20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HPE
Marketing or Exec? Claim Your Free Account
About HPE's Brand
At Hewlett Packard Enterprise, we're advancing the way people live and work. Among its major competitors, HPE is ranked in 4th place for NPS while Google is 1st, and Microsoft is 2nd.Their current market cap is $20.48B
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
HPE Ranking
- #4 / 4 of its competitors
HPE NPS
HPE's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether HPE's customers would recommend using the product based on a scale of -100 to 100.
HPE Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
HPE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 22 | Feb 2024 | 22 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 21 | May 2024 | 21 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 20 | Oct 2024 | 20 |
Mar 2025 19 | Mar 2025 | 19 |
May 2025 21 | May 2025 | 21 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
How Other Brands Compare
HPE is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HPE NPS by Gender
Female customers rated HPE's NPS 23 points higher than Male customers.
Male
38
HPE's NPS was rated 38 by Male customers on Comparably.
69%
Promoters
0%
Passives
31%
Detractors
Female
61
HPE's NPS was rated 61 by Female customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
HPE NPS by Ethnicity
HPE's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 72 | Asian or Pacific Islander | 72 |
Other 34 | Other | 34 |
HPE NPS by Age
HPE's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
HPE NPS by Usage
HPE's NPS was rated the highest by customers who have used HPE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Over 10 Years 83 | Over 10 Years | 83 |
HPE Customer Reviews
Out of the 9 HPE customer reviews 8 were positive and 1 was constructive. HPE customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HPE Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of HPE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HPE Customer Loyalty Score by Gender
Male customers rated HPE's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HPE.
Male
93%
Yes
Female
89%
Yes
HPE Customer Loyalty Score by Ethnicity
HPE's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HPE.
87
out of 100
Caucasian
78
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
100
out of 100
Other
HPE Customer Loyalty Score by Age
HPE's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HPE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
HPE Customer Loyalty Score by Usage
HPE's Customer Loyalty score was rated the highest by customers who have used HPE's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HPE Customer Loyalty Score by Industry
HPE's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HPE Customer Loyalty vs. Competitors
Compared to its competitors, HPE's Customer Loyalty score is rated right above Dell Technologies, and is preceded by IBM.
Unlock HPE Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HPE Customer Loyalty vs. Competitors data and gain insights into your customers today.
HPE Product Quality
3.9/5
HPE has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HPE's overall Product Quality score rated by its users and customers.
HPE Product Information
HPE’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HPE's product the highest.
- Website
- http://hpe.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Business Services
Enterprise
Quick Insights into HPE Product Quality
HPE's Product Quality score was rated highest by customers who have used HPE's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked HPE's Product Quality.
Ranked HPE Product Quality the Highest
Ranked HPE Product Quality the Lowest
HPE Product Quality Score by Gender
Female customers rated HPE's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HPE.
Male
4.1/5
Female
4.3/5
HPE Product Quality Score by Ethnicity
HPE's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HPE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.8 | Other | 3.8 |
HPE Product Quality Score by Age
HPE's Product Quality score was rated 4.1 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HPE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
41-45 4.1 | 41-45 | 4.1 |
51-55 4.1 | 51-55 | 4.1 |
HPE Product Quality Score by Usage
HPE's Product Quality score was rated the highest by customers who have used HPE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HPE Product Quality Score by Industry
HPE's Product Quality score was rated 4.3 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HPE Product Quality vs. Competitors
Compared to its competitors, HPE's Product Quality score is rated right above IBM, and is preceded by Microsoft.
Unlock HPE Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HPE Product Quality vs. Competitors data and gain insights into your customers today.
HPE Pricing
HPE ROI & Value For Money
3.6/5
HPE has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock HPE's overall ROI score rated by its users and customers.
HPE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from HPE.
Quick Insights into HPE ROI
HPE's ROI score was rated highest by customers who have used HPE's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked HPE's ROI score.
Ranked HPE ROI the Highest
Ranked HPE ROI the Lowest
HPE ROI Score by Gender
Female customers rated HPE's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HPE.
Male
3.5/5
Female
4.2/5
HPE ROI Score by Ethnicity
HPE's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HPE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4 | Other | 4 |
HPE ROI Score by Age
HPE's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HPE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
41-45 2.8 | 41-45 | 2.8 |
51-55 3.7 | 51-55 | 3.7 |
HPE ROI Score by Usage
HPE's ROI score was rated the highest by customers who have used HPE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HPE ROI Score by Industry
HPE's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HPE Pricing vs. Competitors
Compared to its competitors, HPE's ROI score is rated right above Dell Technologies, and is preceded by Oracle.
Unlock HPE ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HPE ROI vs. Competitors data and gain insights into your customers today.
HPE Customer Satisfaction (CSAT)
HPE Customer Satisfaction (CSAT) Score
78 / 100
HPE has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
28%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HPE Customer Satisfaction
HPE's Customer Satisfaction score was rated highest by customers who have used HPE's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked HPE's Customer Satisfaction.
Ranked HPE Customer Satisfaction the Highest
Ranked HPE Customer Satisfaction the Lowest
HPE Customer Satisfaction Score by Gender
Female customers rated HPE's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HPE.
77 / 100
MaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
84 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HPE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HPE's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HPE.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
HPE's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HPE.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
HPE's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HPE.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
HPE's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HPE.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
HPE Customer Satisfaction Score by Age
HPE's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HPE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 75% |
HPE Customer Satisfaction Score by Usage
HPE's Customer Satisfaction score was rated the highest by customers who have used HPE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HPE Customer Satisfaction Score by Industry
HPE's Customer Satisfaction score was rated 82 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HPE Customer Satisfaction Score by Industry",
"text": "HPE's Customer Satisfaction score was rated 82 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "HPE's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 82
}
]
}HPE Customer Satisfaction vs. Competitors
Compared to its competitors, HPE's Customer Satisfaction score is rated right above IBM, and is preceded by Microsoft.
Unlock HPE Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HPE Customer Satisfaction vs. Competitors data and gain insights into your customers today.
HPE Customer Service
3.7/5
HPE has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HPE's overall Customer Service score rated by its users and customers.
About HPE's Customer Service
Address
San Jose, CA 94088
Website
http://hpe.com/
HPE's Social Links
Quick Insights into HPE Customer Service
HPE's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked HPE's Customer Service score.
Ranked HPE Customer Service the Highest
Ranked HPE Customer Service the Lowest
HPE Customer Service Score by Gender
Female customers rated HPE's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HPE.
Male
3.6/5
Female
4.3/5
HPE Customer Service Score by Ethnicity
HPE's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HPE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.9 | African American/Black | 4.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.6 | Other | 3.6 |
HPE Customer Service Score by Age
HPE's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HPE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 3.3 | 41-45 | 3.3 |
51-55 3.7 | 51-55 | 3.7 |
HPE Customer Service Score by Usage
HPE's Customer Service score was rated the highest by customers who have used HPE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HPE Customer Service Score by Industry
HPE's Customer Service score was rated 3.8 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HPE Customer Service vs. Competitors
Compared to its competitors, HPE's Customer Service score is rated right above Oracle, and is preceded by IBM.
Unlock HPE Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HPE Customer Service vs. Competitors data and gain insights into your customers today.
HPE as an Employer
4.6/5
HPE has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HPE scored a 20 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of HPE would recommend the brand to a friend. ENPS measures how likely HPE employees would recommend working at HPE to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 56% | Promoters |
|---|---|
| 23% | Passive |
| 21% | Detractors |
