-17
NPS
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ShopStyle
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About ShopStyle's Brand
ShopStyle is the leading fashion and lifestyle shopping platform to search, explore, and find exactly what you're looking for - all in one place. Among its major competitors, ShopStyle is ranked in 3rd place for NPS while Lyst is 1st, and Pinterest is 2nd.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
ShopStyle Ranking
- #3 / 4 of its competitors
ShopStyle NPS
ShopStyle's Net Promoter Score (NPS) is a -17 with 24% Promoters, 35% Passives, and 41% Detractors. Net Promoter Score tracks whether ShopStyle's customers would recommend using the product based on a scale of -100 to 100.
ShopStyle Overall NPS
| 24% | Promoters |
|---|---|
| 35% | Passives |
| 41% | Detractors |
ShopStyle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 20 | Nov 2021 | 20 |
Dec 2021 17 | Dec 2021 | 17 |
Mar 2022 12 | Mar 2022 | 12 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -10 | May 2022 | -10 |
Jun 2022 -18 | Jun 2022 | -18 |
Sep 2022 -23 | Sep 2022 | -23 |
Feb 2023 -15 | Feb 2023 | -15 |
Jul 2023 -12 | Jul 2023 | -12 |
Apr 2024 -18 | Apr 2024 | -18 |
How Other Brands Compare
ShopStyle is ranked third for NPS among its competitors. Lyst and Pinterest come in first and second, with Like.com coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShopStyle Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ShopStyle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShopStyle Customer Loyalty vs. Competitors
Compared to its competitors, ShopStyle's Customer Loyalty score is rated right above Pinterest, and is preceded by Like.com.
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ShopStyle Product Quality
3.9/5
ShopStyle has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ShopStyle Product Information
ShopStyle’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.shopstyle.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
ShopStyle Product Quality vs. Competitors
Compared to its competitors, ShopStyle's Product Quality score is rated right above Like.com, and is preceded by Lyst.
Unlock ShopStyle Product Quality vs. Competitors Data
VS
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ShopStyle Pricing
ShopStyle ROI & Value For Money
3.8/5
ShopStyle has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ShopStyle Pricing vs. Competitors
Compared to its competitors, ShopStyle's ROI score is rated right above Lyst, and is preceded by Pinterest.
Unlock ShopStyle ROI vs. Competitors Data
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ShopStyle Customer Satisfaction (CSAT)
ShopStyle Customer Satisfaction (CSAT) Score
70 / 100
ShopStyle has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShopStyle Customer Satisfaction vs. Competitors
Compared to its competitors, ShopStyle's Customer Satisfaction score is rated right above Like.com, and is preceded by Pinterest.
Unlock ShopStyle Customer Satisfaction vs. Competitors Data
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ShopStyle Customer Service
3.8/5
ShopStyle has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ShopStyle's Customer Service
Address
160 Spear Street, San Francisco, CA 94105
Website
http://www.shopstyle.com
ShopStyle's Social Links
ShopStyle Customer Service vs. Competitors
Compared to its competitors, ShopStyle's Customer Service score is rated right above Like.com, and is preceded by Pinterest.
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ShopStyle as an Employer
2.2/5
ShopStyle has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ShopStyle scored a -17 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ShopStyle would recommend the brand to a friend. ENPS measures how likely ShopStyle employees would recommend working at ShopStyle to a friend.
Net Promoter Score
-17
NPS Score
| 24% | Promoters |
|---|---|
| 35% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
