27
NPS
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Thales
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About Thales' Brand
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Thales NPS
Thales's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Thales's customers would recommend using the product based on a scale of -100 to 100.
Thales Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Thales NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 37 | Sep 2023 | 37 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 33 | Dec 2023 | 33 |
Apr 2024 32 | Apr 2024 | 32 |
May 2024 29 | May 2024 | 29 |
Jul 2024 26 | Jul 2024 | 26 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 27 | Dec 2024 | 27 |
Dec 2025 26 | Dec 2025 | 26 |
Jan 2026 27 | Jan 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thales NPS by Gender
Thales's NPS was rated 37 by Male customers on Comparably.
Male
37
Thales's NPS was rated 37 by Male customers on Comparably.
55%
Promoters
27%
Passives
18%
Detractors
Female
N/A
Thales's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Thales NPS by Ethnicity
Thales's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 75 | Other | 75 |
Thales NPS by Age
Thales's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Thales NPS by Usage
Thales's NPS was rated the highest by customers who have used Thales's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 0 | Over 10 Years | 0 |
Thales Customer Reviews
Out of the 5 Thales customer reviews 4 were positive and 1 was constructive. Thales customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Thales Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Thales users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thales Customer Loyalty Score by Gender
Thales's Customer Loyalty score was rated 92 by Male customers on Comparably.
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Male
92%
Yes
Female
N/A
Yes
Thales Customer Loyalty Score by Ethnicity
Thales's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thales.
82
out of 100
Caucasian
100
out of 100
Other
Thales Customer Loyalty Score by Age
Thales's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
Thales Customer Loyalty Score by Usage
Thales's Customer Loyalty score was rated the highest by customers who have used Thales's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Thales Customer Loyalty Score by Industry
Thales's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Thales Product Quality
4/5
Thales has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Thales Product Information
Thales’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Thales's product the highest.
- Website
- http://www.thalesgroup.com/
- Company Size
- 10,000+ Employees
Industry
Government & Legal
Hardware and Devices
SaaS
Quick Insights into Thales Product Quality
Thales's Product Quality score was rated highest by customers who have used Thales's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Thales Product Quality the Highest
Ranked Thales Product Quality the Lowest
Thales Product Quality Score by Gender
Thales's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Thales Product Quality Score by Ethnicity
Thales's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thales.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.7 | Other | 4.7 |
Thales Product Quality Score by Age
Thales's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Thales.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
Thales Product Quality Score by Usage
Thales's Product Quality score was rated the highest by customers who have used Thales's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Thales Product Quality Score by Industry
Thales's Product Quality score was rated 4.5 stars by Aerospace and Aviation industry customers.
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Thales Pricing
Thales ROI & Value For Money
3.9/5
Thales has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Thales Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Thales ROI
Thales's ROI score was rated highest by Other customers, and rated lowest by customers who have used Thales's products/services for Over 10 Years.
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Ranked Thales ROI the Highest
Ranked Thales ROI the Lowest
Thales ROI Score by Gender
Thales's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Thales ROI Score by Ethnicity
Thales's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thales.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.9 | Other | 4.9 |
Thales ROI Score by Age
Thales's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Thales.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.6 | 46-50 | 4.6 |
Thales ROI Score by Usage
Thales's ROI score was rated the highest by customers who have used Thales's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Thales ROI Score by Industry
Thales's ROI score was rated 4.4 stars by Aerospace and Aviation industry customers.
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Thales Customer Satisfaction (CSAT)
Thales Customer Satisfaction (CSAT) Score
76 / 100
Thales has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thales Customer Satisfaction
Thales's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Thales Customer Satisfaction the Highest
Ranked Thales Customer Satisfaction the Lowest
Thales Customer Satisfaction Score by Gender
Thales's Customer Satisfaction score was rated 82 by Male customers on Comparably.
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82 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
Thales Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thales' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Thales' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thales.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Thales Customer Satisfaction Score by Age
Thales's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Thales.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% |
Thales Customer Satisfaction Score by Usage
Thales's Customer Satisfaction score was rated the highest by customers who have used Thales's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Thales Customer Satisfaction Score by Industry
Thales's Customer Satisfaction score was rated 89 points by Aerospace and Aviation industry customers.
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{
"title": "Thales Customer Satisfaction Score by Industry",
"text": "Thales's Customer Satisfaction score was rated 89 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Thales's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 89
}
]
}Thales Customer Service
4.1/5
Thales has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Thales's Customer Service
Website
http://www.thalesgroup.com/
Thales's Social Links
Quick Insights into Thales Customer Service
Thales's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Thales Customer Service the Highest
Ranked Thales Customer Service the Lowest
Thales Customer Service Score by Gender
Thales's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Thales.
Male
4.3/5
Female
N/A
Thales Customer Service Score by Ethnicity
Thales's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thales.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 4.7 | Other | 4.7 |
Thales Customer Service Score by Age
Thales's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Thales.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.6 | 46-50 | 4.6 |
Thales Customer Service Score by Usage
Thales's Customer Service score was rated the highest by customers who have used Thales's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Thales Customer Service Score by Industry
Thales's Customer Service score was rated 4.5 stars by Aerospace and Aviation industry customers.
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Thales as an Employer
3.3/5
Thales has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Thales scored a 27 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Thales would recommend the brand to a friend. ENPS measures how likely Thales employees would recommend working at Thales to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 35% | Promoters |
|---|---|
| 28% | Passive |
| 37% | Detractors |
