-51
NPS
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Allbirds
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About Allbirds' Brand
The Wool Runners by Allbirds --- turns out superfine merino makes the world's most comfy shoes.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
2.9/5
Customer Service
Allbirds NPS
Allbirds's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Allbirds's customers would recommend using the product based on a scale of -100 to 100.
Allbirds Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Allbirds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -25 | Feb 2023 | -25 |
Jul 2023 -51 | Jul 2023 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allbirds Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Allbirds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allbirds Product Quality
3.8/5
Allbirds has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Allbirds' overall Product Quality score rated by its users and customers.
Allbirds Product Information
Allbirds’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.allbirds.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Allbirds Pricing
Allbirds ROI & Value For Money
3.4/5
Allbirds has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Allbirds Customer Satisfaction (CSAT)
Allbirds Customer Satisfaction (CSAT) Score
50 / 100
Allbirds has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allbirds Customer Service
2.9/5
Allbirds has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Allbirds's Customer Service
Address
750 Battery St, San Francisco, CA 94111
Website
https://www.allbirds.com
Phone Number
+1 (888) 963-8944
Consumer vs. Employees
Allbirds scored a -51 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Allbirds would recommend the brand to a friend. ENPS measures how likely Allbirds employees would recommend working at Allbirds to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
