38
NPS
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Cartier
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About Cartier's Brand
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Cartier NPS
Cartier's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Cartier's customers would recommend using the product based on a scale of -100 to 100.
Cartier Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Cartier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 40 | Oct 2024 | 40 |
Nov 2024 42 | Nov 2024 | 42 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 39 | Jan 2025 | 39 |
Feb 2025 41 | Feb 2025 | 41 |
Mar 2025 39 | Mar 2025 | 39 |
Apr 2025 39 | Apr 2025 | 39 |
May 2025 40 | May 2025 | 40 |
Jun 2025 38 | Jun 2025 | 38 |
Oct 2025 36 | Oct 2025 | 36 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cartier NPS by Gender
Female customers rated Cartier's NPS 68 points higher than Male customers.
Male
17
Cartier's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
85
Cartier's NPS was rated 85 by Female customers on Comparably.
85%
Promoters
15%
Passives
0%
Detractors
Cartier NPS by Ethnicity
Cartier's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 100 | Other | 100 |
Cartier NPS by Age
Cartier's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Cartier NPS by Usage
Cartier's NPS was rated the highest by customers who have used Cartier's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Cartier Customer Reviews
Out of the 6 Cartier customer reviews 6 were positive and 0 were constructive. Cartier customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cartier Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Cartier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cartier Customer Loyalty Score by Gender
Cartier's Customer Loyalty score was rated 93 by both Female and Male customers on Comparably.
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Male
93%
Yes
Female
93%
Yes
Cartier Customer Loyalty Score by Ethnicity
Cartier's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cartier.
100
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Cartier Customer Loyalty Score by Age
Cartier's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cartier.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Cartier Customer Loyalty Score by Usage
Cartier's Customer Loyalty score was rated the highest by customers who have used Cartier's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cartier Customer Loyalty Score by Industry
Cartier's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Cartier Product Quality
4/5
Cartier has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cartier Product Information
Cartier’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cartier's product the highest.
- Website
- http://www.cartier.com
- Company Size
- 201-500 Employees
Quick Insights into Cartier Product Quality
Cartier's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked Cartier Product Quality the Highest
Ranked Cartier Product Quality the Lowest
Cartier Product Quality Score by Gender
Male customers rated Cartier's Product Quality score 0.3 stars higher than Female customers.
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Male
4.6/5
Female
4.3/5
Cartier Product Quality Score by Ethnicity
Cartier's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cartier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.5 | Other | 4.5 |
Cartier Product Quality Score by Age
Cartier's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cartier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.3 | 26-30 | 4.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4 | 46-50 | 4 |
Cartier Product Quality Score by Usage
Cartier's Product Quality score was rated the highest by customers who have used Cartier's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Cartier Product Quality Score by Industry
Cartier's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Cartier Pricing
Cartier ROI & Value For Money
3.9/5
Cartier has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Cartier Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Cartier ROI
Cartier's ROI score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
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Ranked Cartier ROI the Highest
Ranked Cartier ROI the Lowest
Cartier ROI Score by Gender
Male customers rated Cartier's ROI score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Cartier ROI Score by Ethnicity
Cartier's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cartier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Cartier ROI Score by Age
Cartier's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cartier.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.6 | 46-50 | 3.6 |
Cartier ROI Score by Usage
Cartier's ROI score was rated the highest by customers who have used Cartier's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Cartier ROI Score by Industry
Cartier's ROI score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Cartier Customer Satisfaction (CSAT)
Cartier Customer Satisfaction (CSAT) Score
80 / 100
Cartier has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cartier Customer Satisfaction
Cartier's Customer Satisfaction score was rated highest by customers who have used Cartier's products/services for 1 to 2 Years, and rated lowest by customers who have used Cartier's products/services for Over 10 Years.
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Ranked Cartier Customer Satisfaction the Highest
Ranked Cartier Customer Satisfaction the Lowest
Cartier Customer Satisfaction Score by Gender
Female customers rated Cartier's Customer Satisfaction score 10 points higher than Male customers.
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82 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
92 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cartier Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cartier's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Cartier's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Cartier's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Cartier's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
Cartier Customer Satisfaction Score by Age
Cartier's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 41-45 | 100% |
Cartier Customer Satisfaction Score by Usage
Cartier's Customer Satisfaction score was rated the highest by customers who have used Cartier's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cartier Customer Service
4.1/5
Cartier has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cartier's Customer Service
Address
France
Website
http://www.cartier.com
Quick Insights into Cartier Customer Service
Cartier's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Cartier's products/services for Over 10 Years.
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Ranked Cartier Customer Service the Highest
Ranked Cartier Customer Service the Lowest
Cartier Customer Service Score by Gender
Female customers rated Cartier's Customer Service score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Cartier Customer Service Score by Ethnicity
Cartier's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cartier.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.4 | Other | 4.4 |
Cartier Customer Service Score by Age
Cartier's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cartier.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.3 | 26-30 | 4.3 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.8 | 46-50 | 3.8 |
Cartier Customer Service Score by Usage
Cartier's Customer Service score was rated the highest by customers who have used Cartier's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cartier Customer Service Score by Industry
Cartier's Customer Service score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Cartier as an Employer
3.9/5
Cartier has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cartier scored a 38 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Cartier would recommend the brand to a friend. ENPS measures how likely Cartier employees would recommend working at Cartier to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
