61
NPS
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Zenoss
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About Zenoss' Brand
Zenoss is a leading provider of unified monitoring and analytics software for physical, virtual, and cloud-based IT infrastructures. Among its major competitors, Zenoss is ranked in 2nd place for NPS while Vistara is 1st, and ScienceLogic is 3rd.Their current valuation is $150.00M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Zenoss Ranking
- #1 / 4 of its competitors
Zenoss NPS
Zenoss's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Zenoss's customers would recommend using the product based on a scale of -100 to 100.
Zenoss Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Zenoss NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Dec 2023 67 | Dec 2023 | 67 |
Jan 2024 57 | Jan 2024 | 57 |
Feb 2024 63 | Feb 2024 | 63 |
How Other Brands Compare
Zenoss is ranked first for NPS among its competitors. IBM and AppDynamics come in second and third, with HP Inc. coming in at #4. Among those competitors, it is the lowest valued company behind AppDynamics.
Zenoss |  IBM |  HP Inc. |  AppDynamics | |
| Global Ranking | #- | #106 | #180 | #549 |
| NPS | 61 | 26 | 0 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $150.00M | $119.05B | $39.95B | $222.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zenoss NPS vs. Competitors
Compared to its competitors, Zenoss's NPS is rated right above ScienceLogic, and is preceded by Vistara.
| COMPANY | NPS Score | |
|---|---|---|
 | Vistara | 100 |
| Zenoss | 61 |
 | ScienceLogic | 35 |
| IBM | 26 |
| AppDynamics | 22 |
| HP Inc. | 0 |
Zenoss Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Zenoss users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zenoss Customer Loyalty vs. Competitors
Compared to its competitors, Zenoss's Customer Loyalty score is rated right above HP Inc., and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vistara | 100% |
| ScienceLogic | 92% |
| AppDynamics | 80% |
| IBM | 79% |
| Zenoss | 76% |
| HP Inc. | 73% |
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Zenoss Product Quality
4/5
Zenoss has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Zenoss Product Information
Zenoss’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.zenoss.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Enterprise
Productivity
SaaS
Zenoss Product Quality vs. Competitors
Compared to its competitors, Zenoss's Product Quality score is rated right above Vistara.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zenoss | 4/5 |
| Vistara | 4/5 |
| AppDynamics | 4/5 |
| ScienceLogic | 3.9/5 |
| IBM | 3.8/5 |
| HP Inc. | 3.2/5 |
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Zenoss Pricing
Zenoss ROI & Value For Money
3.9/5
Zenoss has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Zenoss Pricing vs. Competitors
Compared to its competitors, Zenoss's ROI score is rated right above IBM, and is preceded by AppDynamics.
| COMPANY | Pricing Score | |
|---|---|---|
| Vistara | 4.5/5 |
| ScienceLogic | 4/5 |
| AppDynamics | 4/5 |
| Zenoss | 3.9/5 |
| IBM | 3.8/5 |
| HP Inc. | 3.1/5 |
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Zenoss Customer Satisfaction (CSAT)
Zenoss Customer Satisfaction (CSAT) Score
84 / 100
Zenoss has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zenoss Customer Satisfaction vs. Competitors
Compared to its competitors, Zenoss's Customer Satisfaction score is rated right above IBM, and is preceded by ScienceLogic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vistara | 100% |
| ScienceLogic | 92% |
| Zenoss | 83% |
| IBM | 76% |
| AppDynamics | 74% |
| HP Inc. | 53% |
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Zenoss Customer Service
4.1/5
Zenoss has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Zenoss's Customer Service
Address
11305 Four Points Drive, #1-300, Austin, TX 78726
Website
http://www.zenoss.com
Zenoss Customer Service vs. Competitors
Compared to its competitors, Zenoss's Customer Service score is rated right above ScienceLogic, and is preceded by Vistara.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vistara | 4.5/5 |
| Zenoss | 4.1/5 |
| ScienceLogic | 4/5 |
| IBM | 3.9/5 |
| AppDynamics | 3.7/5 |
| HP Inc. | 3/5 |
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Zenoss as an Employer
3.8/5
Zenoss has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zenoss scored a 61 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Zenoss would recommend the brand to a friend. ENPS measures how likely Zenoss employees would recommend working at Zenoss to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
