SolarWinds NPS & Customer Reviews

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SolarWinds

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SolarWinds

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About SolarWinds' Brand

Founded in 1999, SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT?management software built to enable customers to accelerate their digital transformations. Our solutions provide organizations worldwide—regardless of type, size, or?complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. SolarWinds serves more than 300,000 customers worldwide, including 96% of the Fortune® 500, with 18 offices globally. Headquartered in Austin, Texas, SolarWinds is a leading provider of powerful and affordable observability and IT infrastructure management software. Our focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Among its major competitors, SolarWinds is ranked in 4th place for NPS while Continuum Managed IT Services is 1st, and Auvik Networks Inc. is 2nd.Their current market cap is $5.60B

Brand at a Glance

62%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.1/5

Customer Service

SolarWinds CMO

Darren Beck

Darren Beck serves as the Chief Marketing Officer of SolarWinds. Darren started at SolarWinds in Nov of 2016. Darren currently resides in the Austin, Texas Area.

SolarWinds Ranking

^#2 / 4 of its competitors

SolarWinds NPS

SolarWinds's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether SolarWinds's customers would recommend using the product based on a scale of -100 to 100.

SolarWinds Overall NPS

NPS

64%	Promoters
12%	Passives
24%	Detractors

SolarWinds NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 48	Aug 2022	48
Feb 2023 48	Feb 2023	48
Apr 2023 50	Apr 2023	50
Aug 2023 49	Aug 2023	49
Oct 2023 47	Oct 2023	47
Jan 2024 49	Jan 2024	49
Mar 2024 43	Mar 2024	43
Apr 2024 45	Apr 2024	45
May 2024 44	May 2024	44
Dec 2024 42	Dec 2024	42
Feb 2025 42	Feb 2025	42
May 2025 40	May 2025	40

How Other Brands Compare

SolarWinds is ranked second for NPS among its competitors. Splunk and Datadog come in first and third, with LiveAction coming in at #4. Among those competitors, it is the third most valued company behind Splunk.

	SolarWinds	Splunk	Datadog	LiveAction
Global Ranking	#-	#458	#699	#-
NPS	40	45	29	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$5.60B	$22.65B	$19.33B	$150.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SolarWinds NPS by Gender

Female customers rated SolarWinds's NPS 116 points higher than Male customers.

Male

-66

SolarWinds's NPS was rated -66 by Male customers on Comparably.

17%

Promoters

Passives

83%

Detractors

Female

SolarWinds's NPS was rated 50 by Female customers on Comparably.

75%

Promoters

Passives

25%

Detractors

SolarWinds NPS by Ethnicity

SolarWinds's NPS was rated -42 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -42	Caucasian	-42

SolarWinds NPS by Age

SolarWinds's NPS was rated -34 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

SolarWinds NPS by Usage

SolarWinds's NPS was rated the highest by customers who have used SolarWinds's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49
1 to 2 Years 58	1 to 2 Years	58
2 to 5 Years 21	2 to 5 Years	21
5 to 10 Years -17	5 to 10 Years	-17
Over 10 Years 34	Over 10 Years	34

SolarWinds NPS vs. Competitors

Compared to its competitors, SolarWinds's NPS is rated right above Datadog, and is preceded by Splunk.

COMPANY		NPS Score
	Continuum Managed IT Services	82
	Auvik Networks Inc.	65
	Splunk	45
	SolarWinds	40
	Datadog	29
	ConnectWise	27
	LiveAction	0
	TEAMQUEST CORPORATION	N/A
	NetBrain Technologies	N/A
	Tricentis	-1
	CA Technologies	-33

SolarWinds Customer Reviews

Out of the 2 SolarWinds customer reviews 1 was positive and 1 was constructive. SolarWinds customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

SolarWinds Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of SolarWinds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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62%

38%

SolarWinds Customer Loyalty Score by Gender

Female customers rated SolarWinds's Customer Loyalty score 53% higher than Male customers.

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Male

25%

Yes

Female

78%

Yes

SolarWinds Customer Loyalty Score by Ethnicity

SolarWinds's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

SolarWinds Customer Loyalty Score by Age

SolarWinds's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 40%	26-30	40%

SolarWinds Customer Loyalty Score by Usage

SolarWinds's Customer Loyalty score was rated the highest by customers who have used SolarWinds's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	70%
2 to 5 Years	10%
5 to 10 Years	40%
Over 10 Years	70%

SolarWinds Customer Loyalty Score by Industry

SolarWinds's Customer Loyalty score was rated 33% by Tech industry customers.

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Tech	33%

SolarWinds Customer Loyalty vs. Competitors

Compared to its competitors, SolarWinds's Customer Loyalty score is rated right above Continuum Managed IT Services, and is preceded by CA Technologies.

