17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hussmann
Marketing or Exec? Claim Your Free Account
About Hussmann's Brand
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods. Among its major competitors, Hussmann is ranked in 1st place for NPS while Lennox International is 2nd, and Hillphoenix is 3rd.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Hussmann Ranking
- #1 / 3 of its competitors
Hussmann NPS
Hussmann's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Hussmann's customers would recommend using the product based on a scale of -100 to 100.
Hussmann Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Hussmann NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Aug 2022 -20 | Aug 2022 | -20 |
Sep 2022 -34 | Sep 2022 | -34 |
Oct 2022 -43 | Oct 2022 | -43 |
Nov 2022 -25 | Nov 2022 | -25 |
May 2023 -11 | May 2023 | -11 |
Aug 2023 -9 | Aug 2023 | -9 |
Dec 2023 -1 | Dec 2023 | -1 |
Mar 2024 6 | Mar 2024 | 6 |
Jun 2025 13 | Jun 2025 | 13 |
Nov 2025 19 | Nov 2025 | 19 |
Jan 2026 17 | Jan 2026 | 17 |
How Other Brands Compare
Hussmann is ranked first for NPS among its competitors. Lennox International and Hillphoenix come in second and third.
Hussmann |  Lennox International |  Hillphoenix | |
| Global Ranking | #- | #659 | #- |
| NPS | 17 | 13 | 0 |
| Valuation Updated every 24 hours for public companies | - | $11.76B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hussmann NPS by Gender
Hussmann's NPS was rated 0 by Male customers on Comparably.
Male
0
Hussmann's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
N/A
Hussmann's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hussmann NPS by Ethnicity
Hussmann's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Hussmann NPS by Usage
Hussmann's NPS was rated 67 points by customers who have used Hussmann's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Hussmann NPS vs. Competitors
Compared to its competitors, Hussmann's NPS is rated right above Lennox International.
| COMPANY | NPS Score | |
|---|---|---|
| Hussmann | 17 |
| Lennox International | 13 |
| Hillphoenix | 0 |
Hussmann Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hussmann users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hussmann Customer Loyalty Score by Gender
Hussmann's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hussmann.
Male
82%
Yes
Female
N/A
Yes
Hussmann Customer Loyalty Score by Ethnicity
Hussmann's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hussmann.
55
out of 100
Caucasian
Hussmann Customer Loyalty Score by Usage
Hussmann's Customer Loyalty score was rated 70% by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hussmann Customer Loyalty vs. Competitors
Compared to its competitors, Hussmann's Customer Loyalty score is rated right above Hillphoenix, and is preceded by Lennox International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lennox International | 76% |
| Hussmann | 74% |
| Hillphoenix | 53% |
Unlock Hussmann Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hussmann Customer Loyalty vs. Competitors data and gain insights into your customers today.
Hussmann Product Quality
3.4/5
Hussmann has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hussmann's overall Product Quality score rated by its users and customers.
Hussmann Product Information
Hussmann’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.hussmann.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Hussmann Product Quality
Hussmann's Product Quality score was rated highest by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Hussmann's Product Quality.
Ranked Hussmann Product Quality the Highest
Hussmann Product Quality Score by Gender
Hussmann's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hussmann.
Male
3.7/5
Female
N/A
Hussmann Product Quality Score by Ethnicity
Hussmann's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hussmann.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hussmann Product Quality Score by Usage
Hussmann's Product Quality score was rated 4.6 stars by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hussmann Product Quality vs. Competitors
Compared to its competitors, Hussmann's Product Quality score is rated right above Lennox International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hussmann | 3.4/5 |
| Lennox International | 3.4/5 |
| Hillphoenix | 2.6/5 |
Unlock Hussmann Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hussmann Product Quality vs. Competitors data and gain insights into your customers today.
Hussmann Pricing
Hussmann ROI & Value For Money
3.6/5
Hussmann has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hussmann's overall ROI score rated by its users and customers.
Quick Insights into Hussmann ROI
Hussmann's ROI score was rated highest by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Hussmann's ROI score.
Ranked Hussmann ROI the Highest
Hussmann ROI Score by Gender
Hussmann's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hussmann.
Male
3.7/5
Female
N/A
Hussmann ROI Score by Ethnicity
Hussmann's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hussmann.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hussmann ROI Score by Usage
Hussmann's ROI score was rated 4.8 stars by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hussmann Pricing vs. Competitors
Compared to its competitors, Hussmann's ROI score is rated right above Lennox International.
| COMPANY | Pricing Score | |
|---|---|---|
| Hussmann | 3.6/5 |
| Lennox International | 3.2/5 |
| Hillphoenix | 2.6/5 |
Unlock Hussmann ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hussmann ROI vs. Competitors data and gain insights into your customers today.
Hussmann Customer Satisfaction (CSAT)
Hussmann Customer Satisfaction (CSAT) Score
66 / 100
Hussmann has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hussmann Customer Satisfaction
Hussmann's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Hussmann's Customer Satisfaction.
Ranked Hussmann Customer Satisfaction the Highest
Hussmann Customer Satisfaction Score by Gender
Hussmann's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hussmann.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Hussmann Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hussmann's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hussmann.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Hussmann Customer Satisfaction vs. Competitors
Compared to its competitors, Hussmann's Customer Satisfaction score is rated right above Lennox International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hussmann | 67% |
| Lennox International | 63% |
| Hillphoenix | 33% |
Unlock Hussmann Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hussmann Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Hussmann Customer Service
3.6/5
Hussmann has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hussmann's overall Customer Service score rated by its users and customers.
About Hussmann's Customer Service
Address
12999 Saint Charles Rock Road, Bridgeton, MO
Website
http://www.hussmann.com
Phone Number
(314) 298-6605
Quick Insights into Hussmann Customer Service
Hussmann's Customer Service score was rated highest by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Hussmann's Customer Service score.
Ranked Hussmann Customer Service the Highest
Hussmann Customer Service Score by Gender
Hussmann's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hussmann.
Male
3.5/5
Female
N/A
Hussmann Customer Service Score by Ethnicity
Hussmann's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hussmann.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hussmann Customer Service Score by Usage
Hussmann's Customer Service score was rated 4.5 stars by customers who have used Hussmann's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hussmann Customer Service vs. Competitors
Compared to its competitors, Hussmann's Customer Service score is rated right above Lennox International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hussmann | 3.6/5 |
| Lennox International | 3.3/5 |
| Hillphoenix | 2.6/5 |
Unlock Hussmann Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hussmann Customer Service vs. Competitors data and gain insights into your customers today.
Hussmann as an Employer
3.7/5
Hussmann has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hussmann scored a 17 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Hussmann would recommend the brand to a friend. ENPS measures how likely Hussmann employees would recommend working at Hussmann to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
