28
NPS
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ivanti
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About ivanti's Brand
Ivanti is a global technology leader, headquartered in South Jordan, that enables and secures the Everywhere Workplace. Ivanti makes the Everywhere Workplace possible with the Ivanti Neurons hyper-automation platform. Among its major competitors, ivanti is ranked in 4th place for NPS while Samanage is 1st, and Spiceworks is 2nd.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ivanti Ranking
- #3 / 4 of its competitors
ivanti NPS
ivanti's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether ivanti's customers would recommend using the product based on a scale of -100 to 100.
ivanti Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
ivanti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 20 | Jun 2021 | 20 |
Aug 2021 34 | Aug 2021 | 34 |
Sep 2021 43 | Sep 2021 | 43 |
Jun 2022 38 | Jun 2022 | 38 |
Jul 2022 22 | Jul 2022 | 22 |
Sep 2022 20 | Sep 2022 | 20 |
Apr 2023 27 | Apr 2023 | 27 |
Aug 2023 16 | Aug 2023 | 16 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 19 | Apr 2024 | 19 |
Apr 2025 25 | Apr 2025 | 25 |
Sep 2025 28 | Sep 2025 | 28 |
How Other Brands Compare
ivanti is ranked third for NPS among its competitors. Samanage and ServiceNow come in first and second, with BMC Software coming in at #4.
ivanti |  ServiceNow |  BMC Software |  Samanage | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 28 | 44 | 10 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $115.73B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ivanti NPS by Gender
ivanti's NPS was rated 60 by Male customers on Comparably.
Male
60
ivanti's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
ivanti's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ivanti NPS by Usage
ivanti's NPS was rated 100 points by customers who have used ivanti's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
ivanti NPS vs. Competitors
Compared to its competitors, ivanti's NPS is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
| Samanage | 60 |
 | Spiceworks | 50 |
| ServiceNow | 44 |
| ivanti | 28 |
| BMC Software | 10 |
ivanti Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ivanti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ivanti Customer Loyalty Score by Gender
ivanti's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ivanti Customer Loyalty Score by Usage
ivanti's Customer Loyalty score was rated 100% by customers who have used ivanti's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ivanti Customer Loyalty Score by Industry
ivanti's Customer Loyalty score was rated 78% by Tech industry customers.
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ivanti Customer Loyalty vs. Competitors
Compared to its competitors, ivanti's Customer Loyalty score is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spiceworks | 100% |
| ServiceNow | 86% |
| ivanti | 81% |
| BMC Software | 76% |
| Samanage | N/A |
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ivanti Product Quality
4.1/5
ivanti has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ivanti Product Information
ivanti’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ivanti's product the highest.
- Website
- http://www.ivanti.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into ivanti Product Quality
ivanti's Product Quality score was rated highest by Male customers.
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Ranked ivanti Product Quality the Highest
ivanti Product Quality Score by Gender
ivanti's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
ivanti Product Quality Score by Usage
ivanti's Product Quality score was rated 4.3 stars by customers who have used ivanti's products/services for 1 to 2 Years.
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ivanti Product Quality Score by Industry
ivanti's Product Quality score was rated 4.1 stars by Tech industry customers.
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ivanti Product Quality vs. Competitors
Compared to its competitors, ivanti's Product Quality score is rated right above BMC Software, and is preceded by ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Samanage | 4.5/5 |
| Spiceworks | 4.2/5 |
| ServiceNow | 4.2/5 |
| ivanti | 4.1/5 |
| BMC Software | 4/5 |
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ivanti Pricing
ivanti ROI & Value For Money
3.5/5
ivanti has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ivanti Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ivanti ROI
ivanti's ROI score was rated highest by customers who have used ivanti's products/services for 1 to 2 Years.
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Ranked ivanti ROI the Highest
ivanti ROI Score by Gender
ivanti's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
ivanti ROI Score by Usage
ivanti's ROI score was rated 4.1 stars by customers who have used ivanti's products/services for 1 to 2 Years.
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ivanti ROI Score by Industry
ivanti's ROI score was rated 3.1 stars by Tech industry customers.
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ivanti Pricing vs. Competitors
Compared to its competitors, ivanti's ROI score is rated right below BMC Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Samanage | 4.4/5 |
| Spiceworks | 4.4/5 |
| ServiceNow | 4.1/5 |
| BMC Software | 3.6/5 |
| ivanti | 3.5/5 |
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ivanti Customer Satisfaction (CSAT)
ivanti Customer Satisfaction (CSAT) Score
89 / 100
ivanti has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ivanti Customer Satisfaction
ivanti's Customer Satisfaction score was rated highest by Male customers.
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Ranked ivanti Customer Satisfaction the Highest
ivanti Customer Satisfaction Score by Gender
ivanti's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ivanti Customer Satisfaction vs. Competitors
Compared to its competitors, ivanti's Customer Satisfaction score is rated right above ServiceNow, and is preceded by Spiceworks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Spiceworks | 100% |
| ivanti | 89% |
| ServiceNow | 83% |
| BMC Software | 70% |
| Samanage | 0% |
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ivanti Customer Service
3.5/5
ivanti has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ivanti's Customer Service
Address
10377 South Jordan Gateway, South Jordan, UT 84095
Website
http://www.ivanti.com
Phone Number
1-888-253-6201
ivanti's Social Links
Quick Insights into ivanti Customer Service
ivanti's Customer Service score was rated highest by customers who have used ivanti's products/services for 1 to 2 Years.
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Ranked ivanti Customer Service the Highest
ivanti Customer Service Score by Gender
ivanti's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
ivanti Customer Service Score by Usage
ivanti's Customer Service score was rated 4.1 stars by customers who have used ivanti's products/services for 1 to 2 Years.
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ivanti Customer Service Score by Industry
ivanti's Customer Service score was rated 3.4 stars by Tech industry customers.
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ivanti Customer Service vs. Competitors
Compared to its competitors, ivanti's Customer Service score is rated right below BMC Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Samanage | 5/5 |
| ServiceNow | 4.1/5 |
| Spiceworks | 3.9/5 |
| BMC Software | 3.7/5 |
| ivanti | 3.5/5 |
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ivanti as an Employer
4.5/5
ivanti has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ivanti scored a 28 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of ivanti would recommend the brand to a friend. ENPS measures how likely ivanti employees would recommend working at ivanti to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 45% | Promoters |
|---|---|
| 29% | Passive |
| 26% | Detractors |
