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NPS
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Conviva
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About Conviva's Brand
The Real-Time Measurement and Intelligence Platform for Streaming TV
Brand at a Glance
84%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Conviva NPS
Conviva's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Conviva's customers would recommend using the product based on a scale of -100 to 100.
Conviva Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Conviva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 60 | May 2022 | 60 |
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 15 | Feb 2023 | 15 |
Apr 2023 25 | Apr 2023 | 25 |
Sep 2023 11 | Sep 2023 | 11 |
Apr 2024 20 | Apr 2024 | 20 |
Jan 2025 9 | Jan 2025 | 9 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conviva NPS by Ethnicity
Conviva's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Conviva Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Conviva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conviva Customer Loyalty Score by Ethnicity
Conviva's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Conviva.
100
out of 100
Caucasian
Conviva Product Quality
3.1/5
Conviva has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Conviva Product Information
Conviva’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.conviva.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Content
Media
SaaS
Quick Insights into Conviva Product Quality
Conviva's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conviva's Product Quality.
Ranked Conviva Product Quality the Highest
Conviva Product Quality Score by Ethnicity
Conviva's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Conviva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Conviva Pricing
Conviva ROI & Value For Money
3.3/5
Conviva has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Conviva ROI
Conviva's ROI score was rated highest by Caucasian customers.
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Ranked Conviva ROI the Highest
Conviva ROI Score by Ethnicity
Conviva's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Conviva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Conviva Customer Satisfaction (CSAT)
Conviva Customer Satisfaction (CSAT) Score
50 / 100
Conviva has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Conviva Customer Satisfaction
Conviva's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conviva's Customer Satisfaction.
Ranked Conviva Customer Satisfaction the Highest
Conviva Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Conviva's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Conviva.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Conviva Customer Service
3.3/5
Conviva has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Conviva's Customer Service
Address
989 E Hillsdale Blvd #400, San Mateo, CA 94404
Website
http://www.conviva.com
Phone Number
(650) 401-8282
Quick Insights into Conviva Customer Service
Conviva's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conviva's Customer Service score.
Ranked Conviva Customer Service the Highest
Conviva Customer Service Score by Ethnicity
Conviva's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Conviva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Conviva as an Employer
4.2/5
Conviva has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Conviva scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Conviva would recommend the brand to a friend. ENPS measures how likely Conviva employees would recommend working at Conviva to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
