16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NEC
Marketing or Exec? Claim Your Free Account
About NEC's Brand
Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes. Among its major competitors, NEC is ranked in 4th place for NPS while Hitachi is 1st, and NTT DATA is 2nd.Their current market cap is $15.13B
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
NEC Ranking
- #3 / 4 of its competitors
NEC NPS
NEC's Net Promoter Score (NPS) is a 16 with 53% Promoters, 10% Passives, and 37% Detractors. Net Promoter Score tracks whether NEC's customers would recommend using the product based on a scale of -100 to 100.
NEC Overall NPS
| 53% | Promoters |
|---|---|
| 10% | Passives |
| 37% | Detractors |
NEC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 13 | Dec 2022 | 13 |
Apr 2023 16 | Apr 2023 | 16 |
May 2023 12 | May 2023 | 12 |
Jun 2023 15 | Jun 2023 | 15 |
Aug 2023 10 | Aug 2023 | 10 |
Sep 2023 10 | Sep 2023 | 10 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 21 | Mar 2024 | 21 |
Aug 2024 17 | Aug 2024 | 17 |
How Other Brands Compare
NEC is ranked third for NPS among its competitors. Hitachi and Samsung come in first and second, with Fujitsu coming in at #4. Among those competitors, it is the lowest valued company behind Samsung.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEC NPS by Gender
NEC's NPS was rated 43 by Male customers on Comparably.
Male
43
NEC's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
NEC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NEC NPS by Ethnicity
NEC's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 34 | Other | 34 |
NEC NPS by Age
NEC's NPS was rated 33 points by customers ages 18-25 on Comparably.
NEC NPS by Usage
NEC's NPS was rated 25 points by customers who have used NEC's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
NEC Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NEC Customer Loyalty Score by Gender
NEC's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NEC.
Male
87%
Yes
Female
N/A
Yes
NEC Customer Loyalty Score by Ethnicity
NEC's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NEC.
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
NEC Customer Loyalty Score by Age
NEC's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NEC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
NEC Customer Loyalty Score by Usage
NEC's Customer Loyalty score was rated 78% by customers who have used NEC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NEC Customer Loyalty Score by Industry
NEC's Customer Loyalty score was rated 87% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NEC Customer Loyalty vs. Competitors
Compared to its competitors, NEC's Customer Loyalty score is rated right below Sopra Steria.
Unlock NEC Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEC Customer Loyalty vs. Competitors data and gain insights into your customers today.
NEC Product Quality
4/5
NEC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NEC's overall Product Quality score rated by its users and customers.
NEC Product Information
NEC’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NEC's product the highest.
- Website
- https://www.nec.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Business Services
Enterprise
Quick Insights into NEC Product Quality
NEC's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked NEC's Product Quality.
Ranked NEC Product Quality the Highest
Ranked NEC Product Quality the Lowest
NEC Product Quality Score by Gender
NEC's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NEC.
Male
4.3/5
Female
N/A
NEC Product Quality Score by Ethnicity
NEC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NEC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
NEC Product Quality Score by Age
NEC's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NEC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
NEC Product Quality Score by Usage
NEC's Product Quality score was rated 4.1 stars by customers who have used NEC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NEC Product Quality Score by Industry
NEC's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NEC Product Quality vs. Competitors
Compared to its competitors, NEC's Product Quality score is rated right above Hitachi.
Unlock NEC Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEC Product Quality vs. Competitors data and gain insights into your customers today.
NEC Pricing
NEC ROI & Value For Money
3.8/5
NEC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NEC's overall ROI score rated by its users and customers.
NEC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NEC ROI
NEC's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked NEC's ROI score.
Ranked NEC ROI the Highest
Ranked NEC ROI the Lowest
NEC ROI Score by Gender
NEC's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NEC.
Male
4.4/5
Female
N/A
NEC ROI Score by Ethnicity
NEC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NEC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4 | Other | 4 |
NEC ROI Score by Age
NEC's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NEC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
NEC ROI Score by Usage
NEC's ROI score was rated 4.2 stars by customers who have used NEC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NEC ROI Score by Industry
NEC's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NEC Pricing vs. Competitors
Compared to its competitors, NEC's ROI score is rated right above NTT DATA, and is preceded by Hitachi.
Unlock NEC ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEC ROI vs. Competitors data and gain insights into your customers today.
NEC Customer Satisfaction (CSAT)
NEC Customer Satisfaction (CSAT) Score
66 / 100
NEC has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
10%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NEC Customer Satisfaction
NEC's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked NEC's Customer Satisfaction.
Ranked NEC Customer Satisfaction the Highest
Ranked NEC Customer Satisfaction the Lowest
NEC Customer Satisfaction Score by Gender
NEC's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NEC.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NEC Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
NEC's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NEC.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NEC's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NEC.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
NEC Customer Satisfaction Score by Usage
NEC's Customer Satisfaction score was rated 67 points by customers who have used NEC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NEC Customer Satisfaction Score by Industry
NEC's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NEC Customer Satisfaction Score by Industry",
"text": "NEC's Customer Satisfaction score was rated 83 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "NEC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}NEC Customer Satisfaction vs. Competitors
Compared to its competitors, NEC's Customer Satisfaction score is rated right above Sopra Steria, and is preceded by Samsung.
Unlock NEC Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEC Customer Satisfaction vs. Competitors data and gain insights into your customers today.
NEC Customer Service
3.9/5
NEC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NEC's overall Customer Service score rated by its users and customers.
About NEC's Customer Service
Address
7-1, Shiba 5-chome Minato-ku, Tokyo 108-8001 Japan, Japan
Website
https://www.nec.com/
Phone Number
+81334541111
NEC's Social Links
Quick Insights into NEC Customer Service
NEC's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked NEC's Customer Service score.
Ranked NEC Customer Service the Highest
Ranked NEC Customer Service the Lowest
NEC Customer Service Score by Gender
NEC's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NEC.
Male
4.6/5
Female
N/A
NEC Customer Service Score by Ethnicity
NEC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NEC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.1 | Other | 4.1 |
NEC Customer Service Score by Age
NEC's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NEC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
NEC Customer Service Score by Usage
NEC's Customer Service score was rated 4.4 stars by customers who have used NEC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NEC Customer Service Score by Industry
NEC's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NEC Customer Service vs. Competitors
Compared to its competitors, NEC's Customer Service score is rated right above Hitachi.
Unlock NEC Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEC Customer Service vs. Competitors data and gain insights into your customers today.
NEC as an Employer
3.4/5
NEC has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
NEC scored a 16 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of NEC would recommend the brand to a friend. ENPS measures how likely NEC employees would recommend working at NEC to a friend.
Net Promoter Score
16
NPS Score
| 53% | Promoters |
|---|---|
| 10% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
