17
NPS
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NTT DATA
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About NTT DATA's Brand
NTT DATA provides broad range of IT services and solutions, including consulting, systems integration and IT outsourcing, for major Among its major competitors, NTT DATA is ranked in 6th place for NPS while BearingPoint is 1st, and Wipro Limited is 2nd. Overall, NTT DATA has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $22.40B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
NTT DATA Ranking
- #3 / 4 of its competitors
NTT DATA NPS
NTT DATA's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether NTT DATA's customers would recommend using the product based on a scale of -100 to 100.
NTT DATA Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
NTT DATA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 18 | Apr 2024 | 18 |
May 2024 18 | May 2024 | 18 |
Jun 2024 18 | Jun 2024 | 18 |
Jul 2024 17 | Jul 2024 | 17 |
Sep 2024 17 | Sep 2024 | 17 |
Oct 2024 17 | Oct 2024 | 17 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Jun 2025 17 | Jun 2025 | 17 |
Jul 2025 17 | Jul 2025 | 17 |
Sep 2025 16 | Sep 2025 | 16 |
How Other Brands Compare
NTT DATA is ranked third for NPS among its competitors. IBM and Accenture come in first and second, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
NTT DATA |  IBM |  Accenture |  Cognizant Technology Solutions | |
| Global Ranking | #- | #106 | #124 | #423 |
| NPS | 17 | 26 | 20 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $22.40B | $119.05B | $168.12B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NTT DATA NPS by Gender
Male customers rated NTT DATA's NPS 29 points higher than Female customers.
Male
28
NTT DATA's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-1
NTT DATA's NPS was rated -1 by Female customers on Comparably.
16%
Promoters
67%
Passives
17%
Detractors
NTT DATA NPS by Ethnicity
NTT DATA's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Native American 0 | Native American | 0 |
Other 0 | Other | 0 |
NTT DATA NPS by Age
NTT DATA's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
NTT DATA NPS by Usage
NTT DATA's NPS was rated the highest by customers who have used NTT DATA's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -20 | Over 10 Years | -20 |
NTT DATA NPS vs. Competitors
Compared to its competitors, NTT DATA's NPS is rated right above Infosys, and is preceded by HPE.
| COMPANY | NPS Score | |
|---|---|---|
 | BearingPoint | 34 |
 | Wipro Limited | 28 |
| IBM | 26 |
| Accenture | 20 |
 | HPE | 20 |
| NTT DATA | 17 |
 | Infosys | 15 |
 | Fujitsu | 11 |
| Cognizant Technology Solutions | 5 |
| Computer Sciences Corp | N/A |
 | DXC Technology | -10 |
NTT DATA Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NTT DATA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NTT DATA Customer Loyalty Score by Gender
Male customers rated NTT DATA's Customer Loyalty score 28% higher than Female customers.
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Male
83%
Yes
Female
55%
Yes
NTT DATA Customer Loyalty Score by Ethnicity
NTT DATA's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NTT DATA.
46
out of 100
Caucasian
100
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
100
out of 100
Native American
78
out of 100
Other
NTT DATA Customer Loyalty Score by Age
NTT DATA's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
31-35 80% | 31-35 | 80% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
NTT DATA Customer Loyalty Score by Usage
NTT DATA's Customer Loyalty score was rated the highest by customers who have used NTT DATA's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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NTT DATA Customer Loyalty Score by Industry
NTT DATA's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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NTT DATA Customer Loyalty vs. Competitors
Compared to its competitors, NTT DATA's Customer Loyalty score is rated right above Accenture, and is preceded by HPE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BearingPoint | 100% |
| Wipro Limited | 85% |
| Infosys | 82% |
| Fujitsu | 82% |
| Cognizant Technology Solutions | 82% |
| IBM | 79% |
| HPE | 79% |
| NTT DATA | 77% |
| Accenture | 71% |
| DXC Technology | 71% |
| Computer Sciences Corp | N/A |
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NTT DATA Product Quality
3.8/5
NTT DATA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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NTT DATA Product Information
NTT DATA’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated NTT DATA's product the highest. Reviewers from the Tech industry rated NTT DATA the lowest at 3.7.
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into NTT DATA Product Quality
NTT DATA's Product Quality score was rated highest by Native American customers, and rated lowest by customers who have used NTT DATA's products/services for 5 to 10 Years.
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Ranked NTT DATA Product Quality the Highest
Ranked NTT DATA Product Quality the Lowest
NTT DATA Product Quality Score by Gender
Male customers rated NTT DATA's Product Quality score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
NTT DATA Product Quality Score by Ethnicity
NTT DATA's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 4.6 | Native American | 4.6 |
Other 3.5 | Other | 3.5 |
NTT DATA Product Quality Score by Age
NTT DATA's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.8 | 46-50 | 3.8 |
NTT DATA Product Quality Score by Usage
NTT DATA's Product Quality score was rated the highest by customers who have used NTT DATA's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NTT DATA Product Quality Score by Industry
NTT DATA's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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NTT DATA Product Quality vs. Competitors
Compared to its competitors, NTT DATA's Product Quality score is rated right above Accenture, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| BearingPoint | 5/5 |
| Wipro Limited | 3.9/5 |
| HPE | 3.9/5 |
| Fujitsu | 3.9/5 |
| IBM | 3.8/5 |
| NTT DATA | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| DXC Technology | 2.9/5 |
| Computer Sciences Corp | N/A |
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NTT DATA Pricing
NTT DATA ROI & Value For Money
3.5/5
NTT DATA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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NTT DATA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from NTT DATA.
