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Cherwell Software
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About Cherwell Software's Brand

Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. Among its major competitors, Cherwell Software is ranked in 2nd place for NPS while CA Technologies is 1st, and ServiceNow is 3rd. Overall, Cherwell Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $750.00M

Brand at a Glance

65%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
2.8/5
Customer Service
Cherwell Software CMO
  Cherwell Software CMO

Scott Gainey

Scott Gainey serves as Cherwell's Chief Marketing Officer (CMO), driving all marketing activities aimed at increasing the company's brand within the enterprise service management market, while accelerating pipeline and revenue growth through close collaboration with sales. Scott came to Cherwell with over 22 years of experience gained while serving in CMO and other leadership positions for some of the most innovative and disruptive technology companies including Palo Alto Networks, Cisco, NetApp, Veritas Software, and Sun Microsystems.

Cherwell Software Ranking

Cherwell Software NPS

Cherwell Software's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Cherwell Software's customers would recommend using the product based on a scale of -100 to 100.

Cherwell Software Overall NPS

45
NPS
65%Promoters
15%Passives
20%Detractors
Cherwell Software Overall NPS

Cherwell Software NPS Trend

-100
-50
0
50
100
Apr 2020
-100
Apr 2020-100
Jul 2020
-100
Jul 2020-100
Aug 2020
47
Aug 202047
Dec 2020
48
Dec 202048
Apr 2021
46
Apr 202146

How Other Brands Compare

Cherwell Software is ranked second for NPS among its competitors. CA Technologies and ServiceNow come in first and third, with BMC Software coming in at #4. Among those competitors, it is the lowest valued company behind ServiceNow.

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Cherwell Software's Logo
Cherwell Software
ServiceNow's Logo
ServiceNow
BMC Software's Logo
BMC Software
CA Technologies' Logo
CA Technologies
Global Ranking#-#331#-#-
NPS45441375
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-Neutral-
Valuation Updated every 24 hours for public companies$750.00M$90.07B$1.36B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cherwell Software NPS by Usage

Cherwell Software's NPS was rated the highest by customers who have used Cherwell Software's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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-100
-50
0
50
100
1 to 2 Years
45
1 to 2 Years45
2 to 5 Years
37
2 to 5 Years37
5 to 10 Years
62
5 to 10 Years62

Cherwell Software NPS vs. Competitors

Compared to its competitors, Cherwell Software's NPS is rated right above ServiceNow, and is preceded by CA Technologies.

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Cherwell Software Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of Cherwell Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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65
65%
35
35%
Cherwell Software Customer Loyalty

Cherwell Software Customer Loyalty vs. Competitors

Compared to its competitors, Cherwell Software's Customer Loyalty score is rated right below BMC Software.

COMPANYCustomer Loyalty Score
CA Technologies100%
ServiceNow90%
ivanti81%
BMC Software70%
Cherwell Software65%

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Cherwell Software Product Quality

4.1/5

Cherwell Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Cherwell Software Product Information

Cherwell Software serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Germany. Cherwell Software supports Web devices and offers products for small, medium, and large sized businesses.

Cherwell Software’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Cherwell Software's product the highest. Reviewers from the Consumer Goods industry rated Cherwell Software the lowest at 3.3.

Website
https://www.cherwell.com
Company Size
501-1,000 Employees

Industry

Tech
Business Services
Enterprise
Productivity

Languages Supported

English

Product Type

Project Portfolio Management Software
IT Service Management (ITSM) Software
IT Asset Management Software

Quick Insights into Cherwell Software Product Quality

Cherwell Software's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Cherwell Software's products/services for 1 to 2 Years.

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Ranked Cherwell Software Product Quality the Highest

Aerospace and Aviation
4.7
Less than 1 Year
4.3

Ranked Cherwell Software Product Quality the Lowest

Consumer Goods
3.3
1 to 2 Years
3.1

Cherwell Software Product Quality Score by Usage

Cherwell Software's Product Quality score was rated the highest by customers who have used Cherwell Software's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.1
2 to 5 Years
4.2

Cherwell Software Product Quality Score by Industry

Cherwell Software's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.

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Tech
3.6
Aerospace and Aviation
4.7
Banking and Financial Services
4.3
Consumer Goods
3.3
Environmental Services
4.7
Healthcare, Hospitals and Medicine
4.2
Wholesale
4.7
Government & Legal
4.4

Cherwell Software Product Quality vs. Competitors

Compared to its competitors, Cherwell Software's Product Quality score is rated right above ivanti, and is preceded by ServiceNow.

COMPANYProduct Quality Score
CA Technologies4.5/5
ServiceNow4.3/5
Cherwell Software4.1/5
ivanti3.9/5
BMC Software3.9/5

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Cherwell Software Pricing

Cherwell Software ROI & Value For Money

4/5

Cherwell Software has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Cherwell Software Pricing Plans

Cherwell Software has a pricing structure that accommodates small, medium, and large businesses. Starting from $189/month, Cherwell Software uses a subscription model. For the users that are not ready to commit yet, Cherwell Software also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Cherwell Software.

Who Uses Cherwell Software?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Cherwell Software ROI

Cherwell Software's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.

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Ranked Cherwell Software ROI the Highest

Banking and Financial Services
4.4

Ranked Cherwell Software ROI the Lowest

Tech
3.6

Cherwell Software ROI Score by Industry

Cherwell Software's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
3.6
Banking and Financial Services
4.4
Education
4.4
Healthcare, Hospitals and Medicine
4.4

Cherwell Software Pricing vs. Competitors

Compared to its competitors, Cherwell Software's ROI score is rated right above ivanti, and is preceded by ServiceNow.

COMPANYPricing Score
CA Technologies4.2/5
ServiceNow4.1/5
Cherwell Software4/5
ivanti3.7/5
BMC Software3.5/5

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Cherwell Software Customer Service

2.8/5

Cherwell Software has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About Cherwell Software's Customer Service

Address

10125 Federal Dr #100, Colorado Springs, CO 80908, Colorado Springs, CO 80908


Website

https://www.cherwell.com


Phone Number

(719) 386-7000

Cherwell Software Customer Service vs. Competitors

Compared to its competitors, Cherwell Software's Customer Service score is rated right below BMC Software.

COMPANYCustomer Service Score
CA Technologies4.2/5
ServiceNow4.2/5
ivanti3.7/5
BMC Software3.6/5
Cherwell Software2.8/5

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Cherwell Software as an Employer

4.6/5

Cherwell Software has a 4.6/5 stars for its overall company culture rated by their employees

  Cherwell Software CEO
top
5%
CEO of Cherwell Software

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cherwell Software scored a 45 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Cherwell Software would recommend the brand to a friend. ENPS measures how likely Cherwell Software employees would recommend working at Cherwell Software to a friend.

Net Promoter Score

45
NPS Score
65%Promoters
15%Passive
20%Detractors

Employee Net Promoter Score

50
eNPS Score
62%Promoters
26%Passive
12%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty