18
NPS
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Richemont
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About Richemont's Brand
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery. Among its major competitors, Richemont is ranked in 3rd place for NPS while LVMH is 1st, and Cartier is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Richemont Ranking
- #3 / 4 of its competitors
Richemont NPS
Richemont's Net Promoter Score (NPS) is a 18 with 46% Promoters, 26% Passives, and 28% Detractors. Net Promoter Score tracks whether Richemont's customers would recommend using the product based on a scale of -100 to 100.
Richemont Overall NPS
| 46% | Promoters |
|---|---|
| 26% | Passives |
| 28% | Detractors |
Richemont NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 13 | May 2024 | 13 |
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 13 | Jul 2024 | 13 |
Sep 2024 15 | Sep 2024 | 15 |
Jan 2025 14 | Jan 2025 | 14 |
Mar 2025 17 | Mar 2025 | 17 |
Jul 2025 16 | Jul 2025 | 16 |
Aug 2025 14 | Aug 2025 | 14 |
Sep 2025 17 | Sep 2025 | 17 |
How Other Brands Compare
Richemont is ranked third for NPS among its competitors. LVMH and Cartier come in first and second, with Eleven James coming in at #4.
Richemont |  LVMH |  Eleven James |  Cartier | |
| Global Ranking | #- | #76 | #- | #- |
| NPS | 18 | 39 | - | 38 |
| Valuation Updated every 24 hours for public companies | - | $341.97B | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richemont NPS by Gender
Female customers rated Richemont's NPS 19 points higher than Male customers.
Male
30
Richemont's NPS was rated 30 by Male customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
Female
49
Richemont's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Richemont NPS by Ethnicity
Richemont's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 34 | Other | 34 |
Richemont NPS by Age
Richemont's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Richemont NPS by Usage
Richemont's NPS was rated the highest by customers who have used Richemont's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
Over 10 Years 66 | Over 10 Years | 66 |
Richemont NPS vs. Competitors
Compared to its competitors, Richemont's NPS is rated right above Kering, and is preceded by Cartier.
| COMPANY | NPS Score | |
|---|---|---|
| LVMH | 39 |
| Cartier | 38 |
| Richemont | 18 |
 | Kering | 5 |
 | Watchmaster | -100 |
Richemont Customer Reviews
Out of the 4 Richemont customer reviews 3 were positive and 1 was constructive. Richemont customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Richemont Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Richemont users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Richemont Customer Loyalty Score by Gender
Female customers rated Richemont's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Richemont Customer Loyalty Score by Ethnicity
Richemont's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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55
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
100
out of 100
Other
Richemont Customer Loyalty Score by Age
Richemont's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
31-35 40% | 31-35 | 40% |
Richemont Customer Loyalty Score by Usage
Richemont's Customer Loyalty score was rated the highest by customers who have used Richemont's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Richemont Customer Loyalty Score by Industry
Richemont's Customer Loyalty score was rated 70% by Tech industry customers.
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Richemont Customer Loyalty vs. Competitors
Compared to its competitors, Richemont's Customer Loyalty score is rated right above Kering, and is preceded by LVMH.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Watchmaster | 100% |
| Cartier | 85% |
| LVMH | 75% |
| Richemont | 68% |
| Kering | 63% |
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Richemont Product Quality
3.9/5
Richemont has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Richemont Product Information
Richemont’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Richemont's product the highest.
- Website
- https://www.richemont.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into Richemont Product Quality
Richemont's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Richemont Product Quality the Highest
Ranked Richemont Product Quality the Lowest
Richemont Product Quality Score by Gender
Male customers rated Richemont's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Richemont Product Quality Score by Ethnicity
Richemont's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
Richemont Product Quality Score by Age
Richemont's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
Richemont Product Quality Score by Usage
Richemont's Product Quality score was rated the highest by customers who have used Richemont's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Richemont Product Quality Score by Industry
Richemont's Product Quality score was rated 4.6 stars by Tech industry customers.
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Richemont Product Quality vs. Competitors
Compared to its competitors, Richemont's Product Quality score is rated right above Watchmaster, and is preceded by Kering.
| COMPANY | Product Quality Score | |
|---|---|---|
| LVMH | 4.3/5 |
| Cartier | 4/5 |
| Kering | 4/5 |
| Richemont | 3.9/5 |
| Watchmaster | 1.5/5 |
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Richemont Pricing
Richemont ROI & Value For Money
3.4/5
Richemont has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Richemont Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Richemont ROI
Richemont's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.
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Ranked Richemont ROI the Highest
Ranked Richemont ROI the Lowest
Richemont ROI Score by Gender
Female customers rated Richemont's ROI score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Richemont ROI Score by Ethnicity
Richemont's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.5 | Other | 3.5 |
Richemont ROI Score by Age
Richemont's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3 | 26-30 | 3 |
31-35 4.5 | 31-35 | 4.5 |
Richemont ROI Score by Usage
Richemont's ROI score was rated the highest by customers who have used Richemont's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Richemont ROI Score by Industry
Richemont's ROI score was rated 3.5 stars by Tech industry customers.
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Richemont Pricing vs. Competitors
Compared to its competitors, Richemont's ROI score is rated right above Kering, and is preceded by Cartier.
| COMPANY | Pricing Score | |
|---|---|---|
| LVMH | 3.9/5 |
| Cartier | 3.9/5 |
| Richemont | 3.4/5 |
| Kering | 3.3/5 |
| Watchmaster | 1.5/5 |
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Richemont Customer Satisfaction (CSAT)
Richemont Customer Satisfaction (CSAT) Score
76 / 100
Richemont has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
31%
Satisfied
45%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Richemont Customer Satisfaction
Richemont's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Richemont Customer Satisfaction the Highest
Ranked Richemont Customer Satisfaction the Lowest
Richemont Customer Satisfaction Score by Gender
Male customers rated Richemont's Customer Satisfaction score 30 points higher than Female customers.
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90 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Richemont Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Richemont's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Richemont's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Richemont's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Richemont Customer Satisfaction Score by Age
Richemont's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Richemont Customer Satisfaction Score by Usage
Richemont's Customer Satisfaction score was rated 75 points by customers who have used Richemont's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Richemont Customer Satisfaction Score by Industry
Richemont's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"label": "Tech",
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}Richemont Customer Satisfaction vs. Competitors
Compared to its competitors, Richemont's Customer Satisfaction score is rated right above Watchmaster, and is preceded by Kering.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LVMH | 84% |
| Cartier | 80% |
| Kering | 77% |
| Richemont | 76% |
| Watchmaster | 0% |
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Richemont Customer Service
3.7/5
Richemont has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Richemont's Customer Service
Address
50 Chemin de la Chenaie, 1293 Switzerland
Website
https://www.richemont.com
Quick Insights into Richemont Customer Service
Richemont's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Richemont Customer Service the Highest
Ranked Richemont Customer Service the Lowest
Richemont Customer Service Score by Gender
Female customers rated Richemont's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Richemont Customer Service Score by Ethnicity
Richemont's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Richemont.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.5 | Other | 3.5 |
Richemont Customer Service Score by Age
Richemont's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3 | 26-30 | 3 |
31-35 4.5 | 31-35 | 4.5 |
Richemont Customer Service Score by Usage
Richemont's Customer Service score was rated the highest by customers who have used Richemont's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Richemont Customer Service Score by Industry
Richemont's Customer Service score was rated 4.5 stars by Tech industry customers.
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Richemont Customer Service vs. Competitors
Compared to its competitors, Richemont's Customer Service score is rated right above Kering, and is preceded by LVMH.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cartier | 4.1/5 |
| LVMH | 4.1/5 |
| Richemont | 3.7/5 |
| Kering | 3.6/5 |
| Watchmaster | 1.5/5 |
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Richemont as an Employer
3.4/5
Richemont has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Richemont scored a 18 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Richemont would recommend the brand to a friend. ENPS measures how likely Richemont employees would recommend working at Richemont to a friend.
Net Promoter Score
18
NPS Score
| 46% | Promoters |
|---|---|
| 26% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
