7
NPS
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NetCracker Technology
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About NetCracker Technology's Brand
NetCracker Technology is the leading global Solution Company enabling Service Providers to deliver rapidly and manage effectively Among its major competitors, NetCracker Technology is ranked in 4th place for NPS while EPAM Systems is 1st, and NEC is 2nd.Their current valuation is $14.39B
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
NetCracker Technology Ranking
- #4 / 4 of its competitors
NetCracker Technology NPS
NetCracker Technology's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether NetCracker Technology's customers would recommend using the product based on a scale of -100 to 100.
NetCracker Technology Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
NetCracker Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -4 | Sep 2023 | -4 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 5 | Feb 2024 | 5 |
May 2024 3 | May 2024 | 3 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 2 | Nov 2024 | 2 |
Dec 2024 6 | Dec 2024 | 6 |
Jan 2025 7 | Jan 2025 | 7 |
Apr 2025 8 | Apr 2025 | 8 |
Aug 2025 5 | Aug 2025 | 5 |
Dec 2025 7 | Dec 2025 | 7 |
How Other Brands Compare
NetCracker Technology is ranked #4 for NPS among its competitors. EPAM Systems and NEC come in first and second, with Amdocs coming in at third. Among those competitors, it is the third most valued company behind NEC.
NetCracker Technology |  EPAM Systems |  Amdocs |  NEC | |
| Global Ranking | #- | #396 | #529 | #- |
| NPS | 7 | 21 | 15 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $14.39B | $14.94B | $9.49B | $15.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetCracker Technology NPS by Gender
NetCracker Technology's NPS was rated 16 by Male customers on Comparably.
Male
16
NetCracker Technology's NPS was rated 16 by Male customers on Comparably.
58%
Promoters
0%
Passives
42%
Detractors
Female
N/A
NetCracker Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NetCracker Technology NPS by Ethnicity
NetCracker Technology's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
NetCracker Technology NPS by Age
NetCracker Technology's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
NetCracker Technology NPS by Usage
NetCracker Technology's NPS was rated the highest by customers who have used NetCracker Technology's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
NetCracker Technology NPS vs. Competitors
Compared to its competitors, NetCracker Technology's NPS is rated right above Convergys, and is preceded by Amdocs.
| COMPANY | NPS Score | |
|---|---|---|
| EPAM Systems | 21 |
| NEC | 16 |
| Amdocs | 15 |
| NetCracker Technology | 7 |
 | Convergys | -34 |
NetCracker Technology Customer Reviews
Out of the 3 NetCracker Technology customer reviews 3 were positive and 0 were constructive. NetCracker Technology customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NetCracker Technology Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NetCracker Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NetCracker Technology Customer Loyalty Score by Gender
NetCracker Technology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
NetCracker Technology Customer Loyalty Score by Ethnicity
NetCracker Technology's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NetCracker Technology.
64
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
NetCracker Technology Customer Loyalty Score by Age
NetCracker Technology's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 40% | 36-40 | 40% |
NetCracker Technology Customer Loyalty Score by Usage
NetCracker Technology's Customer Loyalty score was rated the highest by customers who have used NetCracker Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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NetCracker Technology Customer Loyalty Score by Industry
NetCracker Technology's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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NetCracker Technology Customer Loyalty vs. Competitors
Compared to its competitors, NetCracker Technology's Customer Loyalty score is rated right above NEC, and is preceded by Amdocs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EPAM Systems | 81% |
| Convergys | 79% |
| Amdocs | 77% |
| NetCracker Technology | 73% |
| NEC | 68% |
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NetCracker Technology Product Quality
3.4/5
NetCracker Technology has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NetCracker Technology Product Information
NetCracker Technology’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NetCracker Technology's product the highest. Reviewers from the Telecommunications industry rated NetCracker Technology the lowest at 3.
- Website
- http://www.netcracker.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Quick Insights into NetCracker Technology Product Quality
NetCracker Technology's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Telecommunications industry.
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Ranked NetCracker Technology Product Quality the Highest
Ranked NetCracker Technology Product Quality the Lowest
NetCracker Technology Product Quality Score by Gender
NetCracker Technology's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
NetCracker Technology Product Quality Score by Ethnicity
NetCracker Technology's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NetCracker Technology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
NetCracker Technology Product Quality Score by Age
NetCracker Technology's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 3.1 | 36-40 | 3.1 |
NetCracker Technology Product Quality Score by Usage
NetCracker Technology's Product Quality score was rated the highest by customers who have used NetCracker Technology's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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NetCracker Technology Product Quality Score by Industry
NetCracker Technology's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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NetCracker Technology Product Quality vs. Competitors
Compared to its competitors, NetCracker Technology's Product Quality score is rated right above Convergys, and is preceded by EPAM Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| NEC | 4/5 |
| Amdocs | 3.9/5 |
| EPAM Systems | 3.8/5 |
| NetCracker Technology | 3.4/5 |
| Convergys | 3.2/5 |
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NetCracker Technology Pricing
NetCracker Technology ROI & Value For Money
3.5/5
NetCracker Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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NetCracker Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from NetCracker Technology.
