0
NPS
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Sigma Systems
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About Sigma Systems' Brand
Operational Support Systems (OSS)
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Sigma Systems NPS
Sigma Systems's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Sigma Systems's customers would recommend using the product based on a scale of -100 to 100.
Sigma Systems Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Sigma Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sigma Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sigma Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sigma Systems Product Quality
4/5
Sigma Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sigma Systems' overall Product Quality score rated by its users and customers.
Sigma Systems Product Information
Sigma Systems’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sigma-systems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Sigma Systems Pricing
Sigma Systems ROI & Value For Money
3.5/5
Sigma Systems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sigma Systems' overall ROI score rated by its users and customers.
Sigma Systems Customer Satisfaction (CSAT)
Sigma Systems Customer Satisfaction (CSAT) Score
100 / 100
Sigma Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sigma Systems Customer Service
3.5/5
Sigma Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sigma Systems' overall Customer Service score rated by its users and customers.
About Sigma Systems's Customer Service
Address
Edificio Antônio Alves Ferreira Guedes, Avenida Brigadeiro Faria Lima, 3729 - 5° andar, Toronto, KS
Website
http://www.sigma-systems.com
Phone Number
(416)943-9696
