first and second, with Lennox International coming in at third.
Hillphoenix |  Lennox International |  Dover Corporation |  Hussmann | |
| Global Ranking | #- | #659 | #- | #- |
| NPS | 0 | 13 | 19 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.76B | $17.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillphoenix NPS vs. Competitors
Compared to its competitors, Hillphoenix's NPS is rated right below Lennox International.
| COMPANY | NPS Score | |
|---|---|---|
| Dover Corporation | 19 |
| Hussmann | 17 |
| Lennox International | 13 |
| Hillphoenix | 0 |
Hillphoenix Customer Reviews
Out of the 2 Hillphoenix customer reviews 1 was positive and 1 was constructive. Hillphoenix customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hillphoenix Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Hillphoenix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hillphoenix Customer Loyalty vs. Competitors
Compared to its competitors, Hillphoenix's Customer Loyalty score is rated right below Dover Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lennox International | 76% |
| Hussmann | 74% |
| Dover Corporation | 62% |
| Hillphoenix | 53% |
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Hillphoenix Product Quality
2.6/5
Hillphoenix has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Hillphoenix Product Information
Hillphoenix’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.hillphoenix.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Hillphoenix Product Quality vs. Competitors
Compared to its competitors, Hillphoenix's Product Quality score is rated right below Dover Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hussmann | 3.4/5 |
| Lennox International | 3.4/5 |
| Dover Corporation | 3.1/5 |
| Hillphoenix | 2.6/5 |
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Hillphoenix Pricing
Hillphoenix ROI & Value For Money
2.6/5
Hillphoenix has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Hillphoenix Pricing vs. Competitors
Compared to its competitors, Hillphoenix's ROI score is rated right below Lennox International.
| COMPANY | Pricing Score | |
|---|---|---|
| Hussmann | 3.6/5 |
| Dover Corporation | 3.4/5 |
| Lennox International | 3.2/5 |
| Hillphoenix | 2.6/5 |
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Hillphoenix Customer Satisfaction (CSAT)
Hillphoenix Customer Satisfaction (CSAT) Score
33 / 100
Hillphoenix has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hillphoenix Customer Satisfaction vs. Competitors
Compared to its competitors, Hillphoenix's Customer Satisfaction score is rated right below Lennox International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hussmann | 67% |
| Dover Corporation | 65% |
| Lennox International | 63% |
| Hillphoenix | 33% |
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Hillphoenix Customer Service
2.6/5
Hillphoenix has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Hillphoenix's Customer Service
Address
2016 Gees Mill Road, Conyers, GA 30013
Website
http://www.hillphoenix.com/
Phone Number
(770) 285-3059
Hillphoenix Customer Service vs. Competitors
Compared to its competitors, Hillphoenix's Customer Service score is rated right below Lennox International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hussmann | 3.6/5 |
| Dover Corporation | 3.5/5 |
| Lennox International | 3.3/5 |
| Hillphoenix | 2.6/5 |
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Hillphoenix as an Employer
3.8/5
Hillphoenix has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Hillphoenix scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillphoenix would recommend the brand to a friend. ENPS measures how likely Hillphoenix employees would recommend working at Hillphoenix to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 20% | Promoters |
|---|---|
| 27% | Passive |
| 53% | Detractors |
