0
NPS
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LiveAction
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About LiveAction's Brand
Originally developed for the US DOD, LiveAction is an network visualization platform with deep analytics and network management capabilities Among its major competitors, LiveAction is ranked in 2nd place for NPS while New Relic is 1st, and CA Technologies is 3rd.Their current valuation is $150.00M
Brand at a Glance
2.5/5
Product Quality
3.5/5
Pricing
LiveAction Ranking
- #2 / 4 of its competitors
LiveAction NPS
LiveAction's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether LiveAction's customers would recommend using the product based on a scale of -100 to 100.
LiveAction Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
LiveAction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
LiveAction is ranked second for NPS among its competitors. New Relic and CA Technologies come in first and third, with SevOne coming in at #4. Among those competitors, it is the second most valued company behind New Relic.
LiveAction |  New Relic |  SevOne |  CA Technologies | |
| Global Ranking | #- | #592 | #- | #- |
| NPS | 0 | 42 | -34 | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $3.99B | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveAction NPS vs. Competitors
Compared to its competitors, LiveAction's NPS is rated right above CA Technologies, and is preceded by New Relic.
| COMPANY | NPS Score | |
|---|---|---|
| New Relic | 42 |
| LiveAction | 0 |
| CA Technologies | -33 |
| SevOne | -34 |
LiveAction Product Quality
2.5/5
LiveAction has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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LiveAction Product Information
LiveAction’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://liveaction.com/
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Government & Legal
Hardware and Devices
SaaS
LiveAction Product Quality vs. Competitors
Compared to its competitors, LiveAction's Product Quality score is rated right below CA Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| New Relic | 4.1/5 |
| SevOne | 4/5 |
| CA Technologies | 3.4/5 |
| LiveAction | 2.5/5 |
Unlock LiveAction Product Quality vs. Competitors Data
VS
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LiveAction Pricing
LiveAction ROI & Value For Money
3.5/5
LiveAction has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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LiveAction Pricing vs. Competitors
Compared to its competitors, LiveAction's ROI score is rated right below CA Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| SevOne | 4/5 |
| New Relic | 3.8/5 |
| CA Technologies | 3.5/5 |
| LiveAction | 3.5/5 |
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LiveAction Customer Satisfaction (CSAT)
LiveAction Customer Satisfaction (CSAT) Score
100 / 100
LiveAction has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LiveAction Customer Satisfaction vs. Competitors
Compared to its competitors, LiveAction's Customer Satisfaction score is rated right above New Relic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LiveAction | 100% |
| New Relic | 87% |
| SevOne | 66% |
| CA Technologies | 20% |
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LiveAction as an Employer
3.9/5
LiveAction has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LiveAction scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveAction would recommend the brand to a friend. ENPS measures how likely LiveAction employees would recommend working at LiveAction to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
