-100
NPS
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honeycomb.io
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About honeycomb.io's Brand
Observability for software engineers. Among its major competitors, honeycomb.io is ranked in 6th place for NPS while Elastic is 1st, and Splunk is 2nd.Their current valuation is $70.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
honeycomb.io Ranking
- #4 / 4 of its competitors
honeycomb.io NPS
honeycomb.io's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether honeycomb.io's customers would recommend using the product based on a scale of -100 to 100.
honeycomb.io Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
honeycomb.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
honeycomb.io is ranked #4 for NPS among its competitors. Splunk and New Relic come in first and second, with AppDynamics coming in at third. Among those competitors, it is the lowest valued company behind AppDynamics.
honeycomb.io |  Splunk |  AppDynamics |  New Relic | |
| Global Ranking | #- | #458 | #549 | #592 |
| NPS | -100 | 45 | 22 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $70.00M | $22.65B | $222.59B | $3.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
honeycomb.io NPS vs. Competitors
Compared to its competitors, honeycomb.io's NPS is rated right below Lightstep.
| COMPANY | NPS Score | |
|---|---|---|
 | Elastic | 50 |
| Splunk | 45 |
| New Relic | 42 |
 | Datadog | 29 |
| AppDynamics | 22 |
 | ClearStory Data | N/A |
 | Lytics | N/A |
 | Lightstep | N/A |
| honeycomb.io | -100 |
honeycomb.io Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of honeycomb.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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honeycomb.io Customer Loyalty vs. Competitors
Compared to its competitors, honeycomb.io's Customer Loyalty score is rated right above ClearStory Data, and is preceded by Datadog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| AppDynamics | 80% |
| Elastic | 78% |
| New Relic | 78% |
| Datadog | 78% |
| honeycomb.io | 10% |
| ClearStory Data | N/A |
| Lytics | N/A |
| Lightstep | N/A |
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honeycomb.io Product Quality
1.5/5
honeycomb.io has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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honeycomb.io Product Information
honeycomb.io’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://honeycomb.io
- Company Size
- 51-200 Employees
Industry
Tech
honeycomb.io Product Quality vs. Competitors
Compared to its competitors, honeycomb.io's Product Quality score is rated right above ClearStory Data, and is preceded by AppDynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Datadog | 4.1/5 |
| Elastic | 4.1/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| honeycomb.io | 1.5/5 |
| ClearStory Data | N/A |
| Lytics | N/A |
| Lightstep | N/A |
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honeycomb.io Pricing
honeycomb.io ROI & Value For Money
1.5/5
honeycomb.io has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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honeycomb.io Pricing vs. Competitors
Compared to its competitors, honeycomb.io's ROI score is rated right above ClearStory Data, and is preceded by New Relic.
| COMPANY | Pricing Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| AppDynamics | 4/5 |
| New Relic | 3.8/5 |
| honeycomb.io | 1.5/5 |
| ClearStory Data | N/A |
| Lytics | N/A |
| Lightstep | N/A |
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honeycomb.io Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
honeycomb.io Customer Satisfaction vs. Competitors
Compared to its competitors, honeycomb.io's Customer Satisfaction score is rated right above ClearStory Data, and is preceded by AppDynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| Splunk | 78% |
| Elastic | 74% |
| Datadog | 74% |
| AppDynamics | 74% |
| honeycomb.io | 0% |
| ClearStory Data | 0% |
| Lytics | 0% |
| Lightstep | 0% |
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honeycomb.io Customer Service
1.5/5
honeycomb.io has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About honeycomb.io's Customer Service
Address
233 Sansome St, San Francisco, CA 94104
Website
http://honeycomb.io
honeycomb.io's Social Links
honeycomb.io Customer Service vs. Competitors
Compared to its competitors, honeycomb.io's Customer Service score is rated right above ClearStory Data, and is preceded by AppDynamics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| Elastic | 4/5 |
| New Relic | 3.9/5 |
| AppDynamics | 3.7/5 |
| honeycomb.io | 1.5/5 |
| ClearStory Data | N/A |
| Lytics | N/A |
| Lightstep | N/A |
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honeycomb.io as an Employer
4.8/5
honeycomb.io has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
honeycomb.io scored a -100 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of honeycomb.io would recommend the brand to a friend. ENPS measures how likely honeycomb.io employees would recommend working at honeycomb.io to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 91% | Promoters |
|---|---|
| 6% | Passive |
| 3% | Detractors |
