-27
NPS
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Bloomingdale's
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About Bloomingdale's' Brand
Bloomingdale's operates a chain of department stores that offers clothing, shoes, handbags, wallets, and accessories for men and women. Among its major competitors, Bloomingdale's is ranked in 5th place for NPS while Nordstrom is 1st, and Neiman Marcus is 2nd.Their current valuation is $4.65B
Brand at a Glance
76%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Bloomingdale's CMO
Frank Berman
Frank Berman serves as the EVP - Chief Marketing Officer of Bloomingdale's. Frank started at Bloomingdale's in May of 2008. Frank currently resides in Greater New York City Area.
Bloomingdale's Ranking
- #4 / 4 of its competitors
Bloomingdale's NPS
Bloomingdale's's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Bloomingdale's's customers would recommend using the product based on a scale of -100 to 100.
Bloomingdale's Overall NPS
| 32% | Promoters |
|---|---|
| 9% | Passives |
| 59% | Detractors |
Bloomingdale's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -31 | Feb 2025 | -31 |
Mar 2025 -31 | Mar 2025 | -31 |
Apr 2025 -29 | Apr 2025 | -29 |
May 2025 -29 | May 2025 | -29 |
Jun 2025 -29 | Jun 2025 | -29 |
Jul 2025 -29 | Jul 2025 | -29 |
Aug 2025 -29 | Aug 2025 | -29 |
Sep 2025 -29 | Sep 2025 | -29 |
Oct 2025 -29 | Oct 2025 | -29 |
Nov 2025 -29 | Nov 2025 | -29 |
Dec 2025 -27 | Dec 2025 | -27 |
Jan 2026 -29 | Jan 2026 | -29 |
How Other Brands Compare
Bloomingdale's is ranked #4 for NPS among its competitors. Nordstrom and Neiman Marcus come in first and second, with Macy's coming in at third. Among those competitors, it is the third most valued company behind Nordstrom.
Bloomingdale's |  Nordstrom |  Macy's |  Neiman Marcus | |
| Global Ranking | #- | #97 | #254 | #567 |
| NPS | -27 | 20 | -11 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.65B | $5.84B | $4.88B | $387.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bloomingdale's NPS by Gender
Female customers rated Bloomingdale's's NPS 8 points higher than Male customers.
Male
-53
Bloomingdale's's NPS was rated -53 by Male customers on Comparably.
20%
Promoters
7%
Passives
73%
Detractors
Female
-45
Bloomingdale's's NPS was rated -45 by Female customers on Comparably.
23%
Promoters
9%
Passives
68%
Detractors
Bloomingdale's NPS by Ethnicity
Bloomingdale's's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander -51 | Asian or Pacific Islander | -51 |
Other -44 | Other | -44 |
Bloomingdale's NPS by Age
Bloomingdale's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Bloomingdale's NPS by Usage
Bloomingdale's's NPS was rated the highest by customers who have used Bloomingdale's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -79 | 5 to 10 Years | -79 |
Over 10 Years -49 | Over 10 Years | -49 |
Bloomingdale's NPS vs. Competitors
Compared to its competitors, Bloomingdale's's NPS is rated right below Macy's.
| COMPANY | NPS Score | |
|---|---|---|
| Nordstrom | 20 |
| Neiman Marcus | 11 |
 | Saks Fifth Avenue | -4 |
| Macy's | -11 |
| Bloomingdale's | -27 |
Bloomingdale's Customer Reviews
Out of the 34 Bloomingdale's customer reviews 11 were positive and 23 were constructive. Bloomingdale's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bloomingdale's Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Bloomingdale's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bloomingdale's Customer Loyalty Score by Gender
Female customers rated Bloomingdale's's Customer Loyalty score 21% higher than Male customers.
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Male
58%
Yes
Female
79%
Yes
Bloomingdale's Customer Loyalty Score by Ethnicity
Bloomingdale's's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bloomingdale's.
