Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Overstock.com is

Ranked

#79

Tech Brands

Brand Page

Overstock.com

Marketing or Exec? Claim Your Free Account

Overstock.com

Rate this Brand

Overstock.com is ranked #79 in Tech Brands

About Overstock.com's Brand

Overstock.com is the leading Online Retailer for brand names at clearance prices. Through our Fan page you’ll enjoy exclusive promotions, Overstock.com’s brand is ranked #294 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Overstock.com. When compared to other organizations within the Tech industry, Overstock.com is ranked #79. Among its major competitors, Overstock.com is ranked in 4th place for NPS while Amazon is 1st, and Macy's is 2nd. Overall, Overstock.com has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.27B

Brand at a Glance

64%

Customer Loyalty

2.5/5

Product Quality

2.4/5

Pricing

2.4/5

Customer Service

Overstock.com CMO

John Knab

John Knab serves as the Chief Marketing Officer of Overstock.com. John started at Overstock.com in August of 2018. John currently resides in the Greater Salt Lake City Area.

Overstock.com Ranking

^#79 in Tech
^#3 / 4 of its competitors

Overstock.com NPS

Overstock.com's Net Promoter Score (NPS) is a -25 with 32% Promoters, 11% Passives, and 57% Detractors. Net Promoter Score tracks whether Overstock.com's customers would recommend using the product based on a scale of -100 to 100.

Overstock.com Overall NPS

-25

NPS

32%	Promoters
11%	Passives
57%	Detractors

Overstock.com NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 -18	Feb 2024	-18
Mar 2024 -16	Mar 2024	-16
Apr 2024 -21	Apr 2024	-21
May 2024 -21	May 2024	-21
Jun 2024 -23	Jun 2024	-23
Aug 2024 -23	Aug 2024	-23
Oct 2024 -24	Oct 2024	-24
Dec 2024 -26	Dec 2024	-26
Feb 2025 -24	Feb 2025	-24
Mar 2025 -24	Mar 2025	-24
Apr 2025 -26	Apr 2025	-26
Feb 2026 -26	Feb 2026	-26

How Other Brands Compare

Overstock.com is ranked third for NPS among its competitors. Amazon and Macy's come in first and second, with Wayfair coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.

	Overstock.com	Amazon	Macy's	Wayfair
Global Ranking	#294	#9	#254	#-
NPS	-25	49	-11	-51
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$3.27B	$1.64T	$4.88B	$21.31B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Overstock.com NPS by Gender

Male customers rated Overstock.com's NPS 54 points higher than Female customers.

Male

-6

Overstock.com's NPS was rated -6 by Male customers on Comparably.

44%

Promoters

Passives

50%

Detractors

Female

-60

Overstock.com's NPS was rated -60 by Female customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Overstock.com NPS by Ethnicity

Overstock.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -50	Caucasian	-50
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black 0	African American/Black	0
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other -100	Other	-100

Overstock.com NPS by Age

Overstock.com's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

26-30

67%

33%

31-35

67%

33%

36-40

25%

75%

46-50

100%

51-55

20%

80%

56-60

24%

13%

63%

61-65

17%

83%

Overstock.com NPS by Usage

Overstock.com's NPS was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -46	Less than 1 Year	-46
1 to 2 Years 10	1 to 2 Years	10
2 to 5 Years -40	2 to 5 Years	-40
5 to 10 Years -64	5 to 10 Years	-64
Over 10 Years -40	Over 10 Years	-40

Overstock.com NPS vs. Competitors

Compared to its competitors, Overstock.com's NPS is rated right above Blue Nile, and is preceded by Chairish.

COMPANY		NPS Score
	Amazon	49
	StuccoMedia	N/A
	Macy's	-11
	Chairish	-14
	Overstock.com	-25
	Blue Nile	-46
	Wayfair	-51
	Bed Bath & Beyond	-52

Overstock.com NPS vs Companies in Tech

In the Tech industry, Overstock.com's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	54
	Spotify	49
	Apple	46
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Overstock.com	-25

Overstock.com Customer Reviews

Out of the 3 Overstock.com customer reviews 3 were positive and 0 were constructive. Overstock.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Overstock.com Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Overstock.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

64%

36%

Overstock.com Customer Loyalty Score by Gender

Male customers rated Overstock.com's Customer Loyalty score 2% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Overstock.com.

