-37
NPS
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The Children's Place
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About The Children's Place's Brand
The Children’s Place is the largest pure-play children’s specialty apparel retailer in North America. Among its major competitors, The Children's Place is ranked in 5th place for NPS while Takko Fashion is 1st, and Zulily is 2nd. Overall, The Children's Place has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $238.31M
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
The Children's Place Ranking
- #4 / 4 of its competitors
The Children's Place NPS
The Children's Place's Net Promoter Score (NPS) is a -37 with 25% Promoters, 13% Passives, and 62% Detractors. Net Promoter Score tracks whether The Children's Place's customers would recommend using the product based on a scale of -100 to 100.
The Children's Place Overall NPS
| 25% | Promoters |
|---|---|
| 13% | Passives |
| 62% | Detractors |
The Children's Place NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -39 | Dec 2023 | -39 |
Jan 2024 -39 | Jan 2024 | -39 |
Feb 2024 -39 | Feb 2024 | -39 |
Apr 2024 -37 | Apr 2024 | -37 |
May 2024 -36 | May 2024 | -36 |
Aug 2024 -37 | Aug 2024 | -37 |
Oct 2024 -37 | Oct 2024 | -37 |
Nov 2024 -36 | Nov 2024 | -36 |
May 2025 -36 | May 2025 | -36 |
Jul 2025 -36 | Jul 2025 | -36 |
Nov 2025 -36 | Nov 2025 | -36 |
Dec 2025 -37 | Dec 2025 | -37 |
How Other Brands Compare
The Children's Place is ranked #4 for NPS among its competitors. Takko Fashion and Zulily come in first and second, with Babyage coming in at third. Among those competitors, it is the lowest valued company behind Zulily.
The Children's Place |  Zulily |  Takko Fashion |  Babyage | |
| Global Ranking | #- | #292 | #- | #- |
| NPS | -37 | 0 | 60 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $238.31M | $3.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Children's Place NPS by Gender
Female customers rated The Children's Place's NPS 3 points higher than Male customers.
Male
-56
The Children's Place's NPS was rated -56 by Male customers on Comparably.
11%
Promoters
22%
Passives
67%
Detractors
Female
-53
The Children's Place's NPS was rated -53 by Female customers on Comparably.
19%
Promoters
9%
Passives
72%
Detractors
The Children's Place NPS by Ethnicity
The Children's Place's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino -75 | Hispanic or Latino | -75 |
African American/Black -20 | African American/Black | -20 |
Other -84 | Other | -84 |
The Children's Place NPS by Age
The Children's Place's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
The Children's Place NPS by Usage
The Children's Place's NPS was rated the highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -26 | 1 to 2 Years | -26 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -61 | 5 to 10 Years | -61 |
Over 10 Years -69 | Over 10 Years | -69 |
The Children's Place NPS vs. Competitors
Compared to its competitors, The Children's Place's NPS is rated right above Kahn Lucas Lancaster, and is preceded by Chairish.
| COMPANY | NPS Score | |
|---|---|---|
| Takko Fashion | 60 |
| Zulily | 0 |
| Babyage | 0 |
 | Chairish | -10 |
| The Children's Place | -37 |
 | Kahn Lucas Lancaster | -100 |
The Children's Place Customer Reviews
Out of the 15 The Children's Place customer reviews 5 were positive and 10 were constructive. The Children's Place customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Children's Place Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Children's Place users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Children's Place Customer Loyalty Score by Gender
Female customers rated The Children's Place's Customer Loyalty score 36% higher than Male customers.
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Male
40%
Yes
Female
76%
Yes
The Children's Place Customer Loyalty Score by Ethnicity
The Children's Place's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Children's Place.
75
out of 100
Caucasian
55
out of 100
Hispanic or Latino
70
out of 100
African American/Black
79
out of 100
Other
The Children's Place Customer Loyalty Score by Age
The Children's Place's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
26-30 67% | 26-30 | 67% |
31-35 55% | 31-35 | 55% |
36-40 72% | 36-40 | 72% |
41-45 100% | 41-45 | 100% |
46-50 91% | 46-50 | 91% |
51-55 55% | 51-55 | 55% |
56-60 85% | 56-60 | 85% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
The Children's Place Customer Loyalty Score by Usage
The Children's Place's Customer Loyalty score was rated the highest by customers who have used The Children's Place's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Children's Place Customer Loyalty Score by Industry
The Children's Place's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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The Children's Place Customer Loyalty vs. Competitors
Compared to its competitors, The Children's Place's Customer Loyalty score is rated right above Zulily, and is preceded by Takko Fashion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Babyage | 100% |
| Takko Fashion | 85% |
| The Children's Place | 73% |
| Zulily | 69% |
| Chairish | 57% |
| Kahn Lucas Lancaster | N/A |
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The Children's Place Product Quality
2.5/5
The Children's Place has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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The Children's Place Product Information
The Children's Place’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated The Children's Place's product the highest. Reviewers from the Banking and Financial Services industry rated The Children's Place the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into The Children's Place Product Quality
The Children's Place's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used The Children's Place's products/services for Less than 1 Year.
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Ranked The Children's Place Product Quality the Highest
Ranked The Children's Place Product Quality the Lowest
The Children's Place Product Quality Score by Gender
Female customers rated The Children's Place's Product Quality score 0.4 stars higher than Male customers.
