45
NPS
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Cherwell Software
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About Cherwell Software's Brand
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. Among its major competitors, Cherwell Software is ranked in 2nd place for NPS while CA Technologies is 1st, and ServiceNow is 3rd. Overall, Cherwell Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $750.00M
Brand at a Glance
65%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
2.8/5
Customer Service
Cherwell Software CMO
Scott Gainey
Scott Gainey serves as Cherwell's Chief Marketing Officer (CMO), driving all marketing activities aimed at increasing the company's brand within the enterprise service management market, while accelerating pipeline and revenue growth through close collaboration with sales. Scott came to Cherwell with over 22 years of experience gained while serving in CMO and other leadership positions for some of the most innovative and disruptive technology companies including Palo Alto Networks, Cisco, NetApp, Veritas Software, and Sun Microsystems.
Cherwell Software Ranking
- #2 / 4 of its competitors
Cherwell Software NPS
Cherwell Software's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Cherwell Software's customers would recommend using the product based on a scale of -100 to 100.
Cherwell Software Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
Cherwell Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 47 | Aug 2020 | 47 |
Dec 2020 48 | Dec 2020 | 48 |
Apr 2021 46 | Apr 2021 | 46 |
How Other Brands Compare
Cherwell Software is ranked second for NPS among its competitors. CA Technologies and ServiceNow come in first and third, with BMC Software coming in at #4. Among those competitors, it is the lowest valued company behind ServiceNow.
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Cherwell Software |  ServiceNow |  BMC Software |  CA Technologies | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 45 | 44 | 13 | 75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $750.00M | $90.07B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cherwell Software NPS by Usage
Cherwell Software's NPS was rated the highest by customers who have used Cherwell Software's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Cherwell Software NPS vs. Competitors
Compared to its competitors, Cherwell Software's NPS is rated right above ServiceNow, and is preceded by CA Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| CA Technologies | 75 |
| Cherwell Software | 45 |
| ServiceNow | 44 |
 | ivanti | 36 |
| BMC Software | 13 |
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Cherwell Software Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Cherwell Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cherwell Software Customer Loyalty vs. Competitors
Compared to its competitors, Cherwell Software's Customer Loyalty score is rated right below BMC Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CA Technologies | 100% |
| ServiceNow | 90% |
| ivanti | 81% |
| BMC Software | 70% |
| Cherwell Software | 65% |
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Cherwell Software Product Quality
4.1/5
Cherwell Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cherwell Software Product Information
Cherwell Software serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Germany. Cherwell Software supports Web devices and offers products for small, medium, and large sized businesses.
Cherwell Software’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Cherwell Software's product the highest. Reviewers from the Consumer Goods industry rated Cherwell Software the lowest at 3.3.
- Website
- https://www.cherwell.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Languages Supported
English
Product Type
Project Portfolio Management Software
IT Service Management (ITSM) Software
IT Asset Management Software
Quick Insights into Cherwell Software Product Quality
Cherwell Software's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Cherwell Software's products/services for 1 to 2 Years.
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Ranked Cherwell Software Product Quality the Highest
Ranked Cherwell Software Product Quality the Lowest
Cherwell Software Product Quality Score by Usage
Cherwell Software's Product Quality score was rated the highest by customers who have used Cherwell Software's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Cherwell Software Product Quality Score by Industry
Cherwell Software's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.
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Cherwell Software Product Quality vs. Competitors
Compared to its competitors, Cherwell Software's Product Quality score is rated right above ivanti, and is preceded by ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| CA Technologies | 4.5/5 |
| ServiceNow | 4.3/5 |
| Cherwell Software | 4.1/5 |
| ivanti | 3.9/5 |
| BMC Software | 3.9/5 |
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Cherwell Software Pricing
Cherwell Software ROI & Value For Money
4/5
Cherwell Software has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Cherwell Software Pricing Plans
Cherwell Software has a pricing structure that accommodates small, medium, and large businesses. Starting from $189/month, Cherwell Software uses a subscription model. For the users that are not ready to commit yet, Cherwell Software also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Cherwell Software.
Who Uses Cherwell Software?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Cherwell Software ROI
Cherwell Software's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Cherwell Software ROI the Highest
Ranked Cherwell Software ROI the Lowest
Cherwell Software ROI Score by Industry
Cherwell Software's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Cherwell Software Pricing vs. Competitors
Compared to its competitors, Cherwell Software's ROI score is rated right above ivanti, and is preceded by ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| ServiceNow | 4.1/5 |
| Cherwell Software | 4/5 |
| ivanti | 3.7/5 |
| BMC Software | 3.5/5 |
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Cherwell Software Customer Service
2.8/5
Cherwell Software has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Cherwell Software's Customer Service
Address
10125 Federal Dr #100, Colorado Springs, CO 80908, Colorado Springs, CO 80908
Website
https://www.cherwell.com
Phone Number
(719) 386-7000
Cherwell Software's Social Links
Cherwell Software Customer Service vs. Competitors
Compared to its competitors, Cherwell Software's Customer Service score is rated right below BMC Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| CA Technologies | 4.2/5 |
| ServiceNow | 4.2/5 |
| ivanti | 3.7/5 |
| BMC Software | 3.6/5 |
| Cherwell Software | 2.8/5 |
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Cherwell Software as an Employer
4.6/5
Cherwell Software has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cherwell Software scored a 45 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Cherwell Software would recommend the brand to a friend. ENPS measures how likely Cherwell Software employees would recommend working at Cherwell Software to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 62% | Promoters |
|---|---|
| 26% | Passive |
| 12% | Detractors |
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