Littelfuse NPS & Customer Reviews

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Littelfuse

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Littelfuse

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About Littelfuse's Brand

Littelfuse is the worldwide leader in circuit protection, offering the industry (TM)s broadest and deepest portfolio of circuit protection Among its major competitors, Littelfuse is ranked in 7th place for NPS while Bourns is 1st, and Powell Industries is 2nd.Their current market cap is $6.74B

Brand at a Glance

69%

Customer Loyalty

3.8/5

Product Quality

3.4/5

Pricing

3.6/5

Customer Service

Littelfuse Ranking

^#3 / 4 of its competitors

Littelfuse NPS

Littelfuse's Net Promoter Score (NPS) is a 15 with 55% Promoters, 5% Passives, and 40% Detractors. Net Promoter Score tracks whether Littelfuse's customers would recommend using the product based on a scale of -100 to 100.

Littelfuse Overall NPS

NPS

55%	Promoters
5%	Passives
40%	Detractors

Littelfuse NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 67	Mar 2023	67
Jul 2023 75	Jul 2023	75
Oct 2023 55	Oct 2023	55
Jan 2024 45	Jan 2024	45
Feb 2024 50	Feb 2024	50
Sep 2024 53	Sep 2024	53
Oct 2024 43	Oct 2024	43
Nov 2024 39	Nov 2024	39
Jan 2025 22	Jan 2025	22
May 2025 16	May 2025	16
Aug 2025 20	Aug 2025	20
Oct 2025 15	Oct 2025	15

How Other Brands Compare

Littelfuse is ranked third for NPS among its competitors. Eaton and TE Connectivity come in first and second, with AVNET INC coming in at #4. Among those competitors, it is the third most valued company behind Eaton.

	Littelfuse	Eaton	TE Connectivity	AVNET INC
Global Ranking	#-	#960	#-	#-
NPS	15	27	22	-21
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$6.74B	$50.94B	$43.75B	$4.18B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Littelfuse NPS by Gender

Littelfuse's NPS was rated -25 by Male customers on Comparably.

Male

-25

Littelfuse's NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

N/A

Littelfuse's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Littelfuse NPS by Ethnicity

Littelfuse's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Littelfuse NPS by Usage

Littelfuse's NPS was rated -34 points by customers who have used Littelfuse's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -34	Over 10 Years	-34

Littelfuse NPS vs. Competitors

Compared to its competitors, Littelfuse's NPS is rated right above Digi-Key Corp, and is preceded by TE Connectivity.

COMPANY		NPS Score
	Bourns	100
	Powell Industries	50
	Eaton	27
	Mouser Electronics	26
	Vishay	23
	TE Connectivity	22
	Littelfuse	15
	Digi-Key Corp	-16
	AVNET INC	-21

Littelfuse Customer Reviews

Out of the 2 Littelfuse customer reviews 1 was positive and 1 was constructive. Littelfuse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Littelfuse Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Littelfuse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Littelfuse Customer Loyalty Score by Gender

Littelfuse's Customer Loyalty score was rated 33 by Male customers on Comparably.

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Male

33%

Yes

Female

N/A

Yes

Littelfuse Customer Loyalty Score by Ethnicity

Littelfuse's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Littelfuse Customer Loyalty Score by Usage

Littelfuse's Customer Loyalty score was rated 40% by customers who have used Littelfuse's products/services for Over 10 Years.

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Over 10 Years	40%

Littelfuse Customer Loyalty Score by Industry

Littelfuse's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Littelfuse Customer Loyalty vs. Competitors

Compared to its competitors, Littelfuse's Customer Loyalty score is rated right above Powell Industries, and is preceded by Vishay.

COMPANY		Customer Loyalty Score
	Eaton	86%
	Digi-Key Corp	83%
	AVNET INC	83%
	Mouser Electronics	80%
	TE Connectivity	72%
	Vishay	69%
	Littelfuse	69%
	Powell Industries	55%
	Bourns	10%

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Littelfuse Product Quality

3.8/5

Littelfuse has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Littelfuse Product Information

Littelfuse’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Littelfuse's product the highest.

Website: http://www.littelfuse.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

Quick Insights into Littelfuse Product Quality

Littelfuse's Product Quality score was rated highest by customers from the Tech industry.

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Ranked Littelfuse Product Quality the Highest

Tech	4.6
Caucasian	4.5
Male	3.4

Littelfuse Product Quality Score by Gender

Littelfuse's Product Quality score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Littelfuse Product Quality Score by Ethnicity

Littelfuse's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

Littelfuse Product Quality Score by Usage

Littelfuse's Product Quality score was rated 3.1 stars by customers who have used Littelfuse's products/services for Over 10 Years.

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Over 10 Years	3.1

Littelfuse Product Quality Score by Industry

Littelfuse's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Littelfuse Product Quality vs. Competitors

Compared to its competitors, Littelfuse's Product Quality score is rated right above Digi-Key Corp, and is preceded by TE Connectivity.

