-100
NPS
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Assystem
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About Assystem's Brand
Provider of engineering and consultancy services intended to provide cleaner energy, lighter aircraft and electric modes of transport for the masses. The company's consultancy and engineering platform offers outsourcing services for project management, infrastructure engineering, industrial research and development processes to the aerospace, automotive, naval and defense, energy, technology and systems, telecommunication, and life sciences sectors.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Assystem NPS
Assystem's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Assystem's customers would recommend using the product based on a scale of -100 to 100.
Assystem Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Assystem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Assystem Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Assystem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Assystem Product Quality
2/5
Assystem has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Assystem's overall Product Quality score rated by its users and customers.
Assystem Product Information
Assystem’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- www.assystem.com
- Company Size
- 10,000+ Employees
Assystem Pricing
Assystem ROI & Value For Money
1.5/5
Assystem has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Assystem's overall ROI score rated by its users and customers.
Assystem Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Assystem Customer Service
1.5/5
Assystem has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Assystem's overall Customer Service score rated by its users and customers.
About Assystem's Customer Service
Address
70 boulevard de Courcelles, Paris, 75017
Website
www.assystem.com
Consumer vs. Employees
Assystem scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Assystem would recommend the brand to a friend. ENPS measures how likely Assystem employees would recommend working at Assystem to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
