35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Quiksilver
Marketing or Exec? Claim Your Free Account
About Quiksilver's Brand
Quiksilver designs, produces, and distributes clothing, accessories, and related products for young-minded people and develops brands that Among its major competitors, Quiksilver is ranked in 2nd place for NPS while Billabong is 1st, and Lacoste is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Quiksilver Ranking
- #2 / 4 of its competitors
Quiksilver NPS
Quiksilver's Net Promoter Score (NPS) is a 35 with 55% Promoters, 25% Passives, and 20% Detractors. Net Promoter Score tracks whether Quiksilver's customers would recommend using the product based on a scale of -100 to 100.
Quiksilver Overall NPS
| 55% | Promoters |
|---|---|
| 25% | Passives |
| 20% | Detractors |
Quiksilver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 54 | Nov 2022 | 54 |
Jan 2023 50 | Jan 2023 | 50 |
Mar 2023 44 | Mar 2023 | 44 |
Apr 2023 42 | Apr 2023 | 42 |
May 2023 38 | May 2023 | 38 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 37 | Sep 2023 | 37 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 36 | Nov 2023 | 36 |
May 2024 36 | May 2024 | 36 |
May 2025 35 | May 2025 | 35 |
How Other Brands Compare
Quiksilver is ranked second for NPS among its competitors. Billabong and Lacoste come in first and third, with Dover Saddlery coming in at #4.
Quiksilver |  Lacoste |  Billabong |  Dover Saddlery | |
| Global Ranking | #- | #623 | #- | #- |
| NPS | 35 | 33 | 39 | - |
| Valuation Updated every 24 hours for public companies | - | $463.36M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quiksilver NPS by Gender
Male customers rated Quiksilver's NPS 63 points higher than Female customers.
Male
83
Quiksilver's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
20
Quiksilver's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Quiksilver NPS by Ethnicity
Quiksilver's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Other 34 | Other | 34 |
Quiksilver NPS by Age
Quiksilver's NPS was rated 43 points by customers ages 18-25 on Comparably.
Quiksilver NPS by Usage
Quiksilver's NPS was rated the highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Quiksilver NPS vs. Competitors
Compared to its competitors, Quiksilver's NPS is rated right above Lacoste, and is preceded by Billabong.
| COMPANY | NPS Score | |
|---|---|---|
| Billabong | 39 |
| Quiksilver | 35 |
| Lacoste | 33 |
| Dover Saddlery | N/A |
 | Flash | N/A |
 | French Connection Group | N/A |
Quiksilver Customer Reviews
Out of the 2 Quiksilver customer reviews 2 were positive and 0 were constructive. Quiksilver customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Quiksilver Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Quiksilver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quiksilver Customer Loyalty Score by Gender
Male customers rated Quiksilver's Customer Loyalty score 39% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quiksilver.
Male
85%
Yes
Female
46%
Yes
Quiksilver Customer Loyalty Score by Ethnicity
Quiksilver's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quiksilver.
82
out of 100
Caucasian
70
out of 100
Other
Quiksilver Customer Loyalty Score by Age
Quiksilver's Customer Loyalty score was rated 61% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quiksilver.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
Quiksilver Customer Loyalty Score by Usage
Quiksilver's Customer Loyalty score was rated 78% by customers who have used Quiksilver's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quiksilver Customer Loyalty vs. Competitors
Compared to its competitors, Quiksilver's Customer Loyalty score is rated right above Dover Saddlery, and is preceded by Lacoste.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Billabong | 82% |
| Lacoste | 78% |
| Quiksilver | 73% |
| Dover Saddlery | N/A |
| Flash | N/A |
| French Connection Group | N/A |
Unlock Quiksilver Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Quiksilver Customer Loyalty vs. Competitors data and gain insights into your customers today.
Quiksilver Product Quality
4.1/5
Quiksilver has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Quiksilver's overall Product Quality score rated by its users and customers.
Quiksilver Product Information
Quiksilver’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.quiksilver.com
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Hardware and Devices
Quick Insights into Quiksilver Product Quality
Quiksilver's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Quiksilver's Product Quality.
Ranked Quiksilver Product Quality the Highest
Ranked Quiksilver Product Quality the Lowest
Quiksilver Product Quality Score by Gender
Male customers rated Quiksilver's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quiksilver.
Male
4.6/5
Female
4.3/5
Quiksilver Product Quality Score by Ethnicity
Quiksilver's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quiksilver.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 4.1 | Other | 4.1 |
Quiksilver Product Quality Score by Age
Quiksilver's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quiksilver.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Quiksilver Product Quality Score by Usage
Quiksilver's Product Quality score was rated 4.7 stars by customers who have used Quiksilver's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Quiksilver Product Quality vs. Competitors
Compared to its competitors, Quiksilver's Product Quality score is rated right above Dover Saddlery, and is preceded by Billabong.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lacoste | 4.2/5 |
| Billabong | 4.1/5 |
| Quiksilver | 4.1/5 |
| Dover Saddlery | N/A |
| Flash | N/A |
| French Connection Group | N/A |
Unlock Quiksilver Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Quiksilver Product Quality vs. Competitors data and gain insights into your customers today.
