-100
NPS
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netcracker
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About netcracker's Brand
NetCracker Technology delivers solutions that support business and operational support systems for communications service providers across the world. Among its major competitors, netcracker is ranked in 4th place for NPS while NEC is 1st, and Amdocs is 2nd.
Brand at a Glance
2.5/5
Product Quality
4.5/5
Pricing
3/5
Customer Service
netcracker Ranking
- #4 / 4 of its competitors
netcracker NPS
netcracker's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether netcracker's customers would recommend using the product based on a scale of -100 to 100.
netcracker Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
netcracker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
netcracker is ranked #4 for NPS among its competitors. NEC and Amdocs come in first and second, with Sigma Systems coming in at third.
netcracker |  Amdocs |  NEC |  Sigma Systems | |
| Global Ranking | #- | #529 | #- | #- |
| NPS | -100 | 15 | 16 | 0 |
| Valuation Updated every 24 hours for public companies | - | $9.49B | $15.13B | $10.93M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
netcracker NPS vs. Competitors
Compared to its competitors, netcracker's NPS is rated right below Sigma Systems.
| COMPANY | NPS Score | |
|---|---|---|
| NEC | 16 |
| Amdocs | 15 |
| Sigma Systems | 0 |
| netcracker | -100 |
netcracker Product Quality
2.5/5
netcracker has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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netcracker Product Information
netcracker’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.netcracker.com/
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Tech
netcracker Product Quality vs. Competitors
Compared to its competitors, netcracker's Product Quality score is rated right below Amdocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| NEC | 4/5 |
| Sigma Systems | 4/5 |
| Amdocs | 3.9/5 |
| netcracker | 2.5/5 |
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netcracker Pricing
netcracker ROI & Value For Money
4.5/5
netcracker has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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netcracker Pricing vs. Competitors
Compared to its competitors, netcracker's ROI score is rated right above NEC.
| COMPANY | Pricing Score | |
|---|---|---|
| netcracker | 4.5/5 |
| NEC | 3.8/5 |
| Amdocs | 3.7/5 |
| Sigma Systems | 3.5/5 |
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netcracker Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
netcracker Customer Satisfaction vs. Competitors
Compared to its competitors, netcracker's Customer Satisfaction score is rated right below NEC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sigma Systems | 100% |
| Amdocs | 74% |
| NEC | 67% |
| netcracker | 0% |
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netcracker Customer Service
3/5
netcracker has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About netcracker's Customer Service
Address
Waltham, MA United States of America
Website
www.netcracker.com/
netcracker Customer Service vs. Competitors
Compared to its competitors, netcracker's Customer Service score is rated right below Sigma Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| NEC | 3.9/5 |
| Amdocs | 3.7/5 |
| Sigma Systems | 3.5/5 |
| netcracker | 3/5 |
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netcracker as an Employer
4.5/5
netcracker has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
netcracker scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of netcracker would recommend the brand to a friend. ENPS measures how likely netcracker employees would recommend working at netcracker to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 20% | Promoters |
|---|---|
| 80% | Passive |
| 0% | Detractors |
