60
NPS
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Samanage
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About Samanage's Brand
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. Among its major competitors, Samanage is ranked in 2nd place for NPS while Freshdesk is 1st, and Cherwell Software is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Samanage Ranking
- #1 / 4 of its competitors
Samanage NPS
Samanage's Net Promoter Score (NPS) is a 60 with 74% Promoters, 12% Passives, and 14% Detractors. Net Promoter Score tracks whether Samanage's customers would recommend using the product based on a scale of -100 to 100.
Samanage Overall NPS
| 74% | Promoters |
|---|---|
| 12% | Passives |
| 14% | Detractors |
Samanage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
How Other Brands Compare
Samanage is ranked first for NPS among its competitors. Cherwell Software and ServiceNow come in second and third, with Atlassian coming in at #4.
Samanage |  Atlassian |  ServiceNow |  Cherwell Software | |
| Global Ranking | #- | #204 | #331 | #- |
| NPS | 60 | 35 | 44 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $55.32B | $115.73B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samanage NPS by Usage
Samanage's NPS was rated the highest by customers who have used Samanage's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Samanage NPS vs. Competitors
Compared to its competitors, Samanage's NPS is rated right above Cherwell Software, and is preceded by Freshdesk.
| COMPANY | NPS Score | |
|---|---|---|
 | Freshdesk | 100 |
| Samanage | 60 |
| Cherwell Software | 45 |
| ServiceNow | 44 |
| Atlassian | 35 |
Samanage Product Quality
4.5/5
Samanage has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Samanage Product Information
Samanage serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Samanage supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Samanage’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.samanage.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Korean
Product Type
Help Desk & Ticketing Software
Customer Service Software
IT Management Software
IT Service Management (ITSM) Software
IT Service Software
IT Asset Management Software
Issue Tracking Software
Service Desk Software
CMDB Software
Samanage Product Quality vs. Competitors
Compared to its competitors, Samanage's Product Quality score is rated right above ServiceNow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Samanage | 4.5/5 |
| ServiceNow | 4.2/5 |
| Cherwell Software | 4.1/5 |
| Freshdesk | 4/5 |
| Atlassian | 3.9/5 |
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VS
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Samanage Pricing
Samanage ROI & Value For Money
4.4/5
Samanage has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Samanage Pricing Plans
Samanage has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Samanage uses a subscription model.
Who Uses Samanage?
Small Businesses
Medium Businesses
Large Enterprises
Samanage Pricing vs. Competitors
Compared to its competitors, Samanage's ROI score is rated right above ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| Samanage | 4.4/5 |
| ServiceNow | 4.1/5 |
| Cherwell Software | 4/5 |
| Atlassian | 3.9/5 |
| Freshdesk | N/A |
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Samanage Customer Service
5/5
Samanage has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Samanage's Customer Service
Address
117 Edinburgh S, Cary, NC 27511
Website
http://www.samanage.com
Phone Number
1-888-250-8971
Samanage Customer Service vs. Competitors
Compared to its competitors, Samanage's Customer Service score is rated right above ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| Samanage | 5/5 |
| ServiceNow | 4.1/5 |
| Atlassian | 4/5 |
| Cherwell Software | 2.8/5 |
| Freshdesk | N/A |
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Consumer vs. Employees
Samanage scored a 60 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Samanage would recommend the brand to a friend. ENPS measures how likely Samanage employees would recommend working at Samanage to a friend.
Net Promoter Score
60
NPS Score
| 74% | Promoters |
|---|---|
| 12% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
