-100
NPS
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HauteLook
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About HauteLook's Brand
HauteLook is a members-only shopping website offering limited-time sale events with top fashion and lifestyle brands. Among its major competitors, HauteLook is ranked in 7th place for NPS while Amazon is 1st, and Stance is 2nd.Their current valuation is $5.75B
HauteLook Ranking
- #4 / 4 of its competitors
HauteLook NPS
HauteLook's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HauteLook's customers would recommend using the product based on a scale of -100 to 100.
HauteLook Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HauteLook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
HauteLook is ranked #4 for NPS among its competitors. Amazon and Farfetch come in first and second, with Urban Outfitters coming in at third. Among those competitors, it is the second most valued company behind Amazon.
HauteLook |  Amazon |  Urban Outfitters |  Farfetch | |
| Global Ranking | #- | #9 | #356 | #780 |
| NPS | -100 | 49 | 15 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.75B | $1.64T | $3.82B | $4.62B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HauteLook Customer Satisfaction (CSAT)
HauteLook Customer Satisfaction (CSAT) Score
100 / 100
HauteLook has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HauteLook Customer Satisfaction vs. Competitors
Compared to its competitors, HauteLook's Customer Satisfaction score is rated right above Amazon.
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HauteLook as an Employer
2.9/5
HauteLook has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
HauteLook scored a -100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of HauteLook would recommend the brand to a friend. ENPS measures how likely HauteLook employees would recommend working at HauteLook to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
