12
NPS
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Everlane
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About Everlane's Brand
Everlane designs, manufactures, and sells luxury clothing items at a low retail markup via an online e-commerce website. Among its major competitors, Everlane is ranked in 5th place for NPS while Lyst is 1st, and Reformation is 2nd.Their current valuation is $100.00M
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Everlane Ranking
- #4 / 4 of its competitors
Everlane NPS
Everlane's Net Promoter Score (NPS) is a 12 with 45% Promoters, 22% Passives, and 33% Detractors. Net Promoter Score tracks whether Everlane's customers would recommend using the product based on a scale of -100 to 100.
Everlane Overall NPS
| 45% | Promoters |
|---|---|
| 22% | Passives |
| 33% | Detractors |
Everlane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 16 | May 2023 | 16 |
Jun 2023 16 | Jun 2023 | 16 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 15 | Oct 2023 | 15 |
Jan 2024 16 | Jan 2024 | 16 |
Mar 2024 13 | Mar 2024 | 13 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2024 11 | Nov 2024 | 11 |
Feb 2025 11 | Feb 2025 | 11 |
Sep 2025 11 | Sep 2025 | 11 |
How Other Brands Compare
Everlane is ranked #4 for NPS among its competitors. Reformation and Steve Madden come in first and second, with Cuyana coming in at third. Among those competitors, it is the lowest valued company behind Steve Madden.
Everlane |  Steve Madden |  Reformation |  Cuyana | |
| Global Ranking | #- | #249 | #- | #- |
| NPS | 12 | 20 | 39 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $2.33B | $100.00M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everlane NPS by Gender
Female customers rated Everlane's NPS 46 points higher than Male customers.
Male
-20
Everlane's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
26
Everlane's NPS was rated 26 by Female customers on Comparably.
53%
Promoters
20%
Passives
27%
Detractors
Everlane NPS by Ethnicity
Everlane's NPS was rated 43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Everlane NPS by Age
Everlane's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Everlane NPS by Usage
Everlane's NPS was rated the highest by customers who have used Everlane's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 38 | 1 to 2 Years | 38 |
2 to 5 Years 4 | 2 to 5 Years | 4 |
Everlane NPS vs. Competitors
Compared to its competitors, Everlane's NPS is rated right above Matches Fashion, and is preceded by Cuyana.
| COMPANY | NPS Score | |
|---|---|---|
 | Lyst | 66 |
| Reformation | 39 |
| Steve Madden | 20 |
| Cuyana | 17 |
| Everlane | 12 |
 | Matches Fashion | 9 |
 | Herschel Supply | 0 |
 | ShopStyle | -17 |
Everlane Customer Reviews
Out of the 12 Everlane customer reviews 8 were positive and 4 were constructive. Everlane customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Everlane Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Everlane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everlane Customer Loyalty Score by Gender
Female customers rated Everlane's Customer Loyalty score 24% higher than Male customers.
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Male
46%
Yes
Female
70%
Yes
Everlane Customer Loyalty Score by Ethnicity
Everlane's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
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72
out of 100
Caucasian
Everlane Customer Loyalty Score by Age
Everlane's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 28% | 26-30 | 28% |
31-35 64% | 31-35 | 64% |
36-40 100% | 36-40 | 100% |
Everlane Customer Loyalty Score by Usage
Everlane's Customer Loyalty score was rated the highest by customers who have used Everlane's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Everlane Customer Loyalty Score by Industry
Everlane's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Everlane Customer Loyalty vs. Competitors
Compared to its competitors, Everlane's Customer Loyalty score is rated right above Cuyana, and is preceded by Reformation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lyst | 100% |
| ShopStyle | 85% |
| Matches Fashion | 83% |
| Steve Madden | 78% |
| Reformation | 72% |
| Everlane | 70% |
| Cuyana | 53% |
| Herschel Supply | N/A |
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Everlane Product Quality
3.7/5
Everlane has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Everlane Product Information
Everlane’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Everlane's product the highest. Reviewers from the Tech industry rated Everlane the lowest at 3.6.
- Website
- http://www.everlane.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Everlane Product Quality
Everlane's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Everlane's products/services for Less than 1 Year.
