34
NPS
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Brand Page
Autotask
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About Autotask's Brand
Autotask provides hosted IT business management software that streamlines and optimizes business processes.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Autotask NPS
Autotask's Net Promoter Score (NPS) is a 34 with 59% Promoters, 16% Passives, and 25% Detractors. Net Promoter Score tracks whether Autotask's customers would recommend using the product based on a scale of -100 to 100.
Autotask Overall NPS
| 59% | Promoters |
|---|---|
| 16% | Passives |
| 25% | Detractors |
Autotask NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Mar 2024 34 | Mar 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autotask NPS by Usage
Autotask's NPS was rated the highest by customers who have used Autotask's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
Autotask Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Autotask users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autotask Product Quality
3.9/5
Autotask has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Autotask's overall Product Quality score rated by its users and customers.
Autotask Product Information
Autotask serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Autotask supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Autotask’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Autotask's product the highest. Reviewers from the Agriculture & Farming industry rated Autotask the lowest at 3.
- Website
- http://www.autotask.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Dutch
German
Spanish
Product Type
Contract Management Software
System Administration Software
Professional Services Software
Professional Services Automation (PSA) Software
Business Management Software
IT Service Management (ITSM) Software
IT Project Management Software
Quick Insights into Autotask Product Quality
Autotask's Product Quality score was rated highest by customers who have used Autotask's products/services for 5 to 10 Years, and rated lowest by customers from the Agriculture & Farming industry.
Sign Up to unlock insights into how customers have ranked Autotask's Product Quality.
Ranked Autotask Product Quality the Highest
Ranked Autotask Product Quality the Lowest
Autotask Product Quality Score by Usage
Autotask's Product Quality score was rated the highest by customers who have used Autotask's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Autotask Product Quality Score by Industry
Autotask's Product Quality score was rated the highest by Tech industry customers, and the lowest by Agriculture & Farming industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Autotask Pricing
Autotask ROI & Value For Money
3.6/5
Autotask has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Autotask's overall ROI score rated by its users and customers.
Autotask Pricing Plans
Autotask has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Autotask?
Small Businesses
Medium Businesses
Large Enterprises
Autotask Customer Service
3.7/5
Autotask has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Autotask's Customer Service
Address
26 Tech Valley Drive, Suite 2, East Greenbush, NY
Website
http://www.autotask.com
Phone Number
5187203500
Autotask as an Employer
3.7/5
Autotask has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Autotask scored a 34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Autotask would recommend the brand to a friend. ENPS measures how likely Autotask employees would recommend working at Autotask to a friend.
Net Promoter Score
34
NPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
