-34
NPS
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Cribl
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About Cribl's Brand
Cribl, the AI Platform for Telemetry, empowers enterprises to manage and analyze telemetry for both humans and agents. Trusted by organizations worldwide, including half of the Fortune 100, Cribl bridges the gap between AI ambition and infrastructure reality. No lock-in. No data loss. No compromises. Cribl’s vendor-agnostic platform ensures data remains portable and interoperable. By cost-effectively handling increasing data volume and variety without delay, Cribl gives enterprises the choice, control, and flexibility to build what’s next. Founded in 2018, Cribl is a remote-first workforce with an office in San Francisco, CA.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Cribl NPS
Cribl's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Cribl's customers would recommend using the product based on a scale of -100 to 100.
Cribl Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Cribl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cribl Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cribl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cribl Product Quality
1.5/5
Cribl has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cribl's overall Product Quality score rated by its users and customers.
Cribl Product Information
Cribl’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://cribl.io/
- Company Size
- 501-1,000 Employees
Industry
Tech
Cribl Pricing
Cribl ROI & Value For Money
2.7/5
Cribl has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cribl's overall ROI score rated by its users and customers.
Cribl Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cribl Customer Service
1.5/5
Cribl has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cribl's overall Customer Service score rated by its users and customers.
About Cribl's Customer Service
Address
22 4th Street, Suite 1300, San Francisco, CA 94103
Website
https://cribl.io/
Phone Number
415-992-6301
Cribl's Social Links
Cribl as an Employer
4.8/5
Cribl has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cribl scored a -34 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Cribl would recommend the brand to a friend. ENPS measures how likely Cribl employees would recommend working at Cribl to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 84% | Promoters |
|---|---|
| 14% | Passive |
| 2% | Detractors |
