60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Takko Fashion
Marketing or Exec? Claim Your Free Account
About Takko Fashion's Brand
Retailer of family clothes. The company designs produces and distributes outerwear, clothes, and accessories for girls, women, boys, men, and babies through an online platform as well as through physical stores.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Takko Fashion NPS
Takko Fashion's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether Takko Fashion's customers would recommend using the product based on a scale of -100 to 100.
Takko Fashion Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
Takko Fashion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2022 66 | Jun 2022 | 66 |
Nov 2023 75 | Nov 2023 | 75 |
Jul 2024 60 | Jul 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Takko Fashion Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Takko Fashion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Takko Fashion Product Quality
4.1/5
Takko Fashion has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Takko Fashion's overall Product Quality score rated by its users and customers.
Takko Fashion Product Information
Takko Fashion’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.takko.com
- Company Size
- 10,000+ Employees
Takko Fashion Pricing
Takko Fashion ROI & Value For Money
4/5
Takko Fashion has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Takko Fashion's overall ROI score rated by its users and customers.
Takko Fashion Customer Satisfaction (CSAT)
Takko Fashion Customer Satisfaction (CSAT) Score
100 / 100
Takko Fashion has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Takko Fashion Customer Service
4/5
Takko Fashion has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Takko Fashion's overall Customer Service score rated by its users and customers.
About Takko Fashion's Customer Service
Address
Alfred-Krupp-Strasse 21, Telgte, 48291
Website
www.takko.com
Takko Fashion as an Employer
Consumer vs. Employees
Takko Fashion scored a 60 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Takko Fashion would recommend the brand to a friend. ENPS measures how likely Takko Fashion employees would recommend working at Takko Fashion to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