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Ranked Everlane Product Quality the Highest
Ranked Everlane Product Quality the Lowest
Everlane Product Quality Score by Gender
Female customers rated Everlane's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Everlane Product Quality Score by Ethnicity
Everlane's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Everlane Product Quality Score by Age
Everlane's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.4 | 36-40 | 3.4 |
Everlane Product Quality Score by Usage
Everlane's Product Quality score was rated the highest by customers who have used Everlane's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Everlane Product Quality Score by Industry
Everlane's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Everlane Product Quality vs. Competitors
Compared to its competitors, Everlane's Product Quality score is rated right above Cuyana, and is preceded by Steve Madden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matches Fashion | 4.1/5 |
| Reformation | 4.1/5 |
| Lyst | 4/5 |
| ShopStyle | 3.9/5 |
| Steve Madden | 3.8/5 |
| Everlane | 3.7/5 |
| Cuyana | 3.1/5 |
| Herschel Supply | N/A |
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Everlane Pricing
Everlane ROI & Value For Money
3.6/5
Everlane has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Everlane Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from Everlane.
Quick Insights into Everlane ROI
Everlane's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Everlane ROI the Highest
Ranked Everlane ROI the Lowest
Everlane ROI Score by Gender
Female customers rated Everlane's ROI score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Everlane ROI Score by Ethnicity
Everlane's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Everlane ROI Score by Age
Everlane's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.2 | 36-40 | 3.2 |
Everlane ROI Score by Usage
Everlane's ROI score was rated the highest by customers who have used Everlane's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Everlane ROI Score by Industry
Everlane's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Everlane Pricing vs. Competitors
Compared to its competitors, Everlane's ROI score is rated right above Cuyana, and is preceded by Steve Madden.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Reformation | 3.9/5 |
| ShopStyle | 3.8/5 |
| Lyst | 3.7/5 |
| Steve Madden | 3.6/5 |
| Everlane | 3.6/5 |
| Cuyana | 3.2/5 |
| Herschel Supply | N/A |
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Everlane Customer Satisfaction (CSAT)
Everlane Customer Satisfaction (CSAT) Score
60 / 100
Everlane has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
31%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Everlane Customer Satisfaction
Everlane's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Everlane's products/services for 1 to 2 Years.
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Ranked Everlane Customer Satisfaction the Highest
Ranked Everlane Customer Satisfaction the Lowest
Everlane Customer Satisfaction Score by Gender
Everlane's Customer Satisfaction score was rated 79 by Female customers on Comparably.
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79 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 11% |
Everlane Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Everlane's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
Everlane Customer Satisfaction Score by Age
Everlane's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Everlane Customer Satisfaction Score by Usage
Everlane's Customer Satisfaction score was rated the highest by customers who have used Everlane's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Everlane Customer Satisfaction vs. Competitors
Compared to its competitors, Everlane's Customer Satisfaction score is rated right above Cuyana, and is preceded by ShopStyle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lyst | 100% |
| Matches Fashion | 100% |
| Reformation | 82% |
| Steve Madden | 75% |
| ShopStyle | 70% |
| Everlane | 60% |
| Cuyana | 25% |
| Herschel Supply | 0% |
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Everlane Customer Service
3.6/5
Everlane has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Everlane's Customer Service
Address
2170 Folsom St, San Francisco, CA 94110
Website
http://www.everlane.com
Quick Insights into Everlane Customer Service
Everlane's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Everlane Customer Service the Highest
Ranked Everlane Customer Service the Lowest
Everlane Customer Service Score by Gender
Female customers rated Everlane's Customer Service score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
Everlane Customer Service Score by Ethnicity
Everlane's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Everlane Customer Service Score by Age
Everlane's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.3 | 36-40 | 3.3 |
Everlane Customer Service Score by Usage
Everlane's Customer Service score was rated the highest by customers who have used Everlane's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Everlane Customer Service Score by Industry
Everlane's Customer Service score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Everlane Customer Service vs. Competitors
Compared to its competitors, Everlane's Customer Service score is rated right above Cuyana, and is preceded by Steve Madden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lyst | 4/5 |
| Reformation | 3.9/5 |
| Matches Fashion | 3.9/5 |
| ShopStyle | 3.8/5 |
| Steve Madden | 3.6/5 |
| Everlane | 3.6/5 |
| Cuyana | 3.4/5 |
| Herschel Supply | N/A |
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Everlane as an Employer
2.8/5
Everlane has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Everlane scored a 12 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Everlane would recommend the brand to a friend. ENPS measures how likely Everlane employees would recommend working at Everlane to a friend.
Net Promoter Score
12
NPS Score
| 45% | Promoters |
|---|---|
| 22% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 18% | Promoters |
|---|---|
| 16% | Passive |
| 66% | Detractors |
