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NPS
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Tricentis
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About Tricentis' Brand
With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Tricentis CMO
Wayne Ariola
Wayne Ariola serves as the Chief Marketing Officer of Tricentis. Wayne started at Tricentis in November of 2016. Wayne currently resides in the Greater Los Angeles Area.
Tricentis NPS
Tricentis's Net Promoter Score (NPS) is a -1 with 40% Promoters, 19% Passives, and 41% Detractors. Net Promoter Score tracks whether Tricentis's customers would recommend using the product based on a scale of -100 to 100.
Tricentis Overall NPS
| 40% | Promoters |
|---|---|
| 19% | Passives |
| 41% | Detractors |
Tricentis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -10 | Jun 2022 | -10 |
Jul 2022 -4 | Jul 2022 | -4 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 -4 | Sep 2022 | -4 |
Mar 2023 -5 | Mar 2023 | -5 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 -4 | Jun 2023 | -4 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
May 2024 2 | May 2024 | 2 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tricentis NPS by Gender
Female customers rated Tricentis's NPS 92 points higher than Male customers.
Male
-25
Tricentis's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
67
Tricentis's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Tricentis NPS by Ethnicity
Tricentis's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Tricentis NPS by Usage
Tricentis's NPS was rated the highest by customers who have used Tricentis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
Tricentis Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Tricentis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tricentis Customer Loyalty Score by Gender
Male customers rated Tricentis's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tricentis.
Male
100%
Yes
Female
70%
Yes
Tricentis Customer Loyalty Score by Ethnicity
Tricentis's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tricentis.
100
out of 100
Caucasian
Tricentis Customer Loyalty Score by Usage
Tricentis's Customer Loyalty score was rated 70% by customers who have used Tricentis's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tricentis Customer Loyalty Score by Industry
Tricentis's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tricentis Product Quality
3.6/5
Tricentis has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tricentis' overall Product Quality score rated by its users and customers.
Tricentis Product Information
Tricentis serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, and Germany. Tricentis supports Web devices and offers products for small and medium sized businesses.
Tricentis’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tricentis's product the highest.
- Website
- http://www.tricentis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
German
Product Type
Testing Software
Quick Insights into Tricentis Product Quality
Tricentis's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tricentis' Product Quality.
Ranked Tricentis Product Quality the Highest
Ranked Tricentis Product Quality the Lowest
Tricentis Product Quality Score by Gender
Female customers rated Tricentis's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tricentis.
Male
3/5
Female
4.6/5
Tricentis Product Quality Score by Ethnicity
Tricentis's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tricentis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Tricentis Product Quality Score by Usage
Tricentis's Product Quality score was rated the highest by customers who have used Tricentis's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tricentis Product Quality Score by Industry
Tricentis's Product Quality score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tricentis Pricing
Tricentis ROI & Value For Money
3.1/5
Tricentis has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tricentis' overall ROI score rated by its users and customers.
Tricentis Pricing Plans
Tricentis has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Tricentis?
Small Businesses
Medium Businesses
Quick Insights into Tricentis ROI
Tricentis's ROI score was rated highest by customers who have used Tricentis's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Tricentis ROI the Highest
Ranked Tricentis ROI the Lowest
Tricentis ROI Score by Gender
Female customers rated Tricentis's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tricentis.
Male
2.6/5
Female
4/5
Tricentis ROI Score by Ethnicity
Tricentis's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tricentis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Tricentis ROI Score by Usage
Tricentis's ROI score was rated 4.1 stars by customers who have used Tricentis's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tricentis ROI Score by Industry
Tricentis's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tricentis Customer Satisfaction (CSAT)
Tricentis Customer Satisfaction (CSAT) Score
50 / 100
Tricentis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tricentis Customer Satisfaction
Tricentis's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tricentis' Customer Satisfaction.
Ranked Tricentis Customer Satisfaction the Highest
Tricentis Customer Satisfaction Score by Gender
Tricentis's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tricentis.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Tricentis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tricentis' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tricentis.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Tricentis Customer Satisfaction Score by Industry
Tricentis's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Tricentis Customer Service
3.3/5
Tricentis has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tricentis' overall Customer Service score rated by its users and customers.
About Tricentis's Customer Service
Address
2570 W El Camino Real, #540, Mountain View, CA 94040
Website
http://www.tricentis.com
Phone Number
1-650-383-8329
Quick Insights into Tricentis Customer Service
Tricentis's Customer Service score was rated highest by customers who have used Tricentis's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tricentis' Customer Service score.
Ranked Tricentis Customer Service the Highest
Ranked Tricentis Customer Service the Lowest
Tricentis Customer Service Score by Gender
Female customers rated Tricentis's Customer Service score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tricentis.
Male
2.6/5
Female
4.6/5
Tricentis Customer Service Score by Ethnicity
Tricentis's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tricentis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Tricentis Customer Service Score by Usage
Tricentis's Customer Service score was rated 4.6 stars by customers who have used Tricentis's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tricentis Customer Service Score by Industry
Tricentis's Customer Service score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tricentis as an Employer
2.3/5
Tricentis has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tricentis scored a -1 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Tricentis would recommend the brand to a friend. ENPS measures how likely Tricentis employees would recommend working at Tricentis to a friend.
Net Promoter Score
-1
NPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