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Male
1.8/5
Female
2.2/5
The Children's Place Product Quality Score by Ethnicity
The Children's Place's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.8 | Other | 1.8 |
The Children's Place Product Quality Score by Age
The Children's Place's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
The Children's Place Product Quality Score by Usage
The Children's Place's Product Quality score was rated the highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Children's Place Product Quality Score by Industry
The Children's Place's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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The Children's Place Product Quality vs. Competitors
Compared to its competitors, The Children's Place's Product Quality score is rated right above Kahn Lucas Lancaster, and is preceded by Zulily.
| COMPANY | Product Quality Score | |
|---|---|---|
| Takko Fashion | 4.1/5 |
| Babyage | 4/5 |
| Chairish | 3.6/5 |
| Zulily | 3.3/5 |
| The Children's Place | 2.5/5 |
| Kahn Lucas Lancaster | 1.5/5 |
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The Children's Place Pricing
The Children's Place ROI & Value For Money
2.6/5
The Children's Place has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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The Children's Place Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from The Children's Place.
Quick Insights into The Children's Place ROI
The Children's Place's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked The Children's Place ROI the Highest
Ranked The Children's Place ROI the Lowest
The Children's Place ROI Score by Gender
Female customers rated The Children's Place's ROI score 1.1 stars higher than Male customers.
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Male
1.6/5
Female
2.7/5
The Children's Place ROI Score by Ethnicity
The Children's Place's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 2 | Other | 2 |
The Children's Place ROI Score by Age
The Children's Place's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
The Children's Place ROI Score by Usage
The Children's Place's ROI score was rated the highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Children's Place ROI Score by Industry
The Children's Place's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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The Children's Place Pricing vs. Competitors
Compared to its competitors, The Children's Place's ROI score is rated right above Kahn Lucas Lancaster, and is preceded by Zulily.
| COMPANY | Pricing Score | |
|---|---|---|
| Takko Fashion | 4/5 |
| Babyage | 4/5 |
| Chairish | 3.4/5 |
| Zulily | 3.1/5 |
| The Children's Place | 2.6/5 |
| Kahn Lucas Lancaster | 1.5/5 |
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The Children's Place Customer Satisfaction (CSAT)
The Children's Place Customer Satisfaction (CSAT) Score
35 / 100
The Children's Place has an overall Customer Satisfaction score of 35 rated by its users and customers.
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Very Satisfied
18%
Satisfied
17%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Children's Place Customer Satisfaction
The Children's Place's Customer Satisfaction score was rated highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.
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Ranked The Children's Place Customer Satisfaction the Highest
Ranked The Children's Place Customer Satisfaction the Lowest
The Children's Place Customer Satisfaction Score by Gender
Male customers rated The Children's Place's Customer Satisfaction score 1 points higher than Female customers.
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29 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
28 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 8% | |
Very Dissatisfied | 55% |
The Children's Place Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Children's Place's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
9%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
13%
Very Dissatisfied
56%
CSAT according to Hispanic or Latino
The Children's Place's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
The Children's Place's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
The Children's Place's Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.
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27 / 100
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
73%
The Children's Place Customer Satisfaction Score by Age
The Children's Place's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 26% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 54% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 15% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
The Children's Place Customer Satisfaction Score by Usage
The Children's Place's Customer Satisfaction score was rated the highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Children's Place Customer Satisfaction Score by Industry
The Children's Place's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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{
"title": "The Children's Place Customer Satisfaction Score by Industry",
"text": "The Children's Place's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 50,
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}The Children's Place Customer Satisfaction vs. Competitors
Compared to its competitors, The Children's Place's Customer Satisfaction score is rated right above Kahn Lucas Lancaster, and is preceded by Zulily.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Takko Fashion | 100% |
| Babyage | 100% |
| Chairish | 51% |
| Zulily | 38% |
| The Children's Place | 35% |
| Kahn Lucas Lancaster | 0% |
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The Children's Place Customer Service
2.2/5
The Children's Place has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About The Children's Place's Customer Service
Address
Secaucus, NJ
Website
http://www.childrensplace.com
Phone Number
201-558-2400
Quick Insights into The Children's Place Customer Service
The Children's Place's Customer Service score was rated highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and rated lowest by customers who have used The Children's Place's products/services for Over 10 Years.
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Ranked The Children's Place Customer Service the Highest
Ranked The Children's Place Customer Service the Lowest
The Children's Place Customer Service Score by Gender
Female customers rated The Children's Place's Customer Service score 0.1 stars higher than Male customers.
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Male
1.9/5
Female
2/5
The Children's Place Customer Service Score by Ethnicity
The Children's Place's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.6 | Other | 1.6 |
The Children's Place Customer Service Score by Age
The Children's Place's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
The Children's Place Customer Service Score by Usage
The Children's Place's Customer Service score was rated the highest by customers who have used The Children's Place's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Children's Place Customer Service Score by Industry
The Children's Place's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The Children's Place Customer Service vs. Competitors
Compared to its competitors, The Children's Place's Customer Service score is rated right above Kahn Lucas Lancaster, and is preceded by Zulily.
| COMPANY | Customer Service Score | |
|---|---|---|
| Takko Fashion | 4/5 |
| Babyage | 4/5 |
| Chairish | 3.2/5 |
| Zulily | 2.9/5 |
| The Children's Place | 2.2/5 |
| Kahn Lucas Lancaster | 1.5/5 |
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The Children's Place as an Employer
2.4/5
The Children's Place has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
The Children's Place scored a -37 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of The Children's Place would recommend the brand to a friend. ENPS measures how likely The Children's Place employees would recommend working at The Children's Place to a friend.
Net Promoter Score
-37
NPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 23% | Promoters |
|---|---|
| 17% | Passive |
| 60% | Detractors |