Quick Insights into NTT DATA ROI
NTT DATA's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used NTT DATA's products/services for 5 to 10 Years.
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Ranked NTT DATA ROI the Highest
Ranked NTT DATA ROI the Lowest
NTT DATA ROI Score by Gender
Female customers rated NTT DATA's ROI score 0.6 stars higher than Male customers.
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Male
3.5/5
Female
4.1/5
NTT DATA ROI Score by Ethnicity
NTT DATA's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 3.1 | Native American | 3.1 |
Other 3 | Other | 3 |
NTT DATA ROI Score by Age
NTT DATA's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 3.4 | 31-35 | 3.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 4 | 46-50 | 4 |
NTT DATA ROI Score by Usage
NTT DATA's ROI score was rated the highest by customers who have used NTT DATA's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NTT DATA ROI Score by Industry
NTT DATA's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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NTT DATA Pricing vs. Competitors
Compared to its competitors, NTT DATA's ROI score is rated right above Cognizant Technology Solutions, and is preceded by HPE.
| COMPANY | Pricing Score | |
|---|---|---|
| BearingPoint | 5/5 |
| Fujitsu | 4/5 |
| IBM | 3.8/5 |
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| HPE | 3.6/5 |
| NTT DATA | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| DXC Technology | 2.8/5 |
| Computer Sciences Corp | N/A |
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NTT DATA Customer Satisfaction (CSAT)
NTT DATA Customer Satisfaction (CSAT) Score
68 / 100
NTT DATA has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NTT DATA Customer Satisfaction
NTT DATA's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used NTT DATA's products/services for 2 to 5 Years.
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Ranked NTT DATA Customer Satisfaction the Highest
Ranked NTT DATA Customer Satisfaction the Lowest
NTT DATA Customer Satisfaction Score by Gender
Male customers rated NTT DATA's Customer Satisfaction score 27 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
NTT DATA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NTT DATA's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
CSAT according to African American/Black
NTT DATA's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
NTT DATA's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Native American
NTT DATA's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NTT DATA's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
NTT DATA Customer Satisfaction Score by Age
NTT DATA's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 46-50 | 67% |
NTT DATA Customer Satisfaction Score by Usage
NTT DATA's Customer Satisfaction score was rated the highest by customers who have used NTT DATA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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NTT DATA Customer Satisfaction Score by Industry
NTT DATA's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}NTT DATA Customer Satisfaction vs. Competitors
Compared to its competitors, NTT DATA's Customer Satisfaction score is rated right above Cognizant Technology Solutions, and is preceded by Fujitsu.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BearingPoint | 100% |
| Wipro Limited | 83% |
| HPE | 78% |
| Infosys | 77% |
| IBM | 76% |
| Accenture | 75% |
| Fujitsu | 72% |
| NTT DATA | 68% |
| Cognizant Technology Solutions | 64% |
| DXC Technology | 48% |
| Computer Sciences Corp | 0% |
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NTT DATA Customer Service
3.6/5
NTT DATA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About NTT DATA's Customer Service
Address
Plano, TX 75023
Website
http://www.nttdata.co.jp/en/index.html
Phone Number
81 3 5546 8202
Quick Insights into NTT DATA Customer Service
NTT DATA's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used NTT DATA's products/services for 5 to 10 Years.
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Ranked NTT DATA Customer Service the Highest
Ranked NTT DATA Customer Service the Lowest
NTT DATA Customer Service Score by Gender
Female customers rated NTT DATA's Customer Service score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
NTT DATA Customer Service Score by Ethnicity
NTT DATA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4 | Native American | 4 |
Other 2.8 | Other | 2.8 |
NTT DATA Customer Service Score by Age
NTT DATA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.7 | 46-50 | 3.7 |
NTT DATA Customer Service Score by Usage
NTT DATA's Customer Service score was rated the highest by customers who have used NTT DATA's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NTT DATA Customer Service Score by Industry
NTT DATA's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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NTT DATA Customer Service vs. Competitors
Compared to its competitors, NTT DATA's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by HPE.
| COMPANY | Customer Service Score | |
|---|---|---|
| BearingPoint | 5/5 |
| Wipro Limited | 4/5 |
| IBM | 3.9/5 |
| Fujitsu | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| HPE | 3.7/5 |
| NTT DATA | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| DXC Technology | 2.8/5 |
| Computer Sciences Corp | N/A |
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Consumer vs. Employees
NTT DATA scored a 17 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of NTT DATA would recommend the brand to a friend. ENPS measures how likely NTT DATA employees would recommend working at NTT DATA to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