Male

66%

Yes

Female

64%

Yes

Overstock.com Customer Loyalty Score by Ethnicity

Overstock.com's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Overstock.com.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Overstock.com Customer Loyalty Score by Age

Overstock.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Overstock.com.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
26-30 70%	26-30	70%
31-35 100%	31-35	100%
36-40 78%	36-40	78%
46-50 55%	46-50	55%
51-55 64%	51-55	64%
56-60 55%	56-60	55%
61-65 70%	61-65	70%

Overstock.com Customer Loyalty Score by Usage

Overstock.com's Customer Loyalty score was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	38%
1 to 2 Years	82%
2 to 5 Years	82%
5 to 10 Years	59%
Over 10 Years	46%

Overstock.com Customer Loyalty Score by Industry

Overstock.com's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	61%
Architecture and Planning	70%
Arts and Entertainment	40%
Business and Consumer Services	55%
Healthcare, Hospitals and Medicine	85%

Overstock.com Customer Loyalty vs. Competitors

Compared to its competitors, Overstock.com's Customer Loyalty score is rated right above Blue Nile, and is preceded by Bed Bath & Beyond.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Macy's	77%
	Bed Bath & Beyond	67%
	Overstock.com	64%
	Blue Nile	64%
	Wayfair	62%
	Chairish	54%
	StuccoMedia	N/A

Unlock Overstock.com Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Tech Brands

In the Tech industry, Overstock.com's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Overstock.com	64%

Unlock Overstock.com Customer Loyalty vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.

Overstock.com Product Quality

2.5/5

Overstock.com has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Overstock.com's overall Product Quality score rated by its users and customers.

Overstock.com Product Information

Overstock.com’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Overstock.com's product the highest. Reviewers from the Arts and Entertainment industry rated Overstock.com the lowest at 1.5.

Website: http://overstock.com

Company Size: 1,001-5,000 Employees

Industry

Retail

Quick Insights into Overstock.com Product Quality

Overstock.com's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Overstock.com's Product Quality.

Ranked Overstock.com Product Quality the Highest

26-30	4.6
Asian or Pacific Islander	4.1
1 to 2 Years	3.3

Ranked Overstock.com Product Quality the Lowest

51-55	1.5
Arts and Entertainment	1.5
Other	1.5

Overstock.com Product Quality Score by Gender

Male customers rated Overstock.com's Product Quality score 1.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Overstock.com.

Male

2.9/5

Female

1.7/5

Overstock.com Product Quality Score by Ethnicity

Overstock.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Overstock.com.

Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 1.5	Other	1.5

Overstock.com Product Quality Score by Age

Overstock.com's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Overstock.com.

Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 4.6	26-30	4.6
31-35 3.5	31-35	3.5
36-40 1.6	36-40	1.6
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.9	56-60	1.9
61-65 2.1	61-65	2.1

Overstock.com Product Quality Score by Usage

Overstock.com's Product Quality score was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.1
1 to 2 Years	3.3
2 to 5 Years	1.7
5 to 10 Years	2.1
Over 10 Years	2.1

Overstock.com Product Quality Score by Industry

Overstock.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3
Architecture and Planning	2.6
Arts and Entertainment	1.5
Business and Consumer Services	2.6
Healthcare, Hospitals and Medicine	2

Overstock.com Product Quality vs. Competitors

Compared to its competitors, Overstock.com's Product Quality score is rated right above Bed Bath & Beyond, and is preceded by Blue Nile.

COMPANY		Product Quality Score
	Amazon	4.2/5
	Chairish	3.4/5
	Macy's	3.1/5
	Blue Nile	2.6/5
	Overstock.com	2.5/5
	Bed Bath & Beyond	2.1/5
	Wayfair	1.9/5
	StuccoMedia	N/A

Unlock Overstock.com Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Overstock.com Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Tech Brands

In the Tech industry, Overstock.com's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Zoom Video Communications	4.3/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Overstock.com	2.5/5

Unlock Overstock.com Product Quality vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Overstock.com Product Quality vs. Companies in Tech data and gain insights into your customers today.

Overstock.com Pricing

Overstock.com ROI & Value For Money

2.4/5

Overstock.com has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Overstock.com's overall ROI score rated by its users and customers.