COMPANY		Customer Loyalty Score
	Splunk	83%
	Datadog	78%
	Tricentis	78%
	ConnectWise	73%
	CA Technologies	69%
	SolarWinds	62%
	Continuum Managed IT Services	N/A
	Auvik Networks Inc.	N/A
	LiveAction	N/A
	TEAMQUEST CORPORATION	N/A
	NetBrain Technologies	N/A

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SolarWinds Product Quality

3.8/5

SolarWinds has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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SolarWinds Product Information

SolarWinds serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. SolarWinds supports Web devices and offers products for small, medium, and large sized businesses.

SolarWinds’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SolarWinds's product the highest. Reviewers from the Tech industry rated SolarWinds the lowest at 2.9.

Website: http://www.solarwinds.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Productivity

SaaS

Languages Supported

English

Chinese (Traditional)

Dutch

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Quick Insights into SolarWinds Product Quality

SolarWinds's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used SolarWinds's products/services for 2 to 5 Years.

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Ranked SolarWinds Product Quality the Highest

Education	4.7
Less than 1 Year	3.8
Female	2.7

Ranked SolarWinds Product Quality the Lowest

Tech	2.9
Male	2.4
2 to 5 Years	1.8

SolarWinds Product Quality Score by Gender

Female customers rated SolarWinds's Product Quality score 0.3 stars higher than Male customers.

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Male

2.4/5

Female

2.7/5

SolarWinds Product Quality Score by Ethnicity

SolarWinds's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

SolarWinds Product Quality Score by Age

SolarWinds's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5

SolarWinds Product Quality Score by Usage

SolarWinds's Product Quality score was rated the highest by customers who have used SolarWinds's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.8
2 to 5 Years	1.8
5 to 10 Years	2
Over 10 Years	3.5

SolarWinds Product Quality Score by Industry

SolarWinds's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	2.9
Banking and Financial Services	4.3
Education	4.7
Healthcare, Hospitals and Medicine	4.4
Railroad Manufacturing	4.1
Telecommunications	4.7
Government & Legal	4.6

SolarWinds Product Quality vs. Competitors

Compared to its competitors, SolarWinds's Product Quality score is rated right above Tricentis, and is preceded by ConnectWise.

COMPANY		Product Quality Score
	Continuum Managed IT Services	4.4/5
	Splunk	4.2/5
	Auvik Networks Inc.	4.2/5
	Datadog	4.1/5
	ConnectWise	3.8/5
	SolarWinds	3.8/5
	Tricentis	3.6/5
	CA Technologies	3.4/5
	LiveAction	2.5/5
	TEAMQUEST CORPORATION	N/A
	NetBrain Technologies	N/A

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SolarWinds Pricing

SolarWinds ROI & Value For Money

3.8/5

SolarWinds has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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SolarWinds Pricing Plans

SolarWinds has a pricing structure that accommodates small, medium, and large businesses. Starting from $1380, SolarWinds uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Tech industry think that they had the lowest ROI from SolarWinds.

Who Uses SolarWinds?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into SolarWinds ROI

SolarWinds's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers who have used SolarWinds's products/services for 2 to 5 Years.

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Ranked SolarWinds ROI the Highest

Hospitality	4.8
Less than 1 Year	3.8
Female	3.5

Ranked SolarWinds ROI the Lowest

Male	2.7
Tech	2.7
2 to 5 Years	1.8

SolarWinds ROI Score by Gender

Female customers rated SolarWinds's ROI score 0.8 stars higher than Male customers.

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Male

2.7/5

Female

3.5/5

SolarWinds ROI Score by Ethnicity

SolarWinds's ROI score was rated 2.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8

SolarWinds ROI Score by Age

SolarWinds's ROI score was rated 1.5 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5

SolarWinds ROI Score by Usage

SolarWinds's ROI score was rated the highest by customers who have used SolarWinds's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.8
2 to 5 Years	1.8
5 to 10 Years	2.3
Over 10 Years	3.5

SolarWinds ROI Score by Industry

SolarWinds's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.

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Tech	2.7
Banking and Financial Services	4.3
Education	4.4
Healthcare, Hospitals and Medicine	4.3
Hospitality	4.8
Manufacturing and Machinery	4.6
Mining and Metals	4.6
Railroad Manufacturing	4.3
Telecommunications	4.1
Government & Legal	4.3

SolarWinds Pricing vs. Competitors

Compared to its competitors, SolarWinds's ROI score is rated right above ConnectWise, and is preceded by Auvik Networks Inc..