Quick Insights into NetCracker Technology ROI
NetCracker Technology's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Telecommunications industry.
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Ranked NetCracker Technology ROI the Highest
Ranked NetCracker Technology ROI the Lowest
NetCracker Technology ROI Score by Gender
NetCracker Technology's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
NetCracker Technology ROI Score by Ethnicity
NetCracker Technology's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
NetCracker Technology ROI Score by Age
NetCracker Technology's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 3.3 | 36-40 | 3.3 |
NetCracker Technology ROI Score by Usage
NetCracker Technology's ROI score was rated the highest by customers who have used NetCracker Technology's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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NetCracker Technology ROI Score by Industry
NetCracker Technology's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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NetCracker Technology Pricing vs. Competitors
Compared to its competitors, NetCracker Technology's ROI score is rated right above Convergys, and is preceded by Amdocs.
| COMPANY | Pricing Score | |
|---|---|---|
| NEC | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Amdocs | 3.7/5 |
| NetCracker Technology | 3.5/5 |
| Convergys | 3.1/5 |
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NetCracker Technology Customer Satisfaction (CSAT)
NetCracker Technology Customer Satisfaction (CSAT) Score
68 / 100
NetCracker Technology has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NetCracker Technology Customer Satisfaction
NetCracker Technology's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked NetCracker Technology Customer Satisfaction the Highest
Ranked NetCracker Technology Customer Satisfaction the Lowest
NetCracker Technology Customer Satisfaction Score by Gender
NetCracker Technology's Customer Satisfaction score was rated 78 by Male customers on Comparably.
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78 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
NetCracker Technology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NetCracker Technology's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
NetCracker Technology's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
NetCracker Technology Customer Satisfaction Score by Age
NetCracker Technology's Customer Satisfaction score was rated 60 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% |
NetCracker Technology Customer Satisfaction Score by Usage
NetCracker Technology's Customer Satisfaction score was rated the highest by customers who have used NetCracker Technology's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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NetCracker Technology Customer Satisfaction Score by Industry
NetCracker Technology's Customer Satisfaction score was rated 83 points by Tech industry customers.
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"title": "NetCracker Technology Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "NetCracker Technology's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}NetCracker Technology Customer Satisfaction vs. Competitors
Compared to its competitors, NetCracker Technology's Customer Satisfaction score is rated right above NEC, and is preceded by Convergys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EPAM Systems | 83% |
| Amdocs | 74% |
| Convergys | 73% |
| NetCracker Technology | 68% |
| NEC | 67% |
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NetCracker Technology Customer Service
3.5/5
NetCracker Technology has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About NetCracker Technology's Customer Service
Address
95 Sawyer Road, Waltham, MA
Website
http://www.netcracker.com
Phone Number
781-419-3300
Quick Insights into NetCracker Technology Customer Service
NetCracker Technology's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Telecommunications industry.
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Ranked NetCracker Technology Customer Service the Highest
Ranked NetCracker Technology Customer Service the Lowest
NetCracker Technology Customer Service Score by Gender
NetCracker Technology's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
NetCracker Technology Customer Service Score by Ethnicity
NetCracker Technology's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
NetCracker Technology Customer Service Score by Age
NetCracker Technology's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
36-40 3.3 | 36-40 | 3.3 |
NetCracker Technology Customer Service Score by Usage
NetCracker Technology's Customer Service score was rated the highest by customers who have used NetCracker Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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NetCracker Technology Customer Service Score by Industry
NetCracker Technology's Customer Service score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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NetCracker Technology Customer Service vs. Competitors
Compared to its competitors, NetCracker Technology's Customer Service score is rated right above Convergys, and is preceded by Amdocs.
| COMPANY | Customer Service Score | |
|---|---|---|
| NEC | 3.9/5 |
| EPAM Systems | 3.9/5 |
| Amdocs | 3.7/5 |
| NetCracker Technology | 3.5/5 |
| Convergys | 3.2/5 |
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NetCracker Technology as an Employer
4.3/5
NetCracker Technology has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NetCracker Technology scored a 7 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of NetCracker Technology would recommend the brand to a friend. ENPS measures how likely NetCracker Technology employees would recommend working at NetCracker Technology to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 49% | Promoters |
|---|---|
| 28% | Passive |
| 23% | Detractors |
