26
NPS
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Mouser Electronics
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About Mouser Electronics' Brand
Mouser Electronics – a wholly-owned subsidiary of Berkshire Hathaway Inc. – is one of the industry's fastest growing global catalog and
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Mouser Electronics NPS
Mouser Electronics's Net Promoter Score (NPS) is a 26 with 59% Promoters, 8% Passives, and 33% Detractors. Net Promoter Score tracks whether Mouser Electronics's customers would recommend using the product based on a scale of -100 to 100.
Mouser Electronics Overall NPS
| 59% | Promoters |
|---|---|
| 8% | Passives |
| 33% | Detractors |
Mouser Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 11 | Jan 2023 | 11 |
Mar 2023 20 | Mar 2023 | 20 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 39 | Aug 2023 | 39 |
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 15 | Oct 2023 | 15 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 24 | Jan 2024 | 24 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 28 | May 2024 | 28 |
Dec 2024 22 | Dec 2024 | 22 |
Jul 2025 26 | Jul 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mouser Electronics NPS by Gender
Female customers rated Mouser Electronics's NPS 83 points higher than Male customers.
Male
17
Mouser Electronics's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
100
Mouser Electronics's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Mouser Electronics NPS by Ethnicity
Mouser Electronics's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other 0 | Other | 0 |
Mouser Electronics NPS by Age
Mouser Electronics's NPS was rated 49 points by customers ages 61-65 on Comparably.
Mouser Electronics NPS by Usage
Mouser Electronics's NPS was rated the highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 34 | Over 10 Years | 34 |
Mouser Electronics Customer Reviews
Out of the 5 Mouser Electronics customer reviews 4 were positive and 1 was constructive. Mouser Electronics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mouser Electronics Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Mouser Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mouser Electronics Customer Loyalty Score by Gender
Female customers rated Mouser Electronics's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Mouser Electronics Customer Loyalty Score by Ethnicity
Mouser Electronics's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mouser Electronics.
100
out of 100
Caucasian
100
out of 100
Other
Mouser Electronics Customer Loyalty Score by Age
Mouser Electronics's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mouser Electronics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Mouser Electronics Customer Loyalty Score by Usage
Mouser Electronics's Customer Loyalty score was rated 100% by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mouser Electronics Customer Loyalty Score by Industry
Mouser Electronics's Customer Loyalty score was rated 82% by Tech industry customers.
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Mouser Electronics Product Quality
3.9/5
Mouser Electronics has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Mouser Electronics Product Information
Mouser Electronics’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mouser Electronics's product the highest.
- Website
- http://mouser.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Mouser Electronics Product Quality
Mouser Electronics's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Mouser Electronics Product Quality the Highest
Ranked Mouser Electronics Product Quality the Lowest
Mouser Electronics Product Quality Score by Gender
Female customers rated Mouser Electronics's Product Quality score 0.8 stars higher than Male customers.
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Male
4/5
Female
4.8/5
Mouser Electronics Product Quality Score by Ethnicity
Mouser Electronics's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mouser Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 3.8 | Other | 3.8 |
Mouser Electronics Product Quality Score by Age
Mouser Electronics's Product Quality score was rated 4.4 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mouser Electronics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.4 | 61-65 | 4.4 |
Mouser Electronics Product Quality Score by Usage
Mouser Electronics's Product Quality score was rated the highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mouser Electronics Product Quality Score by Industry
Mouser Electronics's Product Quality score was rated 4.3 stars by Tech industry customers.
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Mouser Electronics Pricing
Mouser Electronics ROI & Value For Money
4/5
Mouser Electronics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Mouser Electronics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mouser Electronics ROI
Mouser Electronics's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Mouser Electronics ROI the Highest
Ranked Mouser Electronics ROI the Lowest
Mouser Electronics ROI Score by Gender
Female customers rated Mouser Electronics's ROI score 1 stars higher than Male customers.
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Male
3.9/5
Female
4.9/5
Mouser Electronics ROI Score by Ethnicity
Mouser Electronics's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mouser Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Other 3.8 | Other | 3.8 |
Mouser Electronics ROI Score by Age
Mouser Electronics's ROI score was rated 4.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mouser Electronics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.3 | 61-65 | 4.3 |
Mouser Electronics ROI Score by Usage
Mouser Electronics's ROI score was rated the highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mouser Electronics ROI Score by Industry
Mouser Electronics's ROI score was rated 4.5 stars by Tech industry customers.
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Mouser Electronics Customer Satisfaction (CSAT)
Mouser Electronics Customer Satisfaction (CSAT) Score
74 / 100
Mouser Electronics has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mouser Electronics Customer Satisfaction
Mouser Electronics's Customer Satisfaction score was rated highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and rated lowest by customers who have used Mouser Electronics's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mouser Electronics' Customer Satisfaction.
Ranked Mouser Electronics Customer Satisfaction the Highest
Ranked Mouser Electronics Customer Satisfaction the Lowest
Mouser Electronics Customer Satisfaction Score by Gender
Female customers rated Mouser Electronics's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mouser Electronics.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mouser Electronics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mouser Electronics' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mouser Electronics.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Mouser Electronics' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mouser Electronics.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Mouser Electronics Customer Satisfaction Score by Age
Mouser Electronics's Customer Satisfaction score was rated 80 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mouser Electronics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 80% |
Mouser Electronics Customer Satisfaction Score by Usage
Mouser Electronics's Customer Satisfaction score was rated the highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mouser Electronics Customer Satisfaction Score by Industry
Mouser Electronics's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Mouser Electronics Customer Satisfaction Score by Industry",
"text": "Mouser Electronics's Customer Satisfaction score was rated 80 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Mouser Electronics's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Mouser Electronics Customer Service
3.8/5
Mouser Electronics has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Mouser Electronics's Customer Service
Address
1000 North Main Street, Mansfield, TX 76063
Website
http://mouser.com
Phone Number
8178043803
Quick Insights into Mouser Electronics Customer Service
Mouser Electronics's Customer Service score was rated highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Mouser Electronics Customer Service the Highest
Ranked Mouser Electronics Customer Service the Lowest
Mouser Electronics Customer Service Score by Gender
Female customers rated Mouser Electronics's Customer Service score 1.4 stars higher than Male customers.
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Male
3.5/5
Female
4.9/5
Mouser Electronics Customer Service Score by Ethnicity
Mouser Electronics's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mouser Electronics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Other 3.5 | Other | 3.5 |
Mouser Electronics Customer Service Score by Age
Mouser Electronics's Customer Service score was rated 4.1 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mouser Electronics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 4.1 | 61-65 | 4.1 |
Mouser Electronics Customer Service Score by Usage
Mouser Electronics's Customer Service score was rated the highest by customers who have used Mouser Electronics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mouser Electronics Customer Service Score by Industry
Mouser Electronics's Customer Service score was rated 4.1 stars by Tech industry customers.
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Mouser Electronics as an Employer
3.7/5
Mouser Electronics has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Mouser Electronics scored a 26 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Mouser Electronics would recommend the brand to a friend. ENPS measures how likely Mouser Electronics employees would recommend working at Mouser Electronics to a friend.
Net Promoter Score
26
NPS Score
| 59% | Promoters |
|---|---|
| 8% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 44% | Promoters |
|---|---|
| 13% | Passive |
| 43% | Detractors |