COMPANY		Pricing Score
	Continuum Managed IT Services	4.2/5
	Splunk	4.1/5
	Datadog	4.1/5
	Auvik Networks Inc.	3.8/5
	SolarWinds	3.8/5
	ConnectWise	3.8/5
	CA Technologies	3.5/5
	LiveAction	3.5/5
	Tricentis	3.1/5
	TEAMQUEST CORPORATION	N/A
	NetBrain Technologies	N/A

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SolarWinds Customer Satisfaction (CSAT)

SolarWinds Customer Satisfaction (CSAT) Score

52 / 100

SolarWinds has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	35%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	9%
Very Dissatisfied	22%

Very Satisfied

35%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SolarWinds Customer Satisfaction

SolarWinds's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used SolarWinds's products/services for 2 to 5 Years.

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Ranked SolarWinds Customer Satisfaction the Highest

Female	34%
5 to 10 Years	33%
Caucasian	17%

Ranked SolarWinds Customer Satisfaction the Lowest

Male	17%
2 to 5 Years	0%

SolarWinds Customer Satisfaction Score by Gender

Female customers rated SolarWinds's Customer Satisfaction score 17 points higher than Male customers.

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17 / 100

Male

	Very Satisfied	17%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	50%
	Dissatisfied	16%
	Very Dissatisfied	17%

34 / 100

Female

	Very Satisfied	34%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	33%

SolarWinds Customer Satisfaction Score by Ethnicity

Caucasian
17%

CSAT according to Caucasian

SolarWinds' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

17%

Very Dissatisfied

33%

SolarWinds Customer Satisfaction Score by Usage

SolarWinds's Customer Satisfaction score was rated the highest by customers who have used SolarWinds's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	0
5 to 10 Years	33

SolarWinds Customer Satisfaction Score by Industry

SolarWinds's Customer Satisfaction score was rated 17 points by Tech industry customers.

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Tech	17

SolarWinds Customer Satisfaction vs. Competitors

Compared to its competitors, SolarWinds's Customer Satisfaction score is rated right above ConnectWise, and is preceded by Datadog.

COMPANY		Customer Satisfaction (CSAT) Score
	LiveAction	100%
	Splunk	78%
	Datadog	74%
	SolarWinds	52%
	ConnectWise	52%
	Tricentis	50%
	CA Technologies	20%
	Continuum Managed IT Services	0%
	Auvik Networks Inc.	0%
	TEAMQUEST CORPORATION	0%
	NetBrain Technologies	0%

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SolarWinds Customer Service

3.1/5

SolarWinds has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About SolarWinds's Customer Service

Address

7171 Southwest Parkway, Austin, TX 78735

Website

http://www.solarwinds.com

Phone Number

512-682-9300

SolarWinds's Social Links

Quick Insights into SolarWinds Customer Service

SolarWinds's Customer Service score was rated highest by customers who have used SolarWinds's products/services for Less than 1 Year, and rated lowest by customers who have used SolarWinds's products/services for 5 to 10 Years.

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Ranked SolarWinds Customer Service the Highest

Less than 1 Year	3.8
Female	3.6
Caucasian	2.2

Ranked SolarWinds Customer Service the Lowest

Male	2.1
5 to 10 Years	1.6

SolarWinds Customer Service Score by Gender

Female customers rated SolarWinds's Customer Service score 1.5 stars higher than Male customers.

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Male

2.1/5

Female

3.6/5

SolarWinds Customer Service Score by Ethnicity

SolarWinds's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2

SolarWinds Customer Service Score by Age

SolarWinds's Customer Service score was rated 1.6 stars by customers ages 26-30 on Comparably.

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100

Summary	Age	Customer Service Score
26-30 1.6	26-30	1.6

SolarWinds Customer Service Score by Usage

SolarWinds's Customer Service score was rated the highest by customers who have used SolarWinds's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	2.8

SolarWinds Customer Service Score by Industry

SolarWinds's Customer Service score was rated 2.2 stars by Tech industry customers.

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Tech	2.2

SolarWinds Customer Service vs. Competitors

Compared to its competitors, SolarWinds's Customer Service score is rated right above ConnectWise, and is preceded by Tricentis.

COMPANY		Customer Service Score
	Continuum Managed IT Services	5/5
	Auvik Networks Inc.	5/5
	Splunk	4.1/5
	Datadog	4.1/5
	CA Technologies	3.5/5
	Tricentis	3.3/5
	SolarWinds	3.1/5
	ConnectWise	3/5
	LiveAction	N/A
	TEAMQUEST CORPORATION	N/A
	NetBrain Technologies	N/A

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SolarWinds as an Employer

3.8/5

SolarWinds has a 3.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of SolarWinds

Sudhakar Ramakrishna

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SolarWinds scored a 40 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of SolarWinds would recommend the brand to a friend. ENPS measures how likely SolarWinds employees would recommend working at SolarWinds to a friend.

Net Promoter Score

NPS Score

64%	Promoters
12%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
17%	Passive
35%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail