34
NPS
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MAXfocus
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About MAXfocus' Brand
MAXfocus is the platform of choice for the world’s largest community of managed service providers.
Brand at a Glance
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
MAXfocus NPS
MAXfocus's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MAXfocus's customers would recommend using the product based on a scale of -100 to 100.
MAXfocus Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MAXfocus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAXfocus Product Quality
3.6/5
MAXfocus has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MAXfocus Product Information
MAXfocus serves markets in the United States, Europe, Australia, and Canada. MAXfocus supports iOS devices and offers products for small, medium, and large sized businesses.
MAXfocus’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MAXfocus's product the highest.
- Website
- https://www.maxfocus.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Social
Languages Supported
English
Product Type
System Administration Software
Remote Support Software
Managed Service Providers (MSP) Software
Quick Insights into MAXfocus Product Quality
MAXfocus's Product Quality score was rated highest by customers from the Tech industry.
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Ranked MAXfocus Product Quality the Highest
MAXfocus Product Quality Score by Industry
MAXfocus's Product Quality score was rated 4.7 stars by Tech industry customers.
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MAXfocus Pricing
MAXfocus ROI & Value For Money
3.8/5
MAXfocus has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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MAXfocus Pricing Plans
MAXfocus has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses MAXfocus?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MAXfocus ROI
MAXfocus's ROI score was rated highest by customers from the Tech industry.
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Ranked MAXfocus ROI the Highest
MAXfocus ROI Score by Industry
MAXfocus's ROI score was rated 4.3 stars by Tech industry customers.
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MAXfocus Customer Service
3.7/5
MAXfocus has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MAXfocus's Customer Service
Website
https://www.maxfocus.com/
MAXfocus as an Employer
Consumer vs. Employees
MAXfocus scored a 34 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MAXfocus would recommend the brand to a friend. ENPS measures how likely MAXfocus employees would recommend working at MAXfocus to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
