23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Scale Computing
Marketing or Exec? Claim Your Free Account
About Scale Computing's Brand
Scale Computing develops scale-out clustered IT infrastructure products for organizations, based on its patented ICOS technology. Among its major competitors, Scale Computing is ranked in 2nd place for NPS while Nutanix is 1st, and Accelera is 3rd.Their current valuation is $305.00M
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Scale Computing Ranking
- #2 / 4 of its competitors
Scale Computing NPS
Scale Computing's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Scale Computing's customers would recommend using the product based on a scale of -100 to 100.
Scale Computing Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Scale Computing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 50 | Apr 2022 | 50 |
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 29 | May 2024 | 29 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 22 | Oct 2024 | 22 |
How Other Brands Compare
Scale Computing is ranked second for NPS among its competitors. Nutanix and Accelera come in first and third, with X-IO coming in at #4. Among those competitors, it is the second most valued company behind Nutanix.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scale Computing NPS vs. Competitors
Compared to its competitors, Scale Computing's NPS is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | NPS Score | |
|---|---|---|
 | Nutanix | 42 |
| Scale Computing | 23 |
 | Accelera | N/A |
 | X-IO | N/A |
 | Vapor IO | N/A |
Scale Computing Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Scale Computing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Scale Computing Customer Loyalty vs. Competitors
Compared to its competitors, Scale Computing's Customer Loyalty score is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nutanix | 85% |
| Scale Computing | 81% |
| Accelera | N/A |
| X-IO | N/A |
| Vapor IO | N/A |
Unlock Scale Computing Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Scale Computing Customer Loyalty vs. Competitors data and gain insights into your customers today.
Scale Computing Product Quality
3.3/5
Scale Computing has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Scale Computing's overall Product Quality score rated by its users and customers.
Scale Computing Product Information
Scale Computing’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Virtual Reality
Scale Computing Product Quality vs. Competitors
Compared to its competitors, Scale Computing's Product Quality score is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nutanix | 4.1/5 |
| Scale Computing | 3.3/5 |
| Accelera | N/A |
| X-IO | N/A |
| Vapor IO | N/A |
Unlock Scale Computing Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Scale Computing Product Quality vs. Competitors data and gain insights into your customers today.
Scale Computing Pricing
Scale Computing ROI & Value For Money
3.8/5
Scale Computing has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Scale Computing's overall ROI score rated by its users and customers.
Scale Computing Pricing vs. Competitors
Compared to its competitors, Scale Computing's ROI score is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | Pricing Score | |
|---|---|---|
| Nutanix | 4/5 |
| Scale Computing | 3.8/5 |
| Accelera | N/A |
| X-IO | N/A |
| Vapor IO | N/A |
Unlock Scale Computing ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Scale Computing ROI vs. Competitors data and gain insights into your customers today.
Scale Computing Customer Satisfaction (CSAT)
Scale Computing Customer Satisfaction (CSAT) Score
67 / 100
Scale Computing has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scale Computing Customer Satisfaction vs. Competitors
Compared to its competitors, Scale Computing's Customer Satisfaction score is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nutanix | 80% |
| Scale Computing | 67% |
| Accelera | 0% |
| X-IO | 0% |
| Vapor IO | 0% |
Unlock Scale Computing Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Scale Computing Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Scale Computing Customer Service
3.7/5
Scale Computing has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Scale Computing's overall Customer Service score rated by its users and customers.
About Scale Computing's Customer Service
Address
5225 Exploration Drive, Indianapolis, IN
Website
http://www.scalecomputing.com
Phone Number
317-856-9959
Scale Computing Customer Service vs. Competitors
Compared to its competitors, Scale Computing's Customer Service score is rated right above Accelera, and is preceded by Nutanix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nutanix | 4.1/5 |
| Scale Computing | 3.7/5 |
| Accelera | N/A |
| X-IO | N/A |
| Vapor IO | N/A |
Unlock Scale Computing Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Scale Computing Customer Service vs. Competitors data and gain insights into your customers today.
Scale Computing as an Employer
4.7/5
Scale Computing has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scale Computing scored a 23 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Scale Computing would recommend the brand to a friend. ENPS measures how likely Scale Computing employees would recommend working at Scale Computing to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
