100
NPS
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Chronosphere
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About Chronosphere's Brand
Chronosphere is the provider of the only observability platform that puts engineering organizations back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence. Teams at startups to well-known global brands in the Fortune 500 around the world trust Chronosphere to help them operate scalable, highly available and resilient applications. Chronosphere is looking for trailblazers who are experts in their space and are passionate about creating meaningful solutions for engineers and digital businesses. Chronosphere is a series C startup with more than $343M in funding and a $1B+ valuation. We’re a remote-first company, backed by Greylock, Lux Capital, General Atlantic, Addition and Founders Fund. Among its major competitors, Chronosphere is ranked in 1st place for NPS while Datadog is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Chronosphere Ranking
- #1 / 2 of its competitors
Chronosphere NPS
Chronosphere's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Chronosphere's customers would recommend using the product based on a scale of -100 to 100.
Chronosphere Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Chronosphere NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Chronosphere is ranked first for NPS among its competitors. Datadog comes in second.
Chronosphere |  Datadog | |
| Global Ranking | #- | #699 |
| NPS | 100 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $19.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chronosphere NPS vs. Competitors
Compared to its competitors, Chronosphere's NPS is rated right above Datadog.
| COMPANY | NPS Score | |
|---|---|---|
| Chronosphere | 100 |
| Datadog | 29 |
Chronosphere Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chronosphere users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chronosphere Customer Loyalty vs. Competitors
Compared to its competitors, Chronosphere's Customer Loyalty score is rated right above Datadog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chronosphere | 100% |
| Datadog | 78% |
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Chronosphere Product Quality
4/5
Chronosphere has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chronosphere Product Information
Chronosphere’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.chronosphere.io/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Chronosphere Product Quality vs. Competitors
Compared to its competitors, Chronosphere's Product Quality score is rated right below Datadog.
| COMPANY | Product Quality Score | |
|---|---|---|
| Datadog | 4.1/5 |
| Chronosphere | 4/5 |
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Chronosphere Pricing
Chronosphere ROI & Value For Money
5/5
Chronosphere has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Chronosphere Pricing vs. Competitors
Compared to its competitors, Chronosphere's ROI score is rated right above Datadog.
| COMPANY | Pricing Score | |
|---|---|---|
| Chronosphere | 5/5 |
| Datadog | 4.1/5 |
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Chronosphere Customer Satisfaction (CSAT)
Chronosphere Customer Satisfaction (CSAT) Score
100 / 100
Chronosphere has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chronosphere Customer Satisfaction vs. Competitors
Compared to its competitors, Chronosphere's Customer Satisfaction score is rated right above Datadog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chronosphere | 100% |
| Datadog | 74% |
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Chronosphere Customer Service
5/5
Chronosphere has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Chronosphere's Customer Service
Address
175 Varick Street 4th Floor, New York City, NY 10014
Website
https://www.chronosphere.io/
Chronosphere's Social Links
Chronosphere Customer Service vs. Competitors
Compared to its competitors, Chronosphere's Customer Service score is rated right above Datadog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chronosphere | 5/5 |
| Datadog | 4.1/5 |
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Chronosphere as an Employer
4.7/5
Chronosphere has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chronosphere scored a 100 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Chronosphere would recommend the brand to a friend. ENPS measures how likely Chronosphere employees would recommend working at Chronosphere to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 72% | Promoters |
|---|---|
| 21% | Passive |
| 7% | Detractors |