Quiksilver Pricing
Quiksilver ROI & Value For Money
3.8/5
Quiksilver has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Quiksilver's overall ROI score rated by its users and customers.
Quick Insights into Quiksilver ROI
Quiksilver's ROI score was rated highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Quiksilver's ROI score.
Ranked Quiksilver ROI the Highest
Ranked Quiksilver ROI the Lowest
Quiksilver ROI Score by Gender
Male customers rated Quiksilver's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quiksilver.
Male
4.3/5
Female
3.7/5
Quiksilver ROI Score by Ethnicity
Quiksilver's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quiksilver.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 3.8 | Other | 3.8 |
Quiksilver ROI Score by Age
Quiksilver's ROI score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quiksilver.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Quiksilver ROI Score by Usage
Quiksilver's ROI score was rated the highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Quiksilver Pricing vs. Competitors
Compared to its competitors, Quiksilver's ROI score is rated right above Dover Saddlery, and is preceded by Billabong.
| COMPANY | Pricing Score | |
|---|---|---|
| Lacoste | 4/5 |
| Billabong | 3.8/5 |
| Quiksilver | 3.8/5 |
| Dover Saddlery | N/A |
| Flash | N/A |
| French Connection Group | N/A |
Unlock Quiksilver ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Quiksilver ROI vs. Competitors data and gain insights into your customers today.
Quiksilver Customer Satisfaction (CSAT)
Quiksilver Customer Satisfaction (CSAT) Score
85 / 100
Quiksilver has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quiksilver Customer Satisfaction
Quiksilver's Customer Satisfaction score was rated highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Quiksilver's Customer Satisfaction.
Ranked Quiksilver Customer Satisfaction the Highest
Ranked Quiksilver Customer Satisfaction the Lowest
Quiksilver Customer Satisfaction Score by Gender
Male customers rated Quiksilver's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quiksilver.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Quiksilver Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quiksilver's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quiksilver.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Quiksilver's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quiksilver.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Quiksilver Customer Satisfaction Score by Age
Quiksilver's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quiksilver.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
Quiksilver Customer Satisfaction Score by Usage
Quiksilver's Customer Satisfaction score was rated 100 points by customers who have used Quiksilver's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Quiksilver Customer Satisfaction vs. Competitors
Compared to its competitors, Quiksilver's Customer Satisfaction score is rated right above Billabong, and is preceded by Lacoste.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lacoste | 86% |
| Quiksilver | 85% |
| Billabong | 79% |
| Dover Saddlery | 0% |
| Flash | 0% |
| French Connection Group | 0% |
Unlock Quiksilver Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Quiksilver Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Quiksilver Customer Service
3.7/5
Quiksilver has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Quiksilver's overall Customer Service score rated by its users and customers.
About Quiksilver's Customer Service
Address
15202 Graham Street, Huntington Beach, CA
Website
http://www.quiksilver.com
Phone Number
(714) 889-2200
Quick Insights into Quiksilver Customer Service
Quiksilver's Customer Service score was rated highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Quiksilver's Customer Service score.
Ranked Quiksilver Customer Service the Highest
Ranked Quiksilver Customer Service the Lowest
Quiksilver Customer Service Score by Gender
Male customers rated Quiksilver's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quiksilver.
Male
4.4/5
Female
3.6/5
Quiksilver Customer Service Score by Ethnicity
Quiksilver's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quiksilver.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4 | Other | 4 |
Quiksilver Customer Service Score by Age
Quiksilver's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quiksilver.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Quiksilver Customer Service Score by Usage
Quiksilver's Customer Service score was rated the highest by customers who have used Quiksilver's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Quiksilver Customer Service vs. Competitors
Compared to its competitors, Quiksilver's Customer Service score is rated right above Dover Saddlery, and is preceded by Billabong.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lacoste | 4.1/5 |
| Billabong | 3.9/5 |
| Quiksilver | 3.7/5 |
| Dover Saddlery | N/A |
| Flash | N/A |
| French Connection Group | N/A |
Unlock Quiksilver Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Quiksilver Customer Service vs. Competitors data and gain insights into your customers today.
Quiksilver as an Employer
3.5/5
Quiksilver has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Quiksilver scored a 35 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Quiksilver would recommend the brand to a friend. ENPS measures how likely Quiksilver employees would recommend working at Quiksilver to a friend.
Net Promoter Score
35
NPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
