10
NPS
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Schneider National
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About Schneider National's Brand
Premium truckload/ntermodal services Among its major competitors, Schneider National is ranked in 2nd place for NPS while NFI Industries is 1st, and USA Truck is 3rd.Their current market cap is $2.39B
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Schneider National Ranking
- #2 / 4 of its competitors
Schneider National NPS
Schneider National's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether Schneider National's customers would recommend using the product based on a scale of -100 to 100.
Schneider National Overall NPS
| 45% | Promoters |
|---|---|
| 20% | Passives |
| 35% | Detractors |
Schneider National NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 4 | Feb 2023 | 4 |
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 6 | Apr 2023 | 6 |
May 2023 3 | May 2023 | 3 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 2 | Nov 2023 | 2 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 2 | Apr 2024 | 2 |
Aug 2024 5 | Aug 2024 | 5 |
Dec 2024 7 | Dec 2024 | 7 |
Mar 2025 7 | Mar 2025 | 7 |
Nov 2025 10 | Nov 2025 | 10 |
How Other Brands Compare
Schneider National is ranked second for NPS among its competitors. NFI Industries and USA Truck come in first and third, with WERNER ENTERPRISES, INC. coming in at #4. Among those competitors, it is the third most valued company behind WERNER ENTERPRISES, INC..
Schneider National |  NFI Industries |  WERNER ENTERPRISES, INC. |  USA Truck | |
| Global Ranking | #- | #878 | #- | #- |
| NPS | 10 | 19 | -34 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.39B | - | $3.01B | $130.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schneider National NPS by Gender
Female customers rated Schneider National's NPS 76 points higher than Male customers.
Male
-42
Schneider National's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
34
Schneider National's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Schneider National NPS by Ethnicity
Schneider National's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Schneider National NPS by Age
Schneider National's NPS was rated 0 points by customers ages 41-45 on Comparably.
Schneider National NPS by Usage
Schneider National's NPS was rated the highest by customers who have used Schneider National's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 50 | Over 10 Years | 50 |
Schneider National NPS vs. Competitors
Compared to its competitors, Schneider National's NPS is rated right above USA Truck, and is preceded by NFI Industries.
| COMPANY | NPS Score | |
|---|---|---|
| NFI Industries | 19 |
| Schneider National | 10 |
| USA Truck | 0 |
 | Celadon Group | 0 |
| WERNER ENTERPRISES, INC. | -34 |
Schneider National Customer Reviews
Out of the 3 Schneider National customer reviews 2 were positive and 1 was constructive. Schneider National customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Schneider National Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Schneider National users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schneider National Customer Loyalty Score by Gender
Male customers rated Schneider National's Customer Loyalty score 4% higher than Female customers.
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Male
74%
Yes
Female
70%
Yes
Schneider National Customer Loyalty Score by Ethnicity
Schneider National's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
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74
out of 100
Caucasian
Schneider National Customer Loyalty Score by Age
Schneider National's Customer Loyalty score was rated 78% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
Schneider National Customer Loyalty Score by Usage
Schneider National's Customer Loyalty score was rated the highest by customers who have used Schneider National's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schneider National Customer Loyalty Score by Industry
Schneider National's Customer Loyalty score was rated 100% by Automotive and Transportation industry customers.
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Schneider National Customer Loyalty vs. Competitors
Compared to its competitors, Schneider National's Customer Loyalty score is rated right above NFI Industries, and is preceded by USA Truck.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USA Truck | 79% |
| Schneider National | 78% |
| NFI Industries | 77% |
| WERNER ENTERPRISES, INC. | 68% |
| Celadon Group | N/A |
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Schneider National Product Quality
3.6/5
Schneider National has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Schneider National Product Information
Schneider National’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Schneider National's product the highest.
- Website
- http://www.schneiderjobs.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Schneider National Product Quality
Schneider National's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Schneider National's products/services for 2 to 5 Years.
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Ranked Schneider National Product Quality the Highest
Ranked Schneider National Product Quality the Lowest
Schneider National Product Quality Score by Gender
Female customers rated Schneider National's Product Quality score 1.9 stars higher than Male customers.
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Male
2.2/5
Female
4.1/5
Schneider National Product Quality Score by Ethnicity
Schneider National's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Schneider National Product Quality Score by Age
Schneider National's Product Quality score was rated 3.2 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.2 | 41-45 | 3.2 |
Schneider National Product Quality Score by Usage
Schneider National's Product Quality score was rated the highest by customers who have used Schneider National's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schneider National Product Quality Score by Industry
Schneider National's Product Quality score was rated 2.6 stars by Automotive and Transportation industry customers.