78
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
77
out of 100
Other
Bloomingdale's Customer Loyalty Score by Age
Bloomingdale's's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 60% | 18-25 | 60% |
26-30 61% | 26-30 | 61% |
31-35 78% | 31-35 | 78% |
36-40 49% | 36-40 | 49% |
41-45 51% | 41-45 | 51% |
46-50 75% | 46-50 | 75% |
51-55 78% | 51-55 | 78% |
56-60 91% | 56-60 | 91% |
61-65 78% | 61-65 | 78% |
66+ 80% | 66+ | 80% |
Bloomingdale's Customer Loyalty Score by Usage
Bloomingdale's's Customer Loyalty score was rated the highest by customers who have used Bloomingdale's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bloomingdale's Customer Loyalty Score by Industry
Bloomingdale's's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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Bloomingdale's Customer Loyalty vs. Competitors
Compared to its competitors, Bloomingdale's's Customer Loyalty score is rated right above Saks Fifth Avenue, and is preceded by Macy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nordstrom | 79% |
| Macy's | 77% |
| Bloomingdale's | 76% |
| Saks Fifth Avenue | 71% |
| Neiman Marcus | 70% |
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Bloomingdale's Product Quality
2.5/5
Bloomingdale's has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bloomingdale's Product Information
Bloomingdale's’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Bloomingdale's's product the highest. Reviewers from the Architecture and Planning industry rated Bloomingdale's the lowest at 2.4.
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Bloomingdale's Product Quality
Bloomingdale's's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Professional Services industry.
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Ranked Bloomingdale's Product Quality the Highest
Ranked Bloomingdale's Product Quality the Lowest
Bloomingdale's Product Quality Score by Gender
Male customers rated Bloomingdale's's Product Quality score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Bloomingdale's Product Quality Score by Ethnicity
Bloomingdale's's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bloomingdale's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 2.1 | Other | 2.1 |
Bloomingdale's Product Quality Score by Age
Bloomingdale's's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.8 | 66+ | 1.8 |
Bloomingdale's Product Quality Score by Usage
Bloomingdale's's Product Quality score was rated the highest by customers who have used Bloomingdale's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bloomingdale's Product Quality Score by Industry
Bloomingdale's's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Professional Services industry customers.
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Bloomingdale's Product Quality vs. Competitors
Compared to its competitors, Bloomingdale's's Product Quality score is rated right below Macy's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nordstrom | 3.8/5 |
| Neiman Marcus | 3.5/5 |
| Saks Fifth Avenue | 3.2/5 |
| Macy's | 3.1/5 |
| Bloomingdale's | 2.5/5 |
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Bloomingdale's Pricing
Bloomingdale's ROI & Value For Money
2.5/5
Bloomingdale's has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Bloomingdale's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Bloomingdale's.
Quick Insights into Bloomingdale's ROI
Bloomingdale's's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Professional Services industry.
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Ranked Bloomingdale's ROI the Highest
Ranked Bloomingdale's ROI the Lowest
Bloomingdale's ROI Score by Gender
Male customers rated Bloomingdale's's ROI score 0.2 stars higher than Female customers.
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Male
2.4/5
Female
2.2/5
Bloomingdale's ROI Score by Ethnicity
Bloomingdale's's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 2.2 | Other | 2.2 |
Bloomingdale's ROI Score by Age
Bloomingdale's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bloomingdale's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2 | 66+ | 2 |
Bloomingdale's ROI Score by Usage
Bloomingdale's's ROI score was rated the highest by customers who have used Bloomingdale's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bloomingdale's ROI Score by Industry
Bloomingdale's's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Professional Services industry customers.
