-100
NPS
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Brand Page
Amino
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About Amino's Brand
Amino is a healthcare financial wellness benefit that eliminates barriers for employees, and their families, to access affordable, high-quality medical care.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
1.7/5
Customer Service
Amino NPS
Amino's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Amino's customers would recommend using the product based on a scale of -100 to 100.
Amino Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Amino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amino Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Amino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amino Product Quality
3/5
Amino has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Amino's overall Product Quality score rated by its users and customers.
Amino Product Information
Amino’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://amino.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
FinTech
Healthcare
Insurance
Amino Pricing
Amino ROI & Value For Money
2.8/5
Amino has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Amino's overall ROI score rated by its users and customers.
Amino Customer Satisfaction (CSAT)
Amino Customer Satisfaction (CSAT) Score
33 / 100
Amino has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amino Customer Service
1.7/5
Amino has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amino's overall Customer Service score rated by its users and customers.
About Amino's Customer Service
Address
394 Pacific Ave #100, San Francisco, CA 94111
Website
https://amino.com/
Phone Number
415-300-2896
Amino as an Employer
3.3/5
Amino has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Amino scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Amino would recommend the brand to a friend. ENPS measures how likely Amino employees would recommend working at Amino to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
