-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lane Crawford
Marketing or Exec? Claim Your Free Account
About Lane Crawford's Brand
Luxury retail company focusing on sales in Greater China and online Among its major competitors, Lane Crawford is ranked in 4th place for NPS while Farfetch is 1st, and Matches Fashion is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Lane Crawford Ranking
- #4 / 4 of its competitors
Lane Crawford NPS
Lane Crawford's Net Promoter Score (NPS) is a -37 with 27% Promoters, 9% Passives, and 64% Detractors. Net Promoter Score tracks whether Lane Crawford's customers would recommend using the product based on a scale of -100 to 100.
Lane Crawford Overall NPS
| 27% | Promoters |
|---|---|
| 9% | Passives |
| 64% | Detractors |
Lane Crawford NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Apr 2023 -17 | Apr 2023 | -17 |
Jan 2024 -29 | Jan 2024 | -29 |
May 2024 -30 | May 2024 | -30 |
May 2025 -36 | May 2025 | -36 |
How Other Brands Compare
Lane Crawford is ranked #4 for NPS among its competitors. Farfetch and Matches Fashion come in first and second, with Saks Fifth Avenue coming in at third.
Lane Crawford |  Farfetch |  Matches Fashion |  Saks Fifth Avenue | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | -37 | 37 | 9 | -4 |
| Valuation Updated every 24 hours for public companies | - | $4.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lane Crawford NPS by Age
Lane Crawford's NPS was rated -34 points by customers ages 26-30 on Comparably.
Lane Crawford NPS vs. Competitors
Compared to its competitors, Lane Crawford's NPS is rated right above DFS, and is preceded by Saks Fifth Avenue.
| COMPANY | NPS Score | |
|---|---|---|
| Farfetch | 37 |
| Matches Fashion | 9 |
| Saks Fifth Avenue | -4 |
| Lane Crawford | -37 |
 | DFS | -64 |
Lane Crawford Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Lane Crawford users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lane Crawford Customer Loyalty Score by Age
Lane Crawford's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lane Crawford.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Lane Crawford Customer Loyalty vs. Competitors
Compared to its competitors, Lane Crawford's Customer Loyalty score is rated right below DFS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Matches Fashion | 83% |
| Farfetch | 79% |
| Saks Fifth Avenue | 71% |
| DFS | 65% |
| Lane Crawford | 54% |
Unlock Lane Crawford Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lane Crawford Customer Loyalty vs. Competitors data and gain insights into your customers today.
Lane Crawford Product Quality
3.5/5
Lane Crawford has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Crawford's overall Product Quality score rated by its users and customers.
Lane Crawford Product Information
Lane Crawford’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lanecrawford.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Quick Insights into Lane Crawford Product Quality
Lane Crawford's Product Quality score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Lane Crawford's Product Quality.
Ranked Lane Crawford Product Quality the Highest
Lane Crawford Product Quality Score by Age
Lane Crawford's Product Quality score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lane Crawford.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Lane Crawford Product Quality vs. Competitors
Compared to its competitors, Lane Crawford's Product Quality score is rated right above Saks Fifth Avenue, and is preceded by Farfetch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Farfetch | 4.1/5 |
| Lane Crawford | 3.5/5 |
| Saks Fifth Avenue | 3.2/5 |
| DFS | 1.5/5 |
Unlock Lane Crawford Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lane Crawford Product Quality vs. Competitors data and gain insights into your customers today.
Lane Crawford Pricing
Lane Crawford ROI & Value For Money
3.3/5
Lane Crawford has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Crawford's overall ROI score rated by its users and customers.
Quick Insights into Lane Crawford ROI
Lane Crawford's ROI score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Lane Crawford's ROI score.
Ranked Lane Crawford ROI the Highest
Lane Crawford ROI Score by Age
Lane Crawford's ROI score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lane Crawford.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Lane Crawford Pricing vs. Competitors
Compared to its competitors, Lane Crawford's ROI score is rated right above Saks Fifth Avenue, and is preceded by Farfetch.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Farfetch | 3.8/5 |
| Lane Crawford | 3.3/5 |
| Saks Fifth Avenue | 3/5 |
| DFS | 1.6/5 |
Unlock Lane Crawford ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lane Crawford ROI vs. Competitors data and gain insights into your customers today.
Lane Crawford Customer Satisfaction (CSAT)
Lane Crawford Customer Satisfaction (CSAT) Score
75 / 100
Lane Crawford has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lane Crawford Customer Satisfaction
Lane Crawford's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Lane Crawford's Customer Satisfaction.
Ranked Lane Crawford Customer Satisfaction the Highest
Lane Crawford Customer Satisfaction Score by Age
Lane Crawford's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lane Crawford.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Lane Crawford Customer Satisfaction vs. Competitors
Compared to its competitors, Lane Crawford's Customer Satisfaction score is rated right above Saks Fifth Avenue, and is preceded by Farfetch.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| Farfetch | 80% |
| Lane Crawford | 75% |
| Saks Fifth Avenue | 59% |
| DFS | 23% |
Unlock Lane Crawford Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lane Crawford Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Lane Crawford Customer Service
3.5/5
Lane Crawford has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lane Crawford's overall Customer Service score rated by its users and customers.
About Lane Crawford's Customer Service
Address
King, WI United States of America
Website
http://www.lanecrawford.com
Phone Number
+852 2118 2288
Quick Insights into Lane Crawford Customer Service
Lane Crawford's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Lane Crawford's Customer Service score.
Ranked Lane Crawford Customer Service the Highest
Lane Crawford Customer Service Score by Age
Lane Crawford's Customer Service score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lane Crawford.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Lane Crawford Customer Service vs. Competitors
Compared to its competitors, Lane Crawford's Customer Service score is rated right above Saks Fifth Avenue, and is preceded by Matches Fashion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Farfetch | 4/5 |
| Matches Fashion | 3.9/5 |
| Lane Crawford | 3.5/5 |
| Saks Fifth Avenue | 3.1/5 |
| DFS | 1.5/5 |
Unlock Lane Crawford Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lane Crawford Customer Service vs. Competitors data and gain insights into your customers today.
Lane Crawford as an Employer
Consumer vs. Employees
Lane Crawford scored a -37 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Lane Crawford would recommend the brand to a friend. ENPS measures how likely Lane Crawford employees would recommend working at Lane Crawford to a friend.
Net Promoter Score
-37
NPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