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Schneider National Product Quality vs. Competitors
Compared to its competitors, Schneider National's Product Quality score is rated right above NFI Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schneider National | 3.6/5 |
| NFI Industries | 3.6/5 |
| USA Truck | 3.3/5 |
| WERNER ENTERPRISES, INC. | 3.2/5 |
| Celadon Group | N/A |
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Schneider National Pricing
Schneider National ROI & Value For Money
3.4/5
Schneider National has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Schneider National Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Schneider National ROI
Schneider National's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Schneider National ROI the Highest
Ranked Schneider National ROI the Lowest
Schneider National ROI Score by Gender
Female customers rated Schneider National's ROI score 1.6 stars higher than Male customers.
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Male
2/5
Female
3.6/5
Schneider National ROI Score by Ethnicity
Schneider National's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Schneider National ROI Score by Age
Schneider National's ROI score was rated 3.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Schneider National ROI Score by Usage
Schneider National's ROI score was rated the highest by customers who have used Schneider National's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schneider National ROI Score by Industry
Schneider National's ROI score was rated 2.6 stars by Automotive and Transportation industry customers.
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Schneider National Pricing vs. Competitors
Compared to its competitors, Schneider National's ROI score is rated right above USA Truck, and is preceded by NFI Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| NFI Industries | 3.7/5 |
| Schneider National | 3.4/5 |
| USA Truck | 3.3/5 |
| WERNER ENTERPRISES, INC. | 2.9/5 |
| Celadon Group | N/A |
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Schneider National Customer Satisfaction (CSAT)
Schneider National Customer Satisfaction (CSAT) Score
64 / 100
Schneider National has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
29%
Satisfied
35%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
11%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schneider National Customer Satisfaction
Schneider National's Customer Satisfaction score was rated highest by customers who have used Schneider National's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Schneider National Customer Satisfaction the Highest
Ranked Schneider National Customer Satisfaction the Lowest
Schneider National Customer Satisfaction Score by Gender
Female customers rated Schneider National's Customer Satisfaction score 34 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Schneider National Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schneider National's Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
Schneider National Customer Satisfaction Score by Age
Schneider National's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
Schneider National Customer Satisfaction Score by Usage
Schneider National's Customer Satisfaction score was rated 75 points by customers who have used Schneider National's products/services for Over 10 Years.
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Schneider National Customer Satisfaction Score by Industry
Schneider National's Customer Satisfaction score was rated 34 points by Automotive and Transportation industry customers.
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}Schneider National Customer Satisfaction vs. Competitors
Compared to its competitors, Schneider National's Customer Satisfaction score is rated right above NFI Industries, and is preceded by Celadon Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celadon Group | 100% |
| Schneider National | 64% |
| NFI Industries | 61% |
| USA Truck | 50% |
| WERNER ENTERPRISES, INC. | 43% |
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Schneider National Customer Service
3.5/5
Schneider National has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Schneider National's Customer Service
Address
3101 Packerland Dr, Green Bay, WI 54313
Website
http://www.schneiderjobs.com
Phone Number
920-592-2000
Schneider National's Social Links
Quick Insights into Schneider National Customer Service
Schneider National's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Schneider National's products/services for 2 to 5 Years.
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Ranked Schneider National Customer Service the Highest
Ranked Schneider National Customer Service the Lowest
Schneider National Customer Service Score by Gender
Female customers rated Schneider National's Customer Service score 1.1 stars higher than Male customers.
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Male
2.5/5
Female
3.6/5
Schneider National Customer Service Score by Ethnicity
Schneider National's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Schneider National Customer Service Score by Age
Schneider National's Customer Service score was rated 3.7 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.7 | 41-45 | 3.7 |
Schneider National Customer Service Score by Usage
Schneider National's Customer Service score was rated the highest by customers who have used Schneider National's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schneider National Customer Service Score by Industry
Schneider National's Customer Service score was rated 3.3 stars by Automotive and Transportation industry customers.
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Schneider National Customer Service vs. Competitors
Compared to its competitors, Schneider National's Customer Service score is rated right above WERNER ENTERPRISES, INC., and is preceded by USA Truck.
| COMPANY | Customer Service Score | |
|---|---|---|
| NFI Industries | 3.8/5 |
| USA Truck | 3.5/5 |
| Schneider National | 3.5/5 |
| WERNER ENTERPRISES, INC. | 3.1/5 |
| Celadon Group | N/A |
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Schneider National as an Employer
3.2/5
Schneider National has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Schneider National scored a 10 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Schneider National would recommend the brand to a friend. ENPS measures how likely Schneider National employees would recommend working at Schneider National to a friend.
Net Promoter Score
10
NPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