Overstock.com Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Overstock.com.

Quick Insights into Overstock.com ROI

Overstock.com's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Overstock.com's ROI score.

Ranked Overstock.com ROI the Highest

Asian or Pacific Islander	4
26-30	3.6
1 to 2 Years	3.4

Ranked Overstock.com ROI the Lowest

61-65	1.5
Arts and Entertainment	1.5
Other	1.5

Overstock.com ROI Score by Gender

Male customers rated Overstock.com's ROI score 0.9 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Overstock.com.

Male

2.6/5

Female

1.7/5

Overstock.com ROI Score by Ethnicity

Overstock.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Overstock.com.

Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 1.5	Other	1.5

Overstock.com ROI Score by Age

Overstock.com's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Overstock.com.

Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 3.6	26-30	3.6
31-35 3.3	31-35	3.3
36-40 1.9	36-40	1.9
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.9	56-60	1.9
61-65 1.5	61-65	1.5

Overstock.com ROI Score by Usage

Overstock.com's ROI score was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	1.9
1 to 2 Years	3.4
2 to 5 Years	1.9
5 to 10 Years	1.6
Over 10 Years	2

Overstock.com ROI Score by Industry

Overstock.com's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3
Architecture and Planning	1.8
Arts and Entertainment	1.5
Business and Consumer Services	3.1
Healthcare, Hospitals and Medicine	1.9

Overstock.com Pricing vs. Competitors

Compared to its competitors, Overstock.com's ROI score is rated right above Bed Bath & Beyond, and is preceded by Blue Nile.

COMPANY		Pricing Score
	Amazon	4.1/5
	Chairish	3.2/5
	Macy's	3.1/5
	Blue Nile	2.7/5
	Overstock.com	2.4/5
	Bed Bath & Beyond	2.2/5
	Wayfair	1.7/5
	StuccoMedia	N/A

Unlock Overstock.com ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Overstock.com ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Tech Brands

In the Tech industry, Overstock.com's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	Nintendo	4/5
	ROBLOX	3.8/5
	Overstock.com	2.4/5

Unlock Overstock.com ROI vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Overstock.com ROI vs. Companies in Tech data and gain insights into your customers today.

Overstock.com Customer Satisfaction (CSAT)

Overstock.com Customer Satisfaction (CSAT) Score

40 / 100

Overstock.com has an overall Customer Satisfaction score of 40 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	21%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	3%
Very Dissatisfied	49%

Very Satisfied

21%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

49%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Overstock.com Customer Satisfaction

Overstock.com's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Overstock.com's Customer Satisfaction.

Ranked Overstock.com Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Tech	60%
1 to 2 Years	57%

Ranked Overstock.com Customer Satisfaction the Lowest

5 to 10 Years	0%
Business and Consumer Services	0%
Other	0%

Overstock.com Customer Satisfaction Score by Gender

Male customers rated Overstock.com's Customer Satisfaction score 13 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Overstock.com.

36 / 100

Male

	Very Satisfied	18%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	9%
	Very Dissatisfied	46%

23 / 100

Female

	Very Satisfied	18%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	73%

Overstock.com Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Overstock.com's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overstock.com.

24 / 100

Very Satisfied	18%
Satisfied	6%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	65%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

65%

CSAT according to Hispanic or Latino

Overstock.com's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overstock.com.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

CSAT according to African American/Black

Overstock.com's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overstock.com.

33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Asian or Pacific Islander

Overstock.com's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overstock.com.

100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Overstock.com's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overstock.com.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

Overstock.com Customer Satisfaction Score by Age

Overstock.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Overstock.com.

100

Breakdown

Age

Score

18-25

33%

36-40

25%

46-50

17%

51-55

20%

56-60

33%

61-65

20%

Overstock.com Customer Satisfaction Score by Usage

Overstock.com's Customer Satisfaction score was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	30
1 to 2 Years	57
2 to 5 Years	29
5 to 10 Years	0
Over 10 Years	25

Overstock.com Customer Satisfaction Score by Industry

Overstock.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Overstock.com Customer Satisfaction Score by Industry",
	"text": "Overstock.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Overstock.com's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Overstock.com's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Overstock.com's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Overstock.com's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		}
	]
}

