-28
NPS
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Houzz
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About Houzz's Brand
Houzz is the world's leading online platform for home remodeling, architecture, interior design, decorating, landscaping & home improvement.
Brand at a Glance
57%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Houzz NPS
Houzz's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Houzz's customers would recommend using the product based on a scale of -100 to 100.
Houzz Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Houzz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -23 | Jun 2024 | -23 |
Jul 2024 -26 | Jul 2024 | -26 |
Aug 2024 -26 | Aug 2024 | -26 |
Sep 2024 -26 | Sep 2024 | -26 |
Oct 2024 -26 | Oct 2024 | -26 |
Nov 2024 -26 | Nov 2024 | -26 |
Jan 2025 -26 | Jan 2025 | -26 |
Apr 2025 -26 | Apr 2025 | -26 |
May 2025 -26 | May 2025 | -26 |
Aug 2025 -28 | Aug 2025 | -28 |
Dec 2025 -28 | Dec 2025 | -28 |
Jan 2026 -28 | Jan 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Houzz NPS by Gender
Male customers rated Houzz's NPS 28 points higher than Female customers.
Male
-46
Houzz's NPS was rated -46 by Male customers on Comparably.
18%
Promoters
18%
Passives
64%
Detractors
Female
-74
Houzz's NPS was rated -74 by Female customers on Comparably.
12%
Promoters
2%
Passives
86%
Detractors
Houzz NPS by Ethnicity
Houzz's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other -73 | Other | -73 |
Houzz NPS by Age
Houzz's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Houzz NPS by Usage
Houzz's NPS was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -69 | 1 to 2 Years | -69 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -62 | 5 to 10 Years | -62 |
Over 10 Years -100 | Over 10 Years | -100 |
Houzz Customer Reviews
Out of the 20 Houzz customer reviews 8 were positive and 12 were constructive. Houzz customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Houzz Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Houzz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Houzz Customer Loyalty Score by Gender
Male customers rated Houzz's Customer Loyalty score 12% higher than Female customers.
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Male
58%
Yes
Female
46%
Yes
Houzz Customer Loyalty Score by Ethnicity
Houzz's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Houzz.
54
out of 100
Caucasian
40
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
43
out of 100
Other
Houzz Customer Loyalty Score by Age
Houzz's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Houzz.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 37% | 36-40 | 37% |
41-45 59% | 41-45 | 59% |
46-50 49% | 46-50 | 49% |
51-55 50% | 51-55 | 50% |
56-60 44% | 56-60 | 44% |
61-65 64% | 61-65 | 64% |
66+ 36% | 66+ | 36% |
Houzz Customer Loyalty Score by Usage
Houzz's Customer Loyalty score was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Houzz Customer Loyalty Score by Industry
Houzz's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Houzz Product Quality
2.4/5
Houzz has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Houzz Product Information
Houzz’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Houzz's product the highest. Reviewers from the Construction industry rated Houzz the lowest at 1.5.
- Website
- http://www.houzz.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
SaaS
Small Business Services
Construction
Quick Insights into Houzz Product Quality
Houzz's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Houzz's Product Quality.
Ranked Houzz Product Quality the Highest
Ranked Houzz Product Quality the Lowest
Houzz Product Quality Score by Gender
Male customers rated Houzz's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Houzz.
Male
2.2/5
Female
1.5/5
Houzz Product Quality Score by Ethnicity
Houzz's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Houzz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Houzz Product Quality Score by Age
Houzz's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Houzz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Houzz Product Quality Score by Usage
Houzz's Product Quality score was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Houzz Product Quality Score by Industry
Houzz's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Houzz Pricing
Houzz ROI & Value For Money
2.3/5
Houzz has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Houzz's overall ROI score rated by its users and customers.
Houzz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Houzz.
Quick Insights into Houzz ROI
Houzz's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Houzz's ROI score.
Ranked Houzz ROI the Highest
Ranked Houzz ROI the Lowest
Houzz ROI Score by Gender
Male customers rated Houzz's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Houzz.
Male
1.9/5
Female
1.5/5
Houzz ROI Score by Ethnicity
Houzz's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Houzz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
Houzz ROI Score by Age
Houzz's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Houzz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Houzz ROI Score by Usage
Houzz's ROI score was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Houzz ROI Score by Industry
Houzz's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Houzz Customer Satisfaction (CSAT)
Houzz Customer Satisfaction (CSAT) Score
37 / 100
Houzz has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
21%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Houzz Customer Satisfaction
Houzz's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Houzz's Customer Satisfaction.
Ranked Houzz Customer Satisfaction the Highest
Ranked Houzz Customer Satisfaction the Lowest
Houzz Customer Satisfaction Score by Gender
Male customers rated Houzz's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Houzz.
29 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 64% |
24 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 6% | |
Very Dissatisfied | 67% |
Houzz Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Houzz's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
66%
CSAT according to Hispanic or Latino
Houzz's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houzz.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Houzz's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houzz.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Houzz's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houzz.
9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
82%
Houzz Customer Satisfaction Score by Age
Houzz's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Houzz.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 17% |
Houzz Customer Satisfaction Score by Usage
Houzz's Customer Satisfaction score was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Houzz Customer Satisfaction Score by Industry
Houzz's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Houzz Customer Satisfaction Score by Industry",
"text": "Houzz's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Houzz's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 82
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Houzz's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Houzz's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Houzz's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Houzz Customer Service
2.2/5
Houzz has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Houzz's overall Customer Service score rated by its users and customers.
About Houzz's Customer Service
Address
Palo Alto, CA
Website
http://www.houzz.com
Quick Insights into Houzz Customer Service
Houzz's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Houzz's Customer Service score.
Ranked Houzz Customer Service the Highest
Ranked Houzz Customer Service the Lowest
Houzz Customer Service Score by Gender
Male customers rated Houzz's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Houzz.
Male
1.8/5
Female
1.5/5
Houzz Customer Service Score by Ethnicity
Houzz's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Houzz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
Houzz Customer Service Score by Age
Houzz's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Houzz.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.5 | 26-30 | 2.5 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Houzz Customer Service Score by Usage
Houzz's Customer Service score was rated the highest by customers who have used Houzz's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Houzz Customer Service Score by Industry
Houzz's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Houzz as an Employer
4.2/5
Houzz has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Houzz scored a -28 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Houzz would recommend the brand to a friend. ENPS measures how likely Houzz employees would recommend working at Houzz to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
