27
NPS
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ConnectWise
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About ConnectWise's Brand
ConnectWise is a software company committed to helping technology solution providers build, manage, and grow their businesses. Among its major competitors, ConnectWise is ranked in 7th place for NPS while Continuum Managed IT Services is 1st, and GoTo is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3/5
Customer Service
ConnectWise CMO
ConnectWise Ranking
- #4 / 4 of its competitors
ConnectWise NPS
ConnectWise's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether ConnectWise's customers would recommend using the product based on a scale of -100 to 100.
ConnectWise Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
ConnectWise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 48 | Apr 2023 | 48 |
Aug 2023 45 | Aug 2023 | 45 |
Sep 2023 41 | Sep 2023 | 41 |
Oct 2023 42 | Oct 2023 | 42 |
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 37 | Feb 2024 | 37 |
Mar 2024 35 | Mar 2024 | 35 |
May 2024 33 | May 2024 | 33 |
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 26 | Aug 2024 | 26 |
Nov 2025 28 | Nov 2025 | 28 |
How Other Brands Compare
ConnectWise is ranked #4 for NPS among its competitors. Continuum Managed IT Services and GoTo come in first and second, with SolarWinds coming in at third.
ConnectWise |  GoTo |  SolarWinds |  Continuum Managed IT Services | |
| Global Ranking | #- | #291 | #- | #- |
| NPS | 27 | 59 | 40 | 82 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Negative | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.22B | $5.60B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConnectWise NPS by Gender
ConnectWise's NPS was rated -42 by Male customers on Comparably.
Male
-42
ConnectWise's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
ConnectWise's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ConnectWise NPS by Ethnicity
ConnectWise's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
ConnectWise NPS by Usage
ConnectWise's NPS was rated the highest by customers who have used ConnectWise's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
ConnectWise NPS vs. Competitors
Compared to its competitors, ConnectWise's NPS is rated right above Kaseya, and is preceded by MAXfocus.
| COMPANY | NPS Score | |
|---|---|---|
| Continuum Managed IT Services | 82 |
| GoTo | 59 |
 | Scoro | 56 |
| SolarWinds | 40 |
 | Autotask | 34 |
 | MAXfocus | 34 |
| ConnectWise | 27 |
 | Kaseya | 11 |
ConnectWise Customer Reviews
Out of the 2 ConnectWise customer reviews 1 was positive and 1 was constructive. ConnectWise customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ConnectWise Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ConnectWise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConnectWise Customer Loyalty Score by Gender
ConnectWise's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
ConnectWise Customer Loyalty Score by Ethnicity
ConnectWise's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ConnectWise.
64
out of 100
Caucasian
ConnectWise Customer Loyalty Score by Usage
ConnectWise's Customer Loyalty score was rated 100% by customers who have used ConnectWise's products/services for 2 to 5 Years.
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ConnectWise Customer Loyalty Score by Industry
ConnectWise's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ConnectWise Customer Loyalty vs. Competitors
Compared to its competitors, ConnectWise's Customer Loyalty score is rated right above Kaseya, and is preceded by GoTo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autotask | 100% |
| GoTo | 88% |
| ConnectWise | 73% |
| Kaseya | 66% |
| SolarWinds | 62% |
| Continuum Managed IT Services | N/A |
| Scoro | N/A |
| MAXfocus | N/A |
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ConnectWise Product Quality
3.8/5
ConnectWise has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ConnectWise Product Information
ConnectWise serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. ConnectWise supports Web and Android devices and offers products for small, medium, and large sized businesses.
ConnectWise’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ConnectWise's product the highest. Reviewers from the Tech industry rated ConnectWise the lowest at 3.4.
- Website
- https://www.connectwise.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Quick Insights into ConnectWise Product Quality
ConnectWise's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked ConnectWise Product Quality the Highest
Ranked ConnectWise Product Quality the Lowest
ConnectWise Product Quality Score by Gender
ConnectWise's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
ConnectWise Product Quality Score by Ethnicity
ConnectWise's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ConnectWise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
ConnectWise Product Quality Score by Usage
ConnectWise's Product Quality score was rated the highest by customers who have used ConnectWise's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ConnectWise Product Quality Score by Industry
ConnectWise's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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ConnectWise Product Quality vs. Competitors
Compared to its competitors, ConnectWise's Product Quality score is rated right above SolarWinds, and is preceded by Autotask.
| COMPANY | Product Quality Score | |
|---|---|---|
| Scoro | 4.5/5 |
| GoTo | 4.4/5 |
| Continuum Managed IT Services | 4.4/5 |
| Autotask | 3.9/5 |
| ConnectWise | 3.8/5 |
| SolarWinds | 3.8/5 |
| MAXfocus | 3.6/5 |
| Kaseya | 3.5/5 |
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ConnectWise Pricing
ConnectWise ROI & Value For Money
3.8/5
ConnectWise has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ConnectWise Pricing Plans
ConnectWise has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, ConnectWise uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from ConnectWise.
Who Uses ConnectWise?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ConnectWise ROI
ConnectWise's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked ConnectWise ROI the Highest
Ranked ConnectWise ROI the Lowest
ConnectWise ROI Score by Gender
ConnectWise's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
ConnectWise ROI Score by Ethnicity
ConnectWise's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ConnectWise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
ConnectWise ROI Score by Usage
ConnectWise's ROI score was rated 2.5 stars by customers who have used ConnectWise's products/services for 2 to 5 Years.
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ConnectWise ROI Score by Industry
ConnectWise's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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ConnectWise Pricing vs. Competitors
Compared to its competitors, ConnectWise's ROI score is rated right above MAXfocus, and is preceded by SolarWinds.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| Scoro | 4.4/5 |
| Continuum Managed IT Services | 4.2/5 |
| SolarWinds | 3.8/5 |
| ConnectWise | 3.8/5 |
| MAXfocus | 3.8/5 |
| Autotask | 3.6/5 |
| Kaseya | 3.3/5 |
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ConnectWise Customer Satisfaction (CSAT)
ConnectWise Customer Satisfaction (CSAT) Score
52 / 100
ConnectWise has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ConnectWise Customer Satisfaction
ConnectWise's Customer Satisfaction score was rated highest by customers who have used ConnectWise's products/services for 2 to 5 Years.
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Ranked ConnectWise Customer Satisfaction the Highest
ConnectWise Customer Satisfaction Score by Gender
ConnectWise's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
ConnectWise Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ConnectWise's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
ConnectWise Customer Satisfaction Score by Usage
ConnectWise's Customer Satisfaction score was rated 66 points by customers who have used ConnectWise's products/services for 2 to 5 Years.
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ConnectWise Customer Satisfaction Score by Industry
ConnectWise's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}ConnectWise Customer Satisfaction vs. Competitors
Compared to its competitors, ConnectWise's Customer Satisfaction score is rated right above Continuum Managed IT Services, and is preceded by SolarWinds.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoTo | 89% |
| Kaseya | 59% |
| SolarWinds | 52% |
| ConnectWise | 52% |
| Continuum Managed IT Services | 0% |
| Scoro | 0% |
| Autotask | 0% |
| MAXfocus | 0% |
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ConnectWise Customer Service
3/5
ConnectWise has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ConnectWise's Customer Service
Address
4110 George Road Suite 200, Tampa, FL 33634
Website
https://www.connectwise.com/
Phone Number
813.463.4700
Quick Insights into ConnectWise Customer Service
ConnectWise's Customer Service score was rated highest by customers who have used ConnectWise's products/services for 2 to 5 Years.
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Ranked ConnectWise Customer Service the Highest
ConnectWise Customer Service Score by Gender
ConnectWise's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
ConnectWise Customer Service Score by Ethnicity
ConnectWise's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ConnectWise.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
ConnectWise Customer Service Score by Usage
ConnectWise's Customer Service score was rated 3 stars by customers who have used ConnectWise's products/services for 2 to 5 Years.
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ConnectWise Customer Service Score by Industry
ConnectWise's Customer Service score was rated 2.6 stars by Tech industry customers.
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ConnectWise Customer Service vs. Competitors
Compared to its competitors, ConnectWise's Customer Service score is rated right below SolarWinds.
| COMPANY | Customer Service Score | |
|---|---|---|
| Continuum Managed IT Services | 5/5 |
| Scoro | 5/5 |
| GoTo | 4.3/5 |
| Autotask | 3.7/5 |
| MAXfocus | 3.7/5 |
| Kaseya | 3.2/5 |
| SolarWinds | 3.1/5 |
| ConnectWise | 3/5 |
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ConnectWise as an Employer
4.5/5
ConnectWise has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ConnectWise scored a 27 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of ConnectWise would recommend the brand to a friend. ENPS measures how likely ConnectWise employees would recommend working at ConnectWise to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
