Chairish NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Chairish

Marketing or Exec? Claim Your Free Account

Chairish

Rate this Brand

About Chairish's Brand

Chairish is an online marketplace where design lovers buy and sell vintage and used furniture and decor to one another Among its major competitors, Chairish is ranked in 1st place for NPS while Overstock.com is 2nd, and Houzz is 3rd.

Brand at a Glance

57%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.2/5

Customer Service

Chairish Ranking

^#1 / 4 of its competitors

Chairish NPS

Chairish's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Chairish's customers would recommend using the product based on a scale of -100 to 100.

Chairish Overall NPS

-10

NPS

40%	Promoters
10%	Passives
50%	Detractors

Chairish NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2021 80	Apr 2021	80
Sep 2021 66	Sep 2021	66
Nov 2021 43	Nov 2021	43
Dec 2021 50	Dec 2021	50
Feb 2022 40	Feb 2022	40
Mar 2022 22	Mar 2022	22
Sep 2022 15	Sep 2022	15
Nov 2022 6	Nov 2022	6
Dec 2022 -1	Dec 2022	-1
Jan 2023 0	Jan 2023	0
Feb 2023 -5	Feb 2023	-5
Dec 2025 -10	Dec 2025	-10

How Other Brands Compare

Chairish is ranked first for NPS among its competitors. Overstock.com and Houzz come in second and third, with HauteLook coming in at #4.

	Chairish	Overstock.com	HauteLook	Houzz
Global Ranking	#-	#294	#-	#-
NPS	-10	-26	-100	-28
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$3.27B	$5.75B	$4.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Chairish NPS by Gender

Chairish's NPS was rated -14 by Female customers on Comparably.

Female

-14

Chairish's NPS was rated -14 by Female customers on Comparably.

43%

Promoters

Passives

57%

Detractors

Male

N/A

Chairish's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Chairish NPS by Ethnicity

Chairish's NPS was rated -17 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17

Chairish NPS vs. Competitors

Compared to its competitors, Chairish's NPS is rated right above Overstock.com, and is preceded by Shpock.

COMPANY		NPS Score
	Shpock	N/A
	Chairish	-10
	Overstock.com	-26
	Houzz	-28
	The Children's Place	-37
	Rue La La	-71
	Amino	-100
	HauteLook	-100

Chairish Customer Reviews

Out of the 4 Chairish customer reviews 2 were positive and 2 were constructive. Chairish customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Chairish Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Chairish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

Chairish Customer Loyalty Score by Gender

Chairish's Customer Loyalty score was rated 36 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Chairish.

Female

36%

Yes

Male

N/A

Yes

Chairish Customer Loyalty Score by Ethnicity

Chairish's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chairish.

out of 100

Caucasian

Chairish Customer Loyalty vs. Competitors

Compared to its competitors, Chairish's Customer Loyalty score is rated right above Houzz, and is preceded by Overstock.com.

COMPANY		Customer Loyalty Score
	Amino	100%
	Rue La La	77%
	The Children's Place	73%
	Overstock.com	65%
	Chairish	57%
	Houzz	57%
	HauteLook	N/A
	Shpock	N/A

Unlock Chairish Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chairish Customer Loyalty vs. Competitors data and gain insights into your customers today.

Chairish Product Quality

3.6/5

Chairish has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Chairish's overall Product Quality score rated by its users and customers.

Chairish Product Information

Chairish’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: http://www.chairish.com

Company Size: 11-50 Employees

Industry

Tech

Content

Ecommerce and Marketplaces

Hardware and Devices

SaaS

Quick Insights into Chairish Product Quality

Chairish's Product Quality score was rated highest by Female customers.

Sign Up to unlock insights into how customers have ranked Chairish's Product Quality.

Ranked Chairish Product Quality the Highest

Female	3.7
Caucasian	3.5

Chairish Product Quality Score by Gender

Chairish's Product Quality score was rated 3.7 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Chairish.

Female

3.7/5

Male

N/A

Chairish Product Quality Score by Ethnicity

Chairish's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Chairish.

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Chairish Product Quality vs. Competitors

Compared to its competitors, Chairish's Product Quality score is rated right above Amino.

COMPANY		Product Quality Score
	Chairish	3.6/5
	Amino	3/5
	Overstock.com	2.5/5
	The Children's Place	2.5/5
	Houzz	2.4/5
	Rue La La	2.2/5
	HauteLook	N/A
	Shpock	N/A

Unlock Chairish Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chairish Product Quality vs. Competitors data and gain insights into your customers today.

Chairish Pricing

Chairish ROI & Value For Money

3.4/5

Chairish has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Chairish's overall ROI score rated by its users and customers.

Quick Insights into Chairish ROI

Chairish's ROI score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Chairish's ROI score.

Ranked Chairish ROI the Highest

Caucasian	3.8
Female	3.5

Chairish ROI Score by Gender

Chairish's ROI score was rated 3.5 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Chairish.

Female

3.5/5

Male

N/A

Chairish ROI Score by Ethnicity

Chairish's ROI score was rated 3.8 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Chairish.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Chairish Pricing vs. Competitors

Compared to its competitors, Chairish's ROI score is rated right above Amino.

COMPANY		Pricing Score
	Chairish	3.4/5
	Amino	2.8/5
	The Children's Place	2.6/5
	Overstock.com	2.4/5
	Rue La La	2.4/5
	Houzz	2.3/5
	HauteLook	N/A
	Shpock	N/A

Unlock Chairish ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chairish ROI vs. Competitors data and gain insights into your customers today.

Chairish Customer Satisfaction (CSAT)

Chairish Customer Satisfaction (CSAT) Score

51 / 100

Chairish has an overall Customer Satisfaction score of 51 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	18%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Chairish Customer Satisfaction

Chairish's Customer Satisfaction score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Chairish's Customer Satisfaction.

Ranked Chairish Customer Satisfaction the Highest

Caucasian	80%
Female	67%

Chairish Customer Satisfaction Score by Gender

Chairish's Customer Satisfaction score was rated 67 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Chairish.

67 / 100

Female

	Very Satisfied	50%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

Chairish Customer Satisfaction Score by Ethnicity

Caucasian
80%

CSAT according to Caucasian

Chairish's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Chairish.

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Chairish Customer Satisfaction vs. Competitors

Compared to its competitors, Chairish's Customer Satisfaction score is rated right above Overstock.com, and is preceded by HauteLook.

COMPANY		Customer Satisfaction (CSAT) Score
	HauteLook	100%
	Chairish	51%
	Overstock.com	41%
	Houzz	37%
	The Children's Place	35%
	Amino	33%
	Rue La La	19%
	Shpock	0%

Unlock Chairish Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chairish Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Chairish Customer Service

3.2/5

Chairish has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Chairish's overall Customer Service score rated by its users and customers.

About Chairish's Customer Service

Address

San Francisco, CA

Website

http://www.chairish.com

Phone Number

855-790-7300

Quick Insights into Chairish Customer Service

Chairish's Customer Service score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Chairish's Customer Service score.

Ranked Chairish Customer Service the Highest

Caucasian	3.4
Female	3.2

Chairish Customer Service Score by Gender

Chairish's Customer Service score was rated 3.2 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Chairish.

Female

3.2/5

Male

N/A

Chairish Customer Service Score by Ethnicity

Chairish's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chairish.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4

Chairish Customer Service vs. Competitors

Compared to its competitors, Chairish's Customer Service score is rated right above Overstock.com.

COMPANY		Customer Service Score
	Chairish	3.2/5
	Overstock.com	2.5/5
	Houzz	2.2/5
	The Children's Place	2.2/5
	Amino	1.7/5
	Rue La La	1.7/5
	HauteLook	N/A
	Shpock	N/A

Unlock Chairish Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Chairish Customer Service vs. Competitors data and gain insights into your customers today.

Chairish as an Employer

2.9/5

Chairish has a 2.9/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Chairish

Eric Grosse

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Chairish scored a -10 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Chairish would recommend the brand to a friend. ENPS measures how likely Chairish employees would recommend working at Chairish to a friend.

Net Promoter Score

-10

NPS Score

40%	Promoters
10%	Passive
50%	Detractors

Employee Net Promoter Score

-14

eNPS Score

43%	Promoters
0%	Passive
57%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail