11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kaseya
Marketing or Exec? Claim Your Free Account
About Kaseya's Brand
Kaseya® is the leading global provider of AI-powered IT management and cybersecurity software. Its Kaseya 365 platform is purpose-built to meet the demands of multifunctional IT professionals, offering a unified solution to manage infrastructure, secure endpoints, back up critical data, and streamline operations.
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Kaseya CMO
Kaseya NPS
Kaseya's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Kaseya's customers would recommend using the product based on a scale of -100 to 100.
Kaseya Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Kaseya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 10 | Jul 2024 | 10 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Jan 2025 11 | Jan 2025 | 11 |
Feb 2025 11 | Feb 2025 | 11 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 11 | Apr 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Jun 2025 11 | Jun 2025 | 11 |
Aug 2025 13 | Aug 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaseya NPS by Gender
Kaseya's NPS was rated -4 by Male customers on Comparably.
Male
-4
Kaseya's NPS was rated -4 by Male customers on Comparably.
46%
Promoters
4%
Passives
50%
Detractors
Female
N/A
Kaseya's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kaseya NPS by Ethnicity
Kaseya's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
African American/Black 20 | African American/Black | 20 |
Other 34 | Other | 34 |
Kaseya NPS by Age
Kaseya's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Kaseya NPS by Usage
Kaseya's NPS was rated the highest by customers who have used Kaseya's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years 31 | 1 to 2 Years | 31 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years 34 | Over 10 Years | 34 |
Kaseya Customer Reviews
Out of the 8 Kaseya customer reviews 4 were positive and 4 were constructive. Kaseya customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kaseya Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Kaseya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kaseya Customer Loyalty Score by Gender
Kaseya's Customer Loyalty score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kaseya.
Male
63%
Yes
Female
N/A
Yes
Kaseya Customer Loyalty Score by Ethnicity
Kaseya's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kaseya.
33
out of 100
Caucasian
82
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Other
Kaseya Customer Loyalty Score by Age
Kaseya's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kaseya.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 55% | 26-30 | 55% |
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
41-45 78% | 41-45 | 78% |
46-50 55% | 46-50 | 55% |
51-55 33% | 51-55 | 33% |
Kaseya Customer Loyalty Score by Usage
Kaseya's Customer Loyalty score was rated the highest by customers who have used Kaseya's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kaseya Customer Loyalty Score by Industry
Kaseya's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kaseya Product Quality
3.5/5
Kaseya has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaseya's overall Product Quality score rated by its users and customers.
Kaseya Product Information
Kaseya serves markets in the United States, Asia, Europe, Australia, Canada, India, United Kingdom, Latin America, Germany, and Mexico. Kaseya supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Kaseya’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Kaseya's product the highest. Reviewers from the Tech industry rated Kaseya the lowest at 3.1.
- Website
- https://www.kaseya.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Quick Insights into Kaseya Product Quality
Kaseya's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kaseya's Product Quality.
Ranked Kaseya Product Quality the Highest
Ranked Kaseya Product Quality the Lowest
Kaseya Product Quality Score by Gender
Kaseya's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kaseya.
Male
3.2/5
Female
N/A
Kaseya Product Quality Score by Ethnicity
Kaseya's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kaseya.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.8 | African American/Black | 4.8 |
Other 3.5 | Other | 3.5 |
Kaseya Product Quality Score by Age
Kaseya's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kaseya.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3 | 51-55 | 3 |
Kaseya Product Quality Score by Usage
Kaseya's Product Quality score was rated the highest by customers who have used Kaseya's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kaseya Product Quality Score by Industry
Kaseya's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kaseya Pricing
Kaseya ROI & Value For Money
3.3/5
Kaseya has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaseya's overall ROI score rated by its users and customers.
Kaseya Pricing Plans
Kaseya has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from Kaseya.
Who Uses Kaseya?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Kaseya ROI
Kaseya's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Kaseya's ROI score.
Ranked Kaseya ROI the Highest
Ranked Kaseya ROI the Lowest
Kaseya ROI Score by Gender
Kaseya's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kaseya.
Male
2.5/5
Female
N/A
Kaseya ROI Score by Ethnicity
Kaseya's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kaseya.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.3 | Other | 3.3 |
Kaseya ROI Score by Age
Kaseya's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kaseya.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2 | 31-35 | 2 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.5 | 51-55 | 2.5 |
Kaseya ROI Score by Usage
Kaseya's ROI score was rated the highest by customers who have used Kaseya's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kaseya ROI Score by Industry
Kaseya's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kaseya Customer Satisfaction (CSAT)
Kaseya Customer Satisfaction (CSAT) Score
59 / 100
Kaseya has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kaseya Customer Satisfaction
Kaseya's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Kaseya's Customer Satisfaction.
Ranked Kaseya Customer Satisfaction the Highest
Ranked Kaseya Customer Satisfaction the Lowest
Kaseya Customer Satisfaction Score by Gender
Kaseya's Customer Satisfaction score was rated 53 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kaseya.
53 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 33% |
Kaseya Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kaseya's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kaseya.
42 / 100
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Kaseya's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kaseya.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Kaseya's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kaseya.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Kaseya's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kaseya.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Kaseya Customer Satisfaction Score by Age
Kaseya's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kaseya.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% |
Kaseya Customer Satisfaction Score by Usage
Kaseya's Customer Satisfaction score was rated the highest by customers who have used Kaseya's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kaseya Customer Satisfaction Score by Industry
Kaseya's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kaseya Customer Satisfaction Score by Industry",
"text": "Kaseya's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Kaseya's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Kaseya's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Kaseya Customer Service
3.2/5
Kaseya has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaseya's overall Customer Service score rated by its users and customers.
About Kaseya's Customer Service
Address
701 Brickell Ave, Miami, FL 33131
Website
https://www.kaseya.com
Phone Number
(877) 926-0001
Kaseya's Social Links
Quick Insights into Kaseya Customer Service
Kaseya's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kaseya's Customer Service score.
Ranked Kaseya Customer Service the Highest
Ranked Kaseya Customer Service the Lowest
Kaseya Customer Service Score by Gender
Kaseya's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kaseya.
Male
2.9/5
Female
N/A
Kaseya Customer Service Score by Ethnicity
Kaseya's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kaseya.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 4.2 | African American/Black | 4.2 |
Other 3.5 | Other | 3.5 |
Kaseya Customer Service Score by Age
Kaseya's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kaseya.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.7 | 51-55 | 2.7 |
Kaseya Customer Service Score by Usage
Kaseya's Customer Service score was rated the highest by customers who have used Kaseya's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kaseya Customer Service Score by Industry
Kaseya's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kaseya as an Employer
4.0/5
Kaseya has a 4.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Kaseya scored a 11 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaseya would recommend the brand to a friend. ENPS measures how likely Kaseya employees would recommend working at Kaseya to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
