34
NPS
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BearingPoint
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About BearingPoint's Brand
BearingPoint Management Consulting (Shanghai) Ltd. is a wholly owned subsidiary of BearingPoint, Inc. in China. BearingPoint, Inc. is a Among its major competitors, BearingPoint is ranked in 1st place for NPS while Deloitte (US) is 2nd, and KPMG is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BearingPoint Ranking
- #1 / 4 of its competitors
BearingPoint NPS
BearingPoint's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether BearingPoint's customers would recommend using the product based on a scale of -100 to 100.
BearingPoint Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
BearingPoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2025 0 | Feb 2025 | 0 |
Mar 2025 33 | Mar 2025 | 33 |
How Other Brands Compare
BearingPoint is ranked first for NPS among its competitors. Deloitte (US) and KPMG come in second and third, with Accenture coming in at #4.
BearingPoint |  Accenture |  Deloitte (US) |  KPMG | |
| Global Ranking | #- | #124 | #154 | #468 |
| NPS | 34 | 20 | 27 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BearingPoint NPS vs. Competitors
Compared to its competitors, BearingPoint's NPS is rated right above Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| BearingPoint | 34 |
| Deloitte (US) | 27 |
| KPMG | 25 |
| Accenture | 20 |
 | Capgemini | 15 |
BearingPoint Customer Reviews
Out of the 2 BearingPoint customer reviews 2 were positive and 0 were constructive. BearingPoint customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BearingPoint Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BearingPoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BearingPoint Customer Loyalty vs. Competitors
Compared to its competitors, BearingPoint's Customer Loyalty score is rated right above Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BearingPoint | 100% |
| Capgemini | 77% |
| KPMG | 74% |
| Deloitte (US) | 72% |
| Accenture | 71% |
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BearingPoint Product Quality
5/5
BearingPoint has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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BearingPoint Product Information
BearingPoint’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.bearingpoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Small Business Services
BearingPoint Product Quality vs. Competitors
Compared to its competitors, BearingPoint's Product Quality score is rated right above Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| BearingPoint | 5/5 |
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| Accenture | 3.7/5 |
| Capgemini | 3.7/5 |
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BearingPoint Pricing
BearingPoint ROI & Value For Money
5/5
BearingPoint has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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BearingPoint Pricing vs. Competitors
Compared to its competitors, BearingPoint's ROI score is rated right above Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| BearingPoint | 5/5 |
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| Capgemini | 3.8/5 |
| Accenture | 3.6/5 |
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BearingPoint Customer Satisfaction (CSAT)
BearingPoint Customer Satisfaction (CSAT) Score
100 / 100
BearingPoint has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BearingPoint Customer Satisfaction vs. Competitors
Compared to its competitors, BearingPoint's Customer Satisfaction score is rated right above KPMG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BearingPoint | 100% |
| KPMG | 77% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Capgemini | 69% |
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BearingPoint Customer Service
5/5
BearingPoint has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About BearingPoint's Customer Service
Address
100 Crescent Court, Suite 700, Dallas, TX
Website
http://www.bearingpoint.com
Phone Number
1-214-459-2770
BearingPoint Customer Service vs. Competitors
Compared to its competitors, BearingPoint's Customer Service score is rated right above KPMG.
| COMPANY | Customer Service Score | |
|---|---|---|
| BearingPoint | 5/5 |
| KPMG | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Capgemini | 3.8/5 |
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Consumer vs. Employees
BearingPoint scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of BearingPoint would recommend the brand to a friend. ENPS measures how likely BearingPoint employees would recommend working at BearingPoint to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
