-20
NPS
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Sopra Steria
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About Sopra Steria's Brand
Sopra Steria Group SA is a European information technology consultancy established in September 2014. Among its major competitors, Sopra Steria is ranked in 7th place for NPS while TCS (Tata Consultancy Services) is 1st, and Accenture is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Sopra Steria Ranking
- #4 / 4 of its competitors
Sopra Steria NPS
Sopra Steria's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Sopra Steria's customers would recommend using the product based on a scale of -100 to 100.
Sopra Steria Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Sopra Steria NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
May 2025 0 | May 2025 | 0 |
Nov 2025 -20 | Nov 2025 | -20 |
How Other Brands Compare
Sopra Steria is ranked #4 for NPS among its competitors. Accenture and NEC come in first and second, with Capgemini coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sopra Steria NPS vs. Competitors
Compared to its competitors, Sopra Steria's NPS is rated right above Alten, and is preceded by Atos.
| COMPANY | NPS Score | |
|---|---|---|
 | TCS (Tata Consultancy Services) | 23 |
 | Accenture | 20 |
 | NEC | 16 |
 | Capgemini | 15 |
 | HCLTech | 3 |
 | Atos | -13 |
| Sopra Steria | -20 |
 | Alten | -60 |
Sopra Steria Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sopra Steria users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sopra Steria Customer Loyalty vs. Competitors
Compared to its competitors, Sopra Steria's Customer Loyalty score is rated right above Accenture, and is preceded by Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 83% |
| HCLTech | 78% |
| Capgemini | 77% |
| Sopra Steria | 73% |
| Accenture | 71% |
| NEC | 68% |
| Atos | 64% |
| Alten | 10% |
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Sopra Steria Product Quality
3.1/5
Sopra Steria has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sopra Steria Product Information
Sopra Steria’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.soprasteria.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Sopra Steria Product Quality vs. Competitors
Compared to its competitors, Sopra Steria's Product Quality score is rated right above Atos, and is preceded by HCLTech.
| COMPANY | Product Quality Score | |
|---|---|---|
| NEC | 4/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Capgemini | 3.7/5 |
| HCLTech | 3.7/5 |
| Sopra Steria | 3.1/5 |
| Atos | 3/5 |
| Alten | 2.8/5 |
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Sopra Steria Pricing
Sopra Steria ROI & Value For Money
2.7/5
Sopra Steria has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Sopra Steria Pricing vs. Competitors
Compared to its competitors, Sopra Steria's ROI score is rated right below Alten.
| COMPANY | Pricing Score | |
|---|---|---|
| NEC | 3.8/5 |
| Capgemini | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.6/5 |
| HCLTech | 3.6/5 |
| Atos | 3.1/5 |
| Alten | 2.7/5 |
| Sopra Steria | 2.7/5 |
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Sopra Steria Customer Satisfaction (CSAT)
Sopra Steria Customer Satisfaction (CSAT) Score
50 / 100
Sopra Steria has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sopra Steria Customer Satisfaction vs. Competitors
Compared to its competitors, Sopra Steria's Customer Satisfaction score is rated right above Alten, and is preceded by Atos.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| HCLTech | 74% |
| Capgemini | 69% |
| NEC | 66% |
| Atos | 60% |
| Sopra Steria | 50% |
| Alten | 50% |
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Sopra Steria Customer Service
3/5
Sopra Steria has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Sopra Steria's Customer Service
Address
9 bis rue de Presbourg, 75016 France
Website
http://www.soprasteria.com/
Phone Number
+33 1 40 67 29 29
Sopra Steria Customer Service vs. Competitors
Compared to its competitors, Sopra Steria's Customer Service score is rated right above Atos, and is preceded by HCLTech.
| COMPANY | Customer Service Score | |
|---|---|---|
| NEC | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Capgemini | 3.8/5 |
| HCLTech | 3.7/5 |
| Sopra Steria | 3/5 |
| Atos | 3/5 |
| Alten | 2.7/5 |
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Sopra Steria as an Employer
4.6/5
Sopra Steria has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sopra Steria scored a -20 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Sopra Steria would recommend the brand to a friend. ENPS measures how likely Sopra Steria employees would recommend working at Sopra Steria to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 63% | Promoters |
|---|---|
| 17% | Passive |
| 20% | Detractors |