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Bloomingdale's Pricing vs. Competitors
Compared to its competitors, Bloomingdale's's ROI score is rated right below Saks Fifth Avenue.
| COMPANY | Pricing Score | |
|---|---|---|
| Nordstrom | 3.6/5 |
| Neiman Marcus | 3.3/5 |
| Macy's | 3.1/5 |
| Saks Fifth Avenue | 3/5 |
| Bloomingdale's | 2.5/5 |
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Bloomingdale's Customer Satisfaction (CSAT)
Bloomingdale's Customer Satisfaction (CSAT) Score
33 / 100
Bloomingdale's has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
21%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
7%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bloomingdale's Customer Satisfaction
Bloomingdale's's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
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Ranked Bloomingdale's Customer Satisfaction the Highest
Ranked Bloomingdale's Customer Satisfaction the Lowest
Bloomingdale's Customer Satisfaction Score by Gender
Female customers rated Bloomingdale's's Customer Satisfaction score 6 points higher than Male customers.
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22 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 12% | |
Very Dissatisfied | 54% |
28 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 7% | |
Very Dissatisfied | 57% |
Bloomingdale's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bloomingdale's' Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
Bloomingdale's' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Bloomingdale's' Customer Satisfaction (CSAT) score was rated 41% according to African American/Black users and customers.
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41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
8%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Bloomingdale's' Customer Satisfaction (CSAT) score was rated 16% according to Asian or Pacific Islander users and customers.
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16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Bloomingdale's' Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
18%
Satisfied
4%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
73%
Bloomingdale's Customer Satisfaction Score by Age
Bloomingdale's's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 43% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 16% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 26% | |||||||||||||||
| 61-65 | 29% | |||||||||||||||
| 66+ | 17% |
Bloomingdale's Customer Satisfaction Score by Usage
Bloomingdale's's Customer Satisfaction score was rated the highest by customers who have used Bloomingdale's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bloomingdale's Customer Satisfaction Score by Industry
Bloomingdale's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Professional Services industry customers.
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{
"title": "Bloomingdale's Customer Satisfaction Score by Industry",
"text": "Bloomingdale's's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Professional Services industry customers.",
"bars": [
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"label": "Tech",
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"score": 40,
"stars": 0,
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{
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"groupId": 515,
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"groupId": 522,
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"label": "Professional Services",
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{
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"scoreClassName": "max",
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]
}Bloomingdale's Customer Satisfaction vs. Competitors
Compared to its competitors, Bloomingdale's's Customer Satisfaction score is rated right below Macy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nordstrom | 68% |
| Neiman Marcus | 62% |
| Saks Fifth Avenue | 59% |
| Macy's | 52% |
| Bloomingdale's | 33% |
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Bloomingdale's Customer Service
2.3/5
Bloomingdale's has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Bloomingdale's's Customer Service
Address
New York City, NY 10022
Website
http://www.bloomingdales.com/
Quick Insights into Bloomingdale's Customer Service
Bloomingdale's's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Professional Services industry.
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Ranked Bloomingdale's Customer Service the Highest
Ranked Bloomingdale's Customer Service the Lowest
Bloomingdale's Customer Service Score by Gender
Male customers rated Bloomingdale's's Customer Service score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Bloomingdale's Customer Service Score by Ethnicity
Bloomingdale's's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bloomingdale's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 2.2 | Other | 2.2 |
Bloomingdale's Customer Service Score by Age
Bloomingdale's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Bloomingdale's Customer Service Score by Usage
Bloomingdale's's Customer Service score was rated the highest by customers who have used Bloomingdale's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bloomingdale's Customer Service Score by Industry
Bloomingdale's's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Professional Services industry customers.
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Bloomingdale's Customer Service vs. Competitors
Compared to its competitors, Bloomingdale's's Customer Service score is rated right below Macy's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nordstrom | 3.7/5 |
| Neiman Marcus | 3.3/5 |
| Saks Fifth Avenue | 3.1/5 |
| Macy's | 2.9/5 |
| Bloomingdale's | 2.3/5 |
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Bloomingdale's as an Employer
2.9/5
Bloomingdale's has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Bloomingdale's scored a -27 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Bloomingdale's would recommend the brand to a friend. ENPS measures how likely Bloomingdale's employees would recommend working at Bloomingdale's to a friend.
Net Promoter Score
-27
NPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
