-60
NPS
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Alten
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About Alten's Brand
Provider of engineering and technology consulting services. The company's engineering and technology consulting include designing, developing and manufacturing new products and systems, as well as provision of services related to setting up and restructuring information systems and service platforms enabling the telecom, automotive and energy industry avail development strategies in the fields of innovation, research and development and its systems. Among its major competitors, Alten is ranked in 7th place for NPS while Thales is 1st, and Capgemini is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Alten Ranking
- #4 / 4 of its competitors
Alten NPS
Alten's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Alten's customers would recommend using the product based on a scale of -100 to 100.
Alten Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Alten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 -50 | Dec 2023 | -50 |
Feb 2024 -60 | Feb 2024 | -60 |
How Other Brands Compare
Alten is ranked #4 for NPS among its competitors. Thales and Capgemini come in first and second, with Cognizant Technology Solutions coming in at third.
Alten |  Cognizant Technology Solutions |  Capgemini |  Thales | |
| Global Ranking | #- | #423 | #524 | #- |
| NPS | -60 | 5 | 15 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $26.75B | $347.42M | $19.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alten NPS vs. Competitors
Compared to its competitors, Alten's NPS is rated right above Assystem, and is preceded by altran.
| COMPANY | NPS Score | |
|---|---|---|
| Thales | 27 |
| Capgemini | 15 |
| Cognizant Technology Solutions | 5 |
 | AKKA Technologies Group | N/A |
 | Atos | -13 |
 | Sopra Steria | -20 |
 | altran | -50 |
| Alten | -60 |
 | Assystem | -100 |
Alten Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alten Customer Loyalty vs. Competitors
Compared to its competitors, Alten's Customer Loyalty score is rated right above AKKA Technologies Group, and is preceded by altran.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Technology Solutions | 82% |
| Thales | 78% |
| Capgemini | 77% |
| Sopra Steria | 73% |
| Atos | 64% |
| Assystem | 55% |
| altran | 53% |
| Alten | 10% |
| AKKA Technologies Group | N/A |
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Alten Product Quality
2.8/5
Alten has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Alten Product Information
Alten’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.alten.com
- Company Size
- 10,000+ Employees
Alten Product Quality vs. Competitors
Compared to its competitors, Alten's Product Quality score is rated right above Assystem, and is preceded by altran.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thales | 4/5 |
| Capgemini | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Sopra Steria | 3.1/5 |
| Atos | 3/5 |
| altran | 2.8/5 |
| Alten | 2.8/5 |
| Assystem | 2/5 |
| AKKA Technologies Group | N/A |
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Alten Pricing
Alten ROI & Value For Money
2.7/5
Alten has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Alten Pricing vs. Competitors
Compared to its competitors, Alten's ROI score is rated right above Sopra Steria, and is preceded by altran.
| COMPANY | Pricing Score | |
|---|---|---|
| Thales | 3.9/5 |
| Capgemini | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Atos | 3.1/5 |
| altran | 2.8/5 |
| Alten | 2.7/5 |
| Sopra Steria | 2.7/5 |
| Assystem | 1.5/5 |
| AKKA Technologies Group | N/A |
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Alten Customer Satisfaction (CSAT)
Alten Customer Satisfaction (CSAT) Score
50 / 100
Alten has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alten Customer Satisfaction vs. Competitors
Compared to its competitors, Alten's Customer Satisfaction score is rated right above Assystem, and is preceded by Sopra Steria.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thales | 76% |
| Capgemini | 69% |
| altran | 67% |
| Cognizant Technology Solutions | 64% |
| Atos | 60% |
| Sopra Steria | 50% |
| Alten | 50% |
| Assystem | 0% |
| AKKA Technologies Group | 0% |
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Alten Customer Service
2.7/5
Alten has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Alten's Customer Service
Address
, Boulogne Billancourt, 92100
Website
www.alten.com
Phone Number
7
Alten Customer Service vs. Competitors
Compared to its competitors, Alten's Customer Service score is rated right above altran, and is preceded by Atos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thales | 4.1/5 |
| Capgemini | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Sopra Steria | 3/5 |
| Atos | 3/5 |
| Alten | 2.7/5 |
| altran | 2.5/5 |
| Assystem | 1.5/5 |
| AKKA Technologies Group | N/A |
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Alten as an Employer
3.4/5
Alten has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Alten scored a -60 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Alten would recommend the brand to a friend. ENPS measures how likely Alten employees would recommend working at Alten to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