COMPANY		Product Quality Score
	Bourns	5/5
	Eaton	4.1/5
	Powell Industries	4/5
	Mouser Electronics	3.9/5
	TE Connectivity	3.8/5
	Littelfuse	3.8/5
	Digi-Key Corp	3.4/5
	AVNET INC	3.4/5
	Vishay	3.2/5

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Littelfuse Pricing

Littelfuse ROI & Value For Money

3.4/5

Littelfuse has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Littelfuse Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Littelfuse ROI

Littelfuse's ROI score was rated highest by customers from the Tech industry.

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Ranked Littelfuse ROI the Highest

Tech	4.3
Caucasian	3.5
Male	3

Littelfuse ROI Score by Gender

Littelfuse's ROI score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Littelfuse ROI Score by Ethnicity

Littelfuse's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Littelfuse ROI Score by Usage

Littelfuse's ROI score was rated 2.8 stars by customers who have used Littelfuse's products/services for Over 10 Years.

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Over 10 Years	2.8

Littelfuse ROI Score by Industry

Littelfuse's ROI score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Littelfuse Pricing vs. Competitors

Compared to its competitors, Littelfuse's ROI score is rated right above Powell Industries, and is preceded by AVNET INC.

COMPANY		Pricing Score
	Bourns	5/5
	Mouser Electronics	4/5
	Eaton	3.9/5
	TE Connectivity	3.6/5
	AVNET INC	3.5/5
	Littelfuse	3.4/5
	Powell Industries	3.2/5
	Vishay	3.2/5
	Digi-Key Corp	3.1/5

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Littelfuse Customer Satisfaction (CSAT)

Littelfuse Customer Satisfaction (CSAT) Score

57 / 100

Littelfuse has an overall Customer Satisfaction score of 57 rated by its users and customers.

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Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	21%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Littelfuse Customer Satisfaction

Littelfuse's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked Littelfuse Customer Satisfaction the Highest

Caucasian	75%
Over 10 Years	66%
Tech	66%

Littelfuse Customer Satisfaction Score by Gender

Littelfuse's Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100

Male

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	25%

Littelfuse Customer Satisfaction Score by Ethnicity

Caucasian
75%

CSAT according to Caucasian

Littelfuse's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

Littelfuse Customer Satisfaction Score by Usage

Littelfuse's Customer Satisfaction score was rated 66 points by customers who have used Littelfuse's products/services for Over 10 Years.

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Over 10 Years	66

Littelfuse Customer Satisfaction Score by Industry

Littelfuse's Customer Satisfaction score was rated 66 points by Tech industry customers.

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			"score": 66,
			"stars": 0,
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			"text": "Littelfuse's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	66

Littelfuse Customer Satisfaction vs. Competitors

Compared to its competitors, Littelfuse's Customer Satisfaction score is rated right below Vishay.

COMPANY		Customer Satisfaction (CSAT) Score
	Bourns	100%
	Powell Industries	100%
	Eaton	76%
	Mouser Electronics	74%
	TE Connectivity	74%
	Digi-Key Corp	65%
	AVNET INC	64%
	Vishay	58%
	Littelfuse	57%

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Littelfuse Customer Service

3.6/5

Littelfuse has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Littelfuse's Customer Service

Address

Chicago, IL

Website

http://www.littelfuse.com

Phone Number

773-628-1000

Quick Insights into Littelfuse Customer Service

Littelfuse's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Littelfuse Customer Service the Highest

Tech	4.5
Caucasian	3.2
Male	3.1

Littelfuse Customer Service Score by Gender

Littelfuse's Customer Service score was rated 3.1 by Male customers on Comparably.

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Male

3.1/5

Female

N/A

Littelfuse Customer Service Score by Ethnicity

Littelfuse's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2

Littelfuse Customer Service Score by Usage

Littelfuse's Customer Service score was rated 2.8 stars by customers who have used Littelfuse's products/services for Over 10 Years.

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Over 10 Years	2.8

Littelfuse Customer Service Score by Industry

Littelfuse's Customer Service score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Littelfuse Customer Service vs. Competitors

Compared to its competitors, Littelfuse's Customer Service score is rated right above TE Connectivity, and is preceded by AVNET INC.

COMPANY		Customer Service Score
	Bourns	5/5
	Eaton	3.9/5
	Mouser Electronics	3.8/5
	Powell Industries	3.7/5
	AVNET INC	3.7/5
	Littelfuse	3.6/5
	TE Connectivity	3.5/5
	Vishay	3.1/5
	Digi-Key Corp	3.1/5

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Littelfuse as an Employer

3.2/5

Littelfuse has a 3.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Littelfuse

David Heinzmann

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Littelfuse scored a 15 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Littelfuse would recommend the brand to a friend. ENPS measures how likely Littelfuse employees would recommend working at Littelfuse to a friend.

Net Promoter Score

NPS Score

55%	Promoters
5%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
23%	Passive
29%	Detractors

Global Ranking Snapshot

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