46
NPS
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Stance
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About Stance's Brand
Stance is a premium basics brand dedicated to the spirit of individuality. Among its major competitors, Stance is ranked in 3rd place for NPS while Patagonia is 1st, and Nike is 2nd.Their current valuation is $350.00M
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Stance Ranking
- #3 / 4 of its competitors
Stance NPS
Stance's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Stance's customers would recommend using the product based on a scale of -100 to 100.
Stance Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Stance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 54 | Sep 2022 | 54 |
Nov 2022 59 | Nov 2022 | 59 |
Dec 2022 64 | Dec 2022 | 64 |
Apr 2023 67 | Apr 2023 | 67 |
Aug 2023 58 | Aug 2023 | 58 |
Apr 2024 62 | Apr 2024 | 62 |
May 2024 65 | May 2024 | 65 |
Jun 2024 54 | Jun 2024 | 54 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 49 | Nov 2024 | 49 |
May 2025 44 | May 2025 | 44 |
Dec 2025 46 | Dec 2025 | 46 |
How Other Brands Compare
Stance is ranked third for NPS among its competitors. Patagonia and Nike come in first and second, with adidas coming in at #4. Among those competitors, it is the lowest valued company behind Nike.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stance NPS by Gender
Stance's NPS was rated -34 by Male customers on Comparably.
Male
-34
Stance's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Stance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Stance NPS by Usage
Stance's NPS was rated 34 points by customers who have used Stance's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Stance Customer Reviews
Out of the 2 Stance customer reviews 1 was positive and 1 was constructive. Stance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stance Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Stance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stance Customer Loyalty Score by Gender
Stance's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Stance Customer Loyalty Score by Usage
Stance's Customer Loyalty score was rated 70% by customers who have used Stance's products/services for 2 to 5 Years.
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Stance Customer Loyalty vs. Competitors
Compared to its competitors, Stance's Customer Loyalty score is rated right above Quiksilver, and is preceded by Patagonia.
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Stance Product Quality
3.8/5
Stance has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Stance Product Information
Stance’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.stance.com/
- Company Size
- 201-500 Employees
Industry
Fashion and Beauty
Quick Insights into Stance Product Quality
Stance's Product Quality score was rated highest by customers who have used Stance's products/services for 2 to 5 Years.
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Ranked Stance Product Quality the Highest
Stance Product Quality Score by Gender
Stance's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Stance Product Quality Score by Usage
Stance's Product Quality score was rated 4.1 stars by customers who have used Stance's products/services for 2 to 5 Years.
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Stance Product Quality vs. Competitors
Compared to its competitors, Stance's Product Quality score is rated right above Allbirds, and is preceded by Fossil.
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Stance Pricing
Stance ROI & Value For Money
3.5/5
Stance has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Stance ROI
Stance's ROI score was rated highest by customers who have used Stance's products/services for 2 to 5 Years.
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Ranked Stance ROI the Highest
Stance ROI Score by Gender
Stance's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Stance ROI Score by Usage
Stance's ROI score was rated 3.8 stars by customers who have used Stance's products/services for 2 to 5 Years.
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Stance Pricing vs. Competitors
Compared to its competitors, Stance's ROI score is rated right above Allbirds, and is preceded by MeUndies.
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Stance Customer Satisfaction (CSAT)
Stance Customer Satisfaction (CSAT) Score
69 / 100
Stance has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
37%
Satisfied
32%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stance Customer Satisfaction vs. Competitors
Compared to its competitors, Stance's Customer Satisfaction score is rated right above Everlane, and is preceded by MeUndies.
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Stance Customer Service
3.7/5
Stance has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Stance's Customer Service
Address
193 Avenida La Pata, San Clemente, CA 92673
Website
http://www.stance.com/
Phone Number
(888) 391-9020
Quick Insights into Stance Customer Service
Stance's Customer Service score was rated highest by customers who have used Stance's products/services for 2 to 5 Years.
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Ranked Stance Customer Service the Highest
Stance Customer Service Score by Gender
Stance's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Stance Customer Service Score by Usage
Stance's Customer Service score was rated 4 stars by customers who have used Stance's products/services for 2 to 5 Years.
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Stance Customer Service vs. Competitors
Compared to its competitors, Stance's Customer Service score is rated right above Everlane, and is preceded by Quiksilver.
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Stance as an Employer
3.9/5
Stance has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Stance scored a 46 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Stance would recommend the brand to a friend. ENPS measures how likely Stance employees would recommend working at Stance to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