Tech	60
Arts and Entertainment	0
Business and Consumer Services	0
Healthcare, Hospitals and Medicine	25

Overstock.com Customer Satisfaction vs. Competitors

Compared to its competitors, Overstock.com's Customer Satisfaction score is rated right above Bed Bath & Beyond, and is preceded by Chairish.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	Macy's	52%
	Chairish	46%
	Overstock.com	39%
	Bed Bath & Beyond	39%
	Blue Nile	32%
	Wayfair	26%
	StuccoMedia	0%

Unlock Overstock.com Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Tech Brands

In the Tech industry, Overstock.com's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	64%
	Overstock.com	39%

Unlock Overstock.com Customer Satisfaction vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.

Overstock.com Customer Service

2.4/5

Overstock.com has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Overstock.com's overall Customer Service score rated by its users and customers.

About Overstock.com's Customer Service

Address

799 W. Coliseum Way, Midvale, UT 84047

Website

http://overstock.com

Phone Number

+1-801-947-3149

Overstock.com's Social Links

Quick Insights into Overstock.com Customer Service

Overstock.com's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Overstock.com's Customer Service score.

Ranked Overstock.com Customer Service the Highest

Asian or Pacific Islander	4.6
26-30	4.5
1 to 2 Years	3.5

Ranked Overstock.com Customer Service the Lowest

61-65	1.5
Arts and Entertainment	1.5
Other	1.5

Overstock.com Customer Service Score by Gender

Male customers rated Overstock.com's Customer Service score 1.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Overstock.com.

Male

2.8/5

Female

1.6/5

Overstock.com Customer Service Score by Ethnicity

Overstock.com's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Overstock.com.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 1.5	Other	1.5

Overstock.com Customer Service Score by Age

Overstock.com's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Overstock.com.

100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
26-30 4.5	26-30	4.5
31-35 3.3	31-35	3.3
36-40 1.7	36-40	1.7
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 2	56-60	2
61-65 1.5	61-65	1.5

Overstock.com Customer Service Score by Usage

Overstock.com's Customer Service score was rated the highest by customers who have used Overstock.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.9
1 to 2 Years	3.5
2 to 5 Years	1.9
5 to 10 Years	1.7
Over 10 Years	2.1

Overstock.com Customer Service Score by Industry

Overstock.com's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3
Architecture and Planning	3.3
Arts and Entertainment	1.5
Business and Consumer Services	2.7
Healthcare, Hospitals and Medicine	1.8

Overstock.com Customer Service vs. Competitors

Compared to its competitors, Overstock.com's Customer Service score is rated right above Blue Nile, and is preceded by Macy's.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Chairish	3/5
	Macy's	2.9/5
	Overstock.com	2.4/5
	Blue Nile	2.2/5
	Bed Bath & Beyond	2/5
	Wayfair	1.7/5
	StuccoMedia	N/A

Unlock Overstock.com Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Tech Brands

In the Tech industry, Overstock.com's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Overstock.com	2.4/5

Unlock Overstock.com Customer Service vs. Companies in Tech Data

Sign Up for Brand Profile PRO to get the full Overstock.com Customer Service vs. Companies in Tech data and gain insights into your customers today.

Overstock.com as an Employer

4.4/5

Overstock.com has a 4.4/5 stars for its overall company culture rated by their employees

top

25%

CEO of Overstock.com

Jonathan E. Johnson

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Overstock.com scored a -25 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Overstock.com would recommend the brand to a friend. ENPS measures how likely Overstock.com employees would recommend working at Overstock.com to a friend.

Net Promoter Score

-25

NPS Score

32%	Promoters
11%	Passive
57%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
16%	Passive
29%	Detractors

Global Ranking Snapshot

Overstock.com is ranked #294 in the Global Top 100 Brands. It ranks just behind Fanatics Commerce and just ahead of Fannie Mae.

RANK			INDUSTRY
292	Zulily	Terry Boyle	Fashion and Beauty
293	Fanatics Commerce	Andrew Low Ah Kee	Retail
294	Overstock.com	Jonathan E. Johnson	Tech
295	Fannie Mae		Banking and Financial Services
296	Duracell	Lukma Hakim	Consumer Goods
297	Cargill	David MacLennan	Food and Beverages
298	Workday	Aneel Bhursi	Tech